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January 2024 by Dr G.
.been trying to get ahold of anyone for 4 weeks now, they will not respond to me!!.. Got a used car...engine blew in 7k miles, bought the warranty they use...and no place will accept the warranty companies terms.. found a place that will work on my car..and the warranty that they sold me (driveway aka zurich ) will not cover it.. said its a defect in the metal of the head, so they will not cover it???? what kinda of engine warranty does not cover a defect in the metal. no matter what they tell you, do not buy the warranty!!!!! so have not drove my car in 3 months. I purchased the car in January. And I am form out of state, and they registered the car in California, so I will have a new headache when I try to register it in my state in a few months...if I even get to drive the car again.so I am trying to cancel my warranty, warranty company said I have to do it thru the dealership....no one at the dealership will help me.
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December 2023 by Annmarie C.
I've been going to this dealership for a couple of years now and have chosen to stay at the same dealership for a reason. Lynn in sales always helps me. He is the most helpful, honest, genuine person! I have bought 3 cars from him! Would highly recommend him if you want a smooth transition into your new car.
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December 2023 by Millie O.
This review is about Lynn Williams. I recently called to inquire about my options since my lease will be expiring soon. Anyway, about Lynn, he's honest, no gimmicks, and trustworthy. He is attentive, answers all my questions and calls/texts and my experience of him is that he goes above and beyond to make the customer happy! When my lease is up, I'll definitely be calling him! I have a few friends and colleagues that I'll be referring to Lynn! Thank you Lynn!
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December 2023 by Tariq V.
Brittany was great to work with. She was patient, worked through all of our questions, and helped us find a car we love. I'd recommend working with her.
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October 2023 by Cameron H.
Avoid this place at all cost. I bought a used 2017 VW from them exactly a year ago and you would have thought I went to a "sleazy used car lot" with the experience I had.Immediately after purchasing, I noticed the car would shake when breaking any speed 60mph and over. This was because the car was sold to me with glazed rotors. I was told by two other shops it is "standard practice of care" to replace the rotors and break pads at the same time. I noticed the carfax stated VW of downtown LA had replaced the pads, but not the rotors. When I brought this to their attention, they offered a very small discount and forced me to pay out of pocket.About a month later, we got heavy rain in LA and I quickly noticed there was a leak in my trunk. I had to bring my car back in for this not once, but twice since the issue was not resolved the first time. Overall, my car was there for 2-3 weeks and guess what, I had to pay $1,100 even though it was sold to me in this condition.They claimed these two problems were not their responsibility as they only had to fix "safety issues" on cars over 100k miles before selling them (this car had 103k miles). After all this, I was left wondering how a certified VW dealership could care so little about their customers. Even if these were not safety issues, the fact I had to pay over $1,500 total for these fixes is crazy. They may not have known about the leak, but not replacing the rotors seems to have been done knowingly to save them a few hundred dollars.I must say their service center was great. It is their sales staff that has no regard for customers after their job is done. Hope you find this helpful and at least choose another location when it comes to used vehicles.
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October 2023 by Alexa S.
My bad review is only for the (Armenian ) financial advisor , sorry I didn't have time to catch his name . Everyone else was so attentive Bryan our sales rep and Angie showed us the vehicle we wanted to purchase let us test drive it . I was promise a $3,500 0ff incentive because it was a 2023 vehicle . Finally , the financial advisor came in for maybe less than 2 minutes and told me that with VW credit I will pay a 14% because of my Fico score ! I said no thank you ....I will go with my credit union which offer me a 6.9%, he said great , but no $3,500 off which was promised. Got up and left ! Our sales rep Bryan did call us an apologized for his rude behavior. We went to Pasadena Volkswagen purchase the same model yesterday
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September 2023 by Nick E.
