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July 2024 by Jonny
Bad customer service
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June 2024 by Patrick Dickinson
“Fresh” strawberries were frozen in the middle and partially thawed. Someone made an error when storing the 16oz Foxy organic strawberries on or shortly before 6/29/24. This makes me concerned about a lack of food storage training at this Vons.
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June 2024 by Maricar Caliva
The meat and produce here are really great. They are always fresh and in good quality especially the beef. I just got busy before I did not have the chance to put in a review. The customer service here is excellent. I have no issues whatsoever. I also wanted to thank whoever is shopping for us for pick up. S/he is very organized and always on time. I also sometimes receive text messages on my phone ifever there are substitutions that I have not put in that could be a good alternate. I really appreciate that. I am always satisfied with every pick up. My inquiries for return/refund are also attended very quickly. Keep up the good work Vons team!
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May 2024 by Candid Camera
Update : Von's publicly apologized for the employee's behavior. ? I caught a lady disrespecting another senior. She then proceeded to think she could hand me my chicken wings with the bag completely open. Three of the wings were spoiled. For $1.50 a wing that's a rip off
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March 2024 by Marilyn L.
I went in to do my usual Friday morning shopping at the Vons on Sepulveda and national. Much to my discussed. One of the employees was speaking to the manager who has blonde hair in the back of the market, with her dog long-haired, and her arms in a pouch, and the dog was way too big for the pouch but why the hell is an employee of a market bringing in their dog and clearly it's not a service dog or they wouldn't be holding it in their arms. Come on Vons your dirty enough half your crap is not current. It's expired product. And now you're allowing your staff to bring their dog to workday what the hell is that? Why doesn't the health department step in and shut these people down you're filthy have your staff never shows up you've only got two staff members that actually work.. I feel bad for the two employees that are exemplary, but someone needs to shut down that market. It's a filthy disgusting mess and the girl who brought their dog went to Starbucks, which is inside the market, picked up a coffee and took the dog upstairs to the room where the staff goes to eat their food, so not only did this girl walk through the market, carrying her big ass dog with the manager, watching her having a long dialogue with her about scheduling and then the girl goes into the staff room with her dog . On Yvonne's for being so disgusting.
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March 2024 by Lynne Seevers
The only ONE electrical cart they had was broken. So I couldn't grocery shop like Ii needee to do and all they could say is I'm sorry. . Well that doesn't help. So I figure I would just get the sodas that was on sale. I tried to do that, their system wouldn't give me the sales . The cashier (manager/person that sId I am sorry) wouldn't fix the problem. She just kept on saying it had to be on my end and to use another phone number. I did that and it still didn't help, so I left without any groceries and very dissatisfied with their customer service.
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March 2024 by Michael Yanow
Almost impossible to get help in the aisles. Long checkout lines. The terminals accept the ApplePay but the computer system won’t process the payment. Had to abandon my items at checkout because I had no other form of payment. Plus good luck getting help at the deli counter.
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February 2024 by Mia K.
The service has really gone down. I avoid this Vons despite its location to other places I shop because they never have enough check out lanes open and they are really slow. Everything else is the same, good produce section, very nice floral section (though expensive), easy parking and great variety of seasonal/holiday products but it's not worth it to wait in line frustrated.
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February 2024 by Tak Mak
Very friendly and helpful, hardly any lines because the cashiers are super quick. Use the Vons app for even more savings and easily organize deals and shopping lists.
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February 2024 by Arcangel
Found a cockroach on their items and an employee also seemed to enjoy completely watching over me making me feel unwanted in the store while telling me I’m not allowed to FaceTime a relative, so this will be the first and last time going here
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January 2024 by Noah Ratliff
Cashier was rude and mean. Then manually entered prices for 2 items that were more than the actual item was originally. Also by doing that it took off my digital coupons. On top of that I only used one bag and he tried charging me for 4. Called a manager over and her first response to him was “what the hell did you do again?” After hearing all the people in line behind me getting upset I just told them I don’t want any of it now. So I left. I usually like this grocery store but this experience left a bad impression.
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January 2024 by Briana Burnett
Almost everything in the store is expired, from fruits and vegetables to chips. I thought I did a decent job checking dates until I got home and realized I picked up one of the many expired items.
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January 2024 by Roland Kalt
Top, clean and friendly service ?
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January 2024 by Medical Docs
Weekend's display long wait times to get checked out at this store. Meat department does not have even one single human to assist customers over the weekend. One of the employees (a guy with a head wrap) who seemed so angry at himself and at the world around him went on to say, "It's the manager!"........He said the manager is the cause of understaffing. Another employee at the Deli section (tattoos all over his body) and tries to demean women --- claims that hot burning plastic leading to cancerous conditions is "debatable." This fool needs to read books. Plastic when heated produces such chemicals that facilitate cancerous growths in the human body.They sell extremely hot baked chicken wrapped in plastic bags (on top of that, these plastic bags with the chicken packed inside are placed on hot stove like surfaces further heating them up non-stop) until some poor soul buys them. The public is lured into buying these cancerous agents.The least this store employees could do is educate themselves on food safety practices.
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January 2024 by Gwen Rogers
Two check out clerks. Long lines and no self check out.
