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June 2024 by D C
After reading numerous reviews praising the quick repair services, I was surprised when I was told I'd have to drop off a 2 small necklaces for repair and wait 10 days for it to be completed. Yes, 10 days for a tiny replacement that I’ve had done in less than 30 minutes elsewhere. I've never waited that long for a repair, but I wanted to give them a try since I’m new to the neighborhood.
I decided not to proceed with the repair, especially after reading all the comments online about "fast service" and "same-day service." I was not offered either, only a 10-day wait period. Therefore, I’ve deceived to go a pick up my items and do business elsewhere.
Would not recommend.
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June 2024 by Ken Holmes
The Weiss Team are GREAT! They are kind, professional, fair in pricing and do incredible work. I could be more pleased.
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May 2024 by Sarah W
So nice! Hannah helped me fix my earrings, wonderful customer service & was able to fix them in a few minutes! Will be coming back for any other jewelry repairs I need! Thank you
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May 2024 by P Shar
They did an amazing job on resizing my diamond ring. It was a secondhand ring I bought that was too small. When I picked it up it had also been polished and looked brand new!
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May 2024 by Ryan Sipos
I had an amazing experience getting custom designed wedding rings from Weiss! I can’t recommend (or thank) them enough!
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May 2024 by Bonnie Kim
Great jewelry store! The quality of the pieces is superb, prices are fantastic, and the service is top-notch. I'm impressed by the variety of choices and the professionalism of the staff. Highly recommended to everyone
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May 2024 by Rhonda Sena
I can’t recommend this business and these people more highly. They are friendly, knowledgeable fair and the prices are extraordinarily reasonable.
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April 2024 by Michele Gabay
I couldn’t have been more pleased with the service and attention I received at White’s jewelry. Sara Weiss took care of my jewelry needs in the most efficient and caring way, almost as though she was taking care of her own jewelry. I can’t wait to return. Thank you again Sara
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April 2024 by Jessica Marroquin
Absolutely phenomenal work. I was at a time crunch and Sara Weiss and her team of lovely experts were all hands on deck and worked really hard to make my request happen quickly! I am in love with my ring resize and look forward to many more lovely experiences. From the bottom of my heart, thank you! The process was easy and fast with no room for error.
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April 2024 by Sathya Sekaran
Good communication, timely review of CAD designs, and perfect implementation of the final engagement ring setting. We had a large stone and the new setting fits perfectly and securely. Thank you for the excellent jewelry help!
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April 2024 by Albert De Guzman
The professionalism and knowledge of Weiss Jewelry is absolutely top tier!! I went to Weiss to get an engagement ring for my once was girlfriend now fiance and they helped me select a ring that would be perfect for her. Something not too over the top because she really isn't a jewerly person. She loves it and feels naked without the ring.
Fast forward, the ring was a little too big for her ring which was my fault for not knowing. The problem is that we live up in the bay area, so we went to a local jeweler to resize the ring. That jeweler said that it would be difficult for them to resize it and recommended us to go back to the Weiss to do the resizing due to the ring having many diamonds along the band.
We didn't take the advice of that jeweler, instead, went to a different local jeweler because she wanted the ring back as soon as possible. Turns out that was a baaad idea, after the new jeweler resized it, the next day the main diamond feel out. We were pretty devastated from that experience.
I was heading back to LA a month after the ring feel out, so we decided to go back to Weiss. They made us feel so welcome, and immediately knew the style of diamond that was supposed to be in there. They needed to do a bit of research because they didn't have that diamond in the shop, so they took the ring and told us they would mail it to us if they couldn't find a replacement diamond within the week.We mentioned that we were in LA for a week so the timing was perfect.
Fast forward again, I get a wonderful text message from them saying that the ring is ready right before we were about to leave LA. We got the ring and it has a new diamond! They also mentioned that the diamond should not fall of again. I am so happy with Weiss and you guys will not be disappointed with doing business with Weiss.
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April 2024 by Lee Sylvia
Amazing! Will only go to Weiss for my ring needs!
Fiance and I do not live in LA but have family down there. While we were visiting in January, yay! But the ring was too big, boo. We didn't have time to go back to Weiss before leaving for home in the Bay Area. I had it resized at a jeweler in the Bay, but I was warned by a different jeweler that this could be risking the integrity of the diamonds (the band is an almost eternity ring, with diamonds going down the band). Sure enough, not one day later, the main diamond just fell out of the ring. No idea where or when.
We happened to be back in LA this month, and knew that we needed to stop by Weiss. Sara helped us and was so gracious and kind! She made the process easy and painless, and speedy to boot. I'm just happy there the ring is whole again. So grateful to Sara and the Weiss team, thank you! I will not be going anywhere else to suit the maintenance of this ring.
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April 2024 by melinda fletcher
Sara is an artist she makes any design and repairs all jewellery as well as sells her gorgeous designs She repaired my vintage earrings so perfectly and for a very reasonable price
Great place to buy gifts
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April 2024 by Ranoo Sabnis
Such great service. I first went a few years ago to fix my wedding band and they did a great job. When I had a bigger problem with my engagement ring, I went back. She had all of my records. She was upfront about turnaround time and was able to fix it quickly. The ring looks so beautiful and I’m happy I went back! Highly recommend.
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April 2024 by saejean oh
Got my engagement ring resized for the 3rd time here. I was unhappy with the service at another jeweler’s. I’m so glad I came here! The jewelers and staff were really attentive to my very particular concerns about my knuckle, swelling, sizing, etc. and offered lots of options. We landed on a new size and the ring was polished really beautifully! I can see the care they put into their pieces. The price was also much better than the previous jeweler I had visited - $65 for resizing.