Lazy, evasive, shady, and dismissive are just a few of many words I could use to describe the parts & service employees at Volkswagen of DTLA during my recent experience.If you wish to read my full review, feel free to keep going. Bottom line: Do yourself a favor and avoid this dealer at all costs.Full disclosure, I've never written a bad review in my entire life about any business anywhere. I'm a pretty easygoing person, but I'm compelled to speak out this time. I don't feel taken care of by this dealer. Not even a little bit. Instead of walking me through options, they simply sent me an estimate of $7800, but after looking into the issue a bit, it seems there was an extended warranty on the specific part that had catastrophic failure on my Jetta.Nearly 3 months later... And my beloved car's still sitting at VW DTLA while I've been working with the BBB Auto Line to resolve the warranty issue. It appears my odometer was keyed in by the dealership at 120k instead of 101k to avoid fitting into the warranty requirements. Granted I'm pleading a case with a warranty that's expired by 1 year, but with my Jetta under 120k, it gave me reason to plead a goodwilling case. When I addressed opening this type of case, it all turned shady. The BBB requested a photo of my odometer, but when I returned to the dealer, my key was "missing". The front desk employee urged me several times to try back next week since the locksmith was not in. How convenient! I stayed behind at the dealer while my girlfriend went home to grab our spare key. I let him know they could stop "looking" as she'd be back in 30 with it. Not even a few minutes after mentioning this, my key was suddenly "found". I could be looking into this too much, but since the start, nothing's felt right about this business. They failed to give me confirmation that any type of case was open with VW North America even through the Service Manger stated to me in person (after asking 5 times) that he did in fact attempt to open a claim. Again, not replying to my emails or phone requests for proof so I could use it in my conversations with BBB and BAR. The only thing I heard back was "when can we expect you'll be able to tow your car out of the dealer if you're not having us repair it" after ignoring my calls, emails, and texts.Honestly, I don't know if General Manager Neal Goldman is aware of what's going on, but every time I tried to ask to meet with him, I was told he's either "not in" or "busy".My VW contacts from other dealers outside VW DTLA seem convinced that if the GM opens a goodwill case with VW North America that this could all be cleared up in a matter of days. Then at least I'd have a case number or even a copy of the email they received allegedly denying my case. I've had many Volkswagens. I've always loved them and had great experiences with them. Hate to say it, but I may have to move on from VW altogether if this is how they treat loyal customers. Perhaps VW service on the west coast isn't the same quality as the east coast, but who knows? Either way, VW DTLA has lost any chance at having a lifetime customer.
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September 2023 by Tom C.
I bought a pre-owned Honda Pilot from VW of Downtown LA, while on a business trip and was pleasantly surprised at how easy the process was. Armando was helpful, professional, and didn't waste my time with the typical dealership tactics. In the end I bought the vehicle I came to see at the price I wanted to pay, and was in / out in just a couple hours. Would also commend Jonathan over in Finance who handled the paperwork. I appreciated a clear explanation of each form and needed signature, no pressure on the options for extended warranty, and we got things done in a pretty short amount of time. I'll definitely check with Armando and VW of DTLA again next time I'm in the market.
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August 2023 by Ana B.
I have 2 words: Nancy Minatodani at VW Downtown LA. She is all you need. I say this with confidence because (1) I don't often leave reviews and the fact that I am taking the time to do this carries some weight And (2) I have leased/purchased 7 cars from VW over the years and I've met quite a number of people at VW. For the most part I've been satisfied but, to be honest, some people really turned me off. So much so that I wasn't going to buy any more VWs. And, as a longtime customer, it bummed me out, but I was ready to leave. I mean, sales, in general, turn me off and my last VW experience before meeting Nancy felt subpar. I won't go into all the boring details but suffice to say I only ever want to buy any future car through Nancy. In fact, I just got my second car at VW DTLA through her and when that time in the future comes, will be turning in this lovely VW Taos car for new vehicle ... With HER at the helm. If you are tired of all the BS salesly people at dealerships, look no further. Even if you don't want a VW. Best experience ever. She is knowledgeable, I feel taken care of, supported and She Listens... yup. She actually listens. Does that sound crazy? She listens and she cares about fitting you into something you will love--nothing more, nothing less. Andddd, I want to give honorable mention to Armen Apayan in Finance. He was pretty awesome. I got beyond a great deal and only what I wanted and needed. Thank you, Armen! :-) The verdict: Go to VW in Downtown LA. Ask for Nancy. You will not regret it. Thank me later
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August 2023 by Deni N.
Our car has been at the VW dealership for a warranty repair for almost SEVEN MONTHS!!!** While there may be legitimate and understandable reasons for a delay, the first time we brought it in for repairs, and paid $1119.48 to fix the sunroof leakage among other things, it took less than a week. We are a one-car family and we need our car back! Why can't this repair be completed in a reasonable amount of time? We have not received any communication regarding the status of our vehicle or a call back from our service consultant, Ryan Maldonado. Volkswagen vehicles allegedly have sunroofs that leak water into the vehicles and are prone to leaking due to problems with the drainage system and seals. Unfortunately, this is what happened to our vehicle. I am concerned that our vehicle may have been left out in the rain. However, we have no way of confirming this because they keep giving us the runaround and saying they will call back, but they never actually do.
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May 2023 by Daniel Flores
Parts department sucks!! Bad customer service unwilling to help or provide customer service.
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February 2023 by Carlos Rodriguez
Parts department sucks!!!! Bad customer service
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December 2022 by Jet P
It says it's open for parts but they don't work on Sunday's ?
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December 2021 by angel moncada
Great customer service, in and out in 2 hours with a new car.. thank you!!
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December 2021 by karurosu33
Great experience! People in Volkswagen of Downtown are very friendly especially Nancy and her husband
