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April 2024 by Jonathan Osterbach
This location has been extremely helpful and very positive to work with! We worked with Alex (Design Team) and Nery (General Manager) and both went above and beyond in ensuring we had the best experience possible. Ask for either of them, they are the best! Thanks for all the assistance.
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April 2024 by TJ Tramonto
Patience and product knowledge were sorely lacking in my visit. I did better online and at the Burbank Empire location...
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March 2024 by Kevin Andrews
The delivery department is horrible. Unorganized, not helpful, and bad customer service.You’d think paying an arm and a leg for a small piece of furniture you would at least get decent service.
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December 2023 by Nicole Steve
I love coming to this location. Every employee I’ve ever interacted with is so nice and friendly.
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December 2023 by Benjamin Jones
Spent 20 minutes in the store and not a single employee acknowledged me. Not even a hello. You can tell they don’t work on commission. They have no incentive to help customers.
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October 2023 by Emma O.
I'd like to give west elm a terrible review They have been so disrespectful disappointing inappropriate and awful ...I've been waiting for my furniture for 4 months - how can I go any longer without furniture?? They offer no apology or compensation I beg to cancel all my orders and go to another store ideally but west elm will not offer a refund even tho the delays r absurd My designer and I have been following up weekly with NO LUCK I'm honestly SO upset I can't even go into detail here because I've wasted so much energy with them 0 customer service
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October 2023 by Yesenia G.
I would give it a zero if I could. Beautiful store but it's such a shame the staff they hire especially CALEB. He was very very rude and not helpful at all. It really makes me upset that we spend on hard earned money here especially since it's so pricey. I will NOT be going back nor having any of my family shopping there. What a shame we work so hard to have nice things to only be treated like shit by staff. Excuse my language but I am beyond disappointed. DO NOT SPEND HARD EARN MONEY WITH PEOPLE WHO DO NOT APPRECIATE YOUR BUSINESS
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October 2023 by Ellie J.
Fun and efficient team. Highly recommend heading over to this shop vs. just using the website. Great customer service and incredible selection of fabric swatches etc. Bought a custom couch tonight in less than 30 minutes !
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August 2023 by Ashley L.
West Elm is one of my favorite home stores. Love all their stuff and am so excited to furnish our new house with their stuff! Their manager Nery has been super helpful and gone above and beyond to help. So refreshing to get great customer service on top of having amazing products for our home. Thanks Nery!!
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August 2023 by Kevin Ventullo
Ordered a dresser which the website said would arrive in a week or two. Only after paying over $2000 for it and getting the receipt did they bother to tell me “That item is on back order so there may be a delay.”Just after posting this review, they scheduled a delivery date.
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August 2023 by O O
Parking was awful but their service was even worse - none. Have been shopping around similar price stores for sectional sofas but west elm has the worst service among them all. This store has very limited selection and narrow spaces to walk around. Will not buy from them
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August 2023 by Janet Mahram
I been looking for sectional and decided to go to their location on beverly dr. I had to deal with some one named Jerad very rude and very unprofessional didn't Care to make sale on six to seven thousand dollars furniture did not have the right answer for any of my questions, never again .
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August 2023 by Janet M.
Bad customer service , don't have any knowledge on their furnitures , don't care to make sale on six to seven thousand dollars Sectionals.
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July 2023 by Miss Cactus
This location is one of the bigger West Elm locations. Helpful staff. Just came in to pick up an online order. Sales rep was able to help timely, and it was a pleasant transaction.
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May 2023 by Emilie G.
Brandy was so helpful! Best customer service!!! She helped me find the bedding I needed, she looked in her computer inventory, she went in the back to look for it incase the inventory was wrong, she looked online, she called other stores, all so I could get everything I wanted! Everyone working was super nice and helpful. I don't understand all the bad reviews. Thank you Brandy! You're doing great!
