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August 2024 by Xavier Deadbans
Needs to close down, terrible service.
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August 2024 by David Alvarez
The worst bank in Los Angeles don’t come to this bank stocker and Crenshaw
The services, bankers I have been coming since 8 years ago the same attitude bad really bad to costumer’s long waiting time bad even with appointments
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July 2024 by Carina Pacheco
It's ridiculous that there are 8 people working and only 2 at the counter and the other women look like dolls doing nothing.
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July 2024 by Kay Kay
Excellence
They deserve an award of recognition.
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June 2024 by Menelik Mendaye
There's a Chase Bank located conveniently at Crenshaw and 39th, where you'll experience lightning-fast service with minimal wait times. Their commitment to exceptional customer care shines through, making every visit a pleasure. Plus, they give you higher interest rates, ensuring your money works harder for you. It's a winning combination of efficiency, friendliness, and financial benefits.
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May 2024 by Patrice Thomas
I really hate that I have to come to this location. I came into this branch today and Every time I come it’s a long line and only one or two bank tellers literally every single time that I come. No one has no sense of urgency to come out and help or anything. Maybe they need to hire more people!!
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April 2024 by Jeanelle Palmer
My local branch for years. Management please
Monitor the long chatter at the window when the lines are long. I’m noticing up to 45 min waits for one customer when there’s lines out the door. Overall customer service is A1 and the indoor remodel is beautiful.
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February 2024 by Deandrea D.
I'm not a Wells member, but my mortgage company uses this bank for payments. Absolutely the worst bank I've ever been to. The wait time is absurd. With only one teller at the window and a very long line you can expect to be here for a good hour if you need to see a teller. And instead of the manager logging on to a computer to assist the ONE teller available- she stands behind the glass just staring... the logic behind it will never make sense to me.
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February 2024 by Alex R.
They pretty much don't take walk ins. Been getting complete runaround with no help all due to certain policies. Simple add and subtract people on account. They smile ask if you have logged in online , "for what " only to be told hours later that people with appointments will be seen 1st . The bankers handle each appointment in a fashion to where there is no time for walk in customers . But they will let you sit there hours on end . Guess what .....anyone who can help ( all 2 of them ) Spoke with the on-site manager and told her about the situation and our frustration to the point we are ready to take our business elsewhere. She was more than happy to help with that as if WellsFargo was doing us a favor. We wanted to deposit a large sum into our account. I think we will start banking elsewhere. Been sitting in lobby since 10:30 AM Writing this rant at 12:43 PM Finally got an appointment for next week They don't take walk ins St. Anthony Grand Lodge A.M. & F. M
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January 2024 by Erica Weathersbee
The absolute worst branch I've ever encountered. The male employee was rude to me, had a horrible attitude, and helped customers out of order that were told to use the QR code to waitlist. He walked away from me without helping me at all. This happened around 10 a.m. this morning.
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January 2024 by Erica W.
Went in this morning to speak with a banker. I was told to use the QR code on the wall for the waiting list, no problem. I was number 2 in line. The banker came up to #1 and I and said she was taking her 15 minute break and would be back to help us. Also, fine. Another customer enters the waitlist after me. A male employee was briefed by his co-worker who came back from her 15 minute break about the order in which customers should be helped. She took #1 leaving me and customer behind me #3. The male employee took the customer after me, seated them at a table, and started helping them. He looked over and saw my frustration, came over with his ipad to ask me what I needed done. I explained to him I already checked in and explained what I needed done twice, but I told him again. He said why are you getting mad we all have to ask these same questions. He spoke to me with a very nasty attitude before walking away. I ended up leaving instead of making a scene. So instead of saying ma'am I'm going to help these Spanish speaking customers first but will be with you in a moment, he ended up being rude and not helping me at all. Branch is thee worst! I won't be back!
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December 2023 by Fife the clock
Very good
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November 2023 by Jose L.
This is the worst Wells Fargo, workers are so slow, they have like 10 workers in the back and only one window open!!!!!! Crazyyyyyy
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November 2023 by michelle r.
Beyond horrible customer service the manager was disgusting lines were out the door had the audacity to tell me to go to another bank all the tellers knew nothing you can tell they were new .. when I approached the manager she had a disgusting attitude and didn't care how the branch was running I asked her for a card and she claimed she didn't have any .. she should be fired not sure how she became a manager
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October 2023 by Tammy Isaac
Walked in the branch ask a gentleman, the only person available, if I needed to stand in line or wait for someone sitting at the desk area to help me cash a check that has my name and Wells Fargo on it. He said "stand in line" with an unpleasant look on his face. I stood in line, approached the window, cashier referred me to someone else and she directed me to have a sit and wait for the gentleman that told me to stand in line. He picked up the phone pretending to be busy. I waited for a while, then decided to leave. Everyone was helpful but he seemed to be somewhat racist. He is Mexican or Hispanic race
