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February 2024 by Javier Castellanos
Never go to this office, they are so inept and unprofessional that they don't know what they are doing and they don't care that you as a customer are harmed, Cundy Argueta, customer service and his manager, Patricia Murray.
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August 2023 by yes yes
I had an appointment at exactly 11 showed up 20 minutes before for my appointment patiently waiting for this woman name Liliana who was suppose to help me out on my appointment with my daughter. I let the security guard know I was there for an appointment and was waiting for nearly 30 minutes+ and for the audacity of this woman to let me wait, finished with her previous client, wouldn’t start our appointment and told me she had a break and didn’t know whether her or anyone else would assist nor me or my daughter. Bad service.
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May 2023 by Simon N
Great bank
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April 2023 by Gabriel V.
Came by and the door states they're only open Monday through Friday No longer open on Saturday Be aware
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April 2023 by Analuci A.
First time in this area bank and OMG! No ATMs outside nor inside. Two tellers and lines super long. Surprised to know they are not in business to service all merchants around in a speedy manner or costumers in this busy area. Shame on you Wells Fargo you can do better than this! This is unacceptable!
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March 2023 by Mario Ruano
This branch should just be eliminated. I went to try to withdraw money today 3/20/23 at 4:00 pm just to find out their ATM was completely gone .( I assume it was due to someone breaking into the bank since it was blocked off with plywood)so I proceeding to go inside. There were 5 people in front of me when I got there and 2 tellers on the other side of the window. One teller put the “next telle” sign as she walked away. I was there during my lunch break ( 1/2 hr) and they were able to just help 2 people. I decided to leave. I’d rather drive to the closes atm/bank but will never come here again.
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February 2023 by Enrique G.
Sam. very unprofessional I definitely don't recommend to be help by this employee she needs more training talking and helping to a customer 2/16/2023 time 10:47am
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February 2023 by Tizzy Haroun
IF I COULD GIVE THEM ZERO STARS I WOULD! Don’t even bother making an appointment with a banker. They DO NOT honor appointment times. IT’S FIRST COME FIRST SERVE. You will literally be waiting for an hour even if you have an appointment. Absolutely ridiculous!
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July 2022 by Claudia’s Bueno
Customer service is pretty good, but lines are always long. Appointments are required to make changes to accounts.
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May 2022 by Jasminee C.
I've never had an issue with this branch, the staff here (tellers) are amazing, and I really hate to do this but it's been more than 1 occurrence where I've seen / overheard their supervisor (Steven, I believe is his name) be extremely rude to other clients. He doesn't know how to handle or diffuse complaints and gets very defensive almost immediately. I heard this man racially profile an African American client because of the amount of the check they presented. THAT IS NOT OK. I hope they get him out of there soon. He is very obviously not leadership material. Do better with your hiring process Wells Fargo.
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March 2022 by Israel Dominguez
Cashiers are not bilingual at all.. that’s funny, In this area we need Spanish speaking people where are your customer service standards Wells Fargo??
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July 2021 by Joe Hernandez
Good ATM. Good privacy for you to get money. Not voice activated. Won't give you money if you don't have any though.
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June 2021 by Mr F.
One star only because there is no minus 1. Too young too rude too disrespectful too incompetent (Gicelle) (Brian) Just left my home branch on ocean park in samo so U can say with no fear of nothing that they have no shame in straight discrimination so stay the hell away from this branch.
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June 2021 by Janette G.
Worst Wells Fargo around! Besides the parking you have to deal with the bums. The tellers are all working soooo slow and the line can go around the corner. With 5 people in front of You, you can easily spend 1/2 an hr plus! Just stay away
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April 2021 by Karim H.
If you like Banks that STEAL from you and are completely unreliable than Wells Fargo is the bank for you. They are completely unsecure and allow others to steal from you with impunity. Transactions occurred when I was not even CLOSE to where they apparently took place and WF did NOTHING about it. Oh and customer service is beyond awful. They once refused to answer my questions because I "had the address on my account wrong." The reason they gave me for it being wrong....get this, because I said "APARTMENT #" instead of "UNIT #". Literally that was it! Nevermind last digits of social or anything else. There is something fundamentally broken with this bank. I've been a customer for so long and it's not easy to change when you have everything linked to the account but they have pushed me into finally taking action.
