November 2016 by Victoria T.
4 stars given ONLY because of one employees great customer service. I've come here for years. I'm a native to the west Los Angeles area, and lived in Culver City adjacent to this location. Every single prior visit I've come, ( which is a lot ) the customer service was always bad. The employees were unfriendly, unwelcoming, and very impatient. The lines would be long and there would be one cashier/agent working while the others would just stand there and hold personal conversations. If I wasn't desperate to get money orders or quarters so late in the evening due to my work schedule, I would not come here. But this is the only check cashing location on the west side of LA that is open after 9pm. In fact they are a 24 hour location. On the upside, my last 2 visits there has been one young lady who has helped me both times who is very nice, patient, welcoming, and is 100% with her customer service skills. She seems to take her job serious. I wish I knew her name to give her the credit where it's due, but she's a pretty dark skinned African American women who has worked evenings both times I've come this month. There was 3 people behind the counter and she was the only one working, literally. So now I don't dread coming here because of the convince of needing a location so late. The other employees should take some notes. Thanks for your help nice lady!