August 2022 by william zeno
another terminix fail:My relationship with terminix over the past 6- 7 months has been rocky. Really poor customer service, zero communication, disappointing technicians or no service kinda sums up some of the problems. Thanks to service mgr Tim, things turned around a bit for I think 2 whole mo ths: appts kept, service rendered, no drama. Thanks Tim. And now today-- technician Ivan out of the valencia office, omg. Nope. I've suffered thru terminix's short staffed sitch. I contacted & almost signed a contract with another company 2.5 months ago behind a these probs and here we are, again. Dave is the service mgrr responsible for the tech who came today, decided he did not like my " attitude" told me I was disrespectful- I asked in what way? I did not ask him to do anything g he felt he could not do. I'm fact he did nothing but enter 1 apt, tell the tenants to remove items from a counter( which they did) and then asked what my problem with him was. Uh, sir my problem is you don't want to service my property, lol. He felt he couldn't in hood conscience svc the one apt. Ok. No argument or pushback here and yet still he did zero. Hilarious. I scheduled this appt 5 days ago. The perimeter of the property and the other vacant apts were not seviced. I have a deadline to meet and this tech, with his whole 1 year of experienced decided not to complete the job I pay his company for cuz he didn't enjoy my vibe. What?. Btw, no unnecessary or rude convo, he just wanted to be able to say and do whatever with zero questioning. This does not bode well for terminix if this is what their tech training churns out. Oh man I had a great temp tech, FranciscoI forgot to give him a great review.To sum up:Terminix - 2 ?- you only get the 2 for Tim's genuine effortsTerminix tech Ivan- 0 ? if you want to hear about his bug training but don't really need anything done, he's the guy for youTerminix tech Francisco- 5 ? prompt, friendly, completed work, communicated without being bossy or condscending- wish he was Mt new regular tech