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October 2023 by Nadia K.
USCCU has finally broken the straw that's made me realize I need to close my account for good. I disputed a transaction with a retailer (an airline) that admitted they did not render a service to me. Despite photo and email proof where the retailer's customer service agent clearly stated the service was not rendered, USCCU refused to allow a chargeback. I have accounts with Chase and Bank of America, two big banks people always say are terrible. But I've only had stellar customer service from either. This would've been a slam dunk, no doubt case for either of them. Meanwhile, USCCU has been a broken, sinking ship for years and I stayed on due to some strange loyalty being an alumnus, but it is only a credit union in name. I even tried to get a quote for them on a car I purchased last year... BOA beat them! Seriously guys, you've been warned.
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September 2023 by Robin Hairston Trustee
On August 14, 2023 I received an automated recorded message regarding transactions on my account. As I went through the prompts, I was able to identify 2 to 3 on in authorized pending transactions. At the completion of the call, I was transferred to a customer service representative, who Stated these transactions would be taken care of. Just to give you a little history. This is probably the fourth or fifth time that I have experience fraudulent activity on this credit union account and the fifth time that I’ve had to stop my debit card and be re-issued a new one. Each and every time a provisional credit is applied to the account pending the investigation on Saturday I noticed that the fraudulent transactions that I spoke to the representative about had in fact posted to my account and it had been debited for approximately $170. I am on a fixed income I receive supplemental Social Security, which is only $1100 a month and every penny counts. That missing $170 would of provided meals, transportation and dog food for at least two or three days. I have called customer service member services at least five times since August 17 pretty much begging them to allow me this provisional credit as they have done so in the past. I’ve also attempted to obtain an explanation as to why the fraudulent transactions were posted to my account to begin with, after they had been identified as being unauthorize. for Usc to be such a highly rankung university. The credit union should not be allowed to bear that name they have failed miserably in providing good conscientious customer service. How disappointing. As of composing of this review, I have yet to receive a call back from any manager and or receive a provisional credit and I am being penalized for fraudulent activity that I had no control over.
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August 2023 by Fahvyon Jimenez
Wholly inadequate and completely incapable of anything but failure. Their team is well-intentioned but generally dim-witted. Their mobile app is an unmitigated disaster. Their desktop website features such errors as "insufficient permissions to view your messages". Their call-automation drops the call whenever you enter an extension. I've been with this bank for 10+ years, largely because I rarely need to interact with them. If I could go back do it all over, I would tell the freshmen version of myself to just go with PNC or another less-evil bank. I hope to be with another institution this time next week.
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April 2023 by Ann Xiao
I have been a member of the community for over 6 years, but my recent experience with USC credit union is a sheer disappointment. I am absolutely appalled by the negligence and inflexibility of the leadership here. You are blatantly failing to uphold your mission of serving the USC community.I attempted to add my husband to my joint account, and the process has remained unaccomplished for over a month and half!1. The digital platform is an utter disaster: it's counterintuitive, confusing, and misguiding;2. The customer service email is unresponsive even after numerous follow-ups spanning a week or more every time we get stuck in the process;3. Their stringent requirements demand actual photos of your SSN (no other financial institution does this) instead of E-verify and a restricted list of bills for address verification. They even rejected a receipt from the US government as proof of address!I want to clarify that this review is not targeted at the diligent frontline employees. The lax and inflexible culture is not their creation, but a direct consequence of the leadership's ineptitude. It's high time that this appalling situation be addressed and rectified!!
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March 2023 by Aaron Johnson
This bank discriminates openly. AVOID
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July 2022 by Joanne Fedi
Amazing people. Helped me so much. Thank you for helping me with a great new account and savings.
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December 2021 by Phattharaporn S.
I went to open a credit card account, which was quite straightforward but not very quick. There are documents to prepared and they asked me to do the application online. Everything seemed fine and ready when I left. However, a week later, it turned out that the staff forgot to process my application. So I had to go back again to ask for it. And this time it went through. This branch has few staff to serve customers. I think the waiting time is not too long though. Try to go at non-lunch time to avoid staff missing to have lunch.
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March 2021 by Dee S.
if only appearance mattered to me about a business I would give 4 stars for cleanliness. But since I would have liked a better impression for my first time going in person as a new member. I would have to rate customer service very low Marks. Since, first impressions are lasting. The crew Ambassadors sitting outside were nonchalant and unfriendly then once inside it was not any better. From the security guard all the way it was about 200ft to see the Tellers. But, it didn't matter that they have a check-in system that noone was using. Maybe it was a bad day, I felt more welcome calling over the phone. Next I will go online rather experience the coldness. The place is like an old library cant wait to go back- Not!! The employees appeared very comfortable in their jobs. And totally disinterested in making any good customer service lists
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March 2021 by Niksha N.
Would recommend USC Credit union to be your first choice for Financing. The staff goes above and beyond to take care of their customers needs.@Cecelia a big shout to you! Thanks for making the whole process so seamless
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November 2020 by Cathy Garner
USC Credit Union bank is amazing !They helped me with my auto loan .They made the process so easy and STRESS free . I wish ALL or any bank loan would be this this simple ! This bank in general is highly recommended. Great job !
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March 2020 by David M.
I wanted to take the time to thank IRA for the great customer service. This was my first time dealing with a credit union, I appreciate how you welcomed me and helped me add money into my account. I was so nervous not knowing what to do but you answering my questions made me feel confident for the next time. Keep up the great work.
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March 2020 by C F.
Just have to shout out to Nancy B. and her manager Myra - they went ABOVE AND BEYOND to help me when the LA County Treasurer told me my check for property taxes bounced, even though I had plenty of funds in my account. They spent a lot of time looking into it, pulled up the files that proved the County had made an error, and sent me the documentation so I can make sure I don't get charged a $50 bounced check fee. Nancy quarterbacked the whole process and followed up to keep me informed on a daily basis. Everyone I've spoken with on the phone there has always been friendly and tried to help, and this case was even higher than that high bar. Really appreciate this team!
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January 2020 by T.L. W.
I shouldn't complain because of the outstanding rate: 3.875. It could have been 3.625, but the loan officer did not lock in my rate when I told him to. But this is only the tip of the nightmare that was to come. In spite of an 800+ FICO and a credit report that showed a stellar credit history, my re-fi took 16 weeks to close. The issue without a shadow of doubt centered on my age. After all, what kind of person, their underwriters must have rationalized, would be applying for a 30-year fixed at the age of 64? After several weeks of waiting, the loan office finally advised that I lay low for a few months and reapply. He said he believed the rates would be lower. This was odd, since even the wisest economists are not so sage to make such bold predictions. Additionally, at this point I had not gotten a letter of denial from USC. And I was not about to lose the opportunity for a low-cost loan or teh $550 assessment fee I had paid USC. But I persisted in moving forward with the loan, and as I did, USC upped the ante: The underwriters, the loan officer said, needed a letter from my employer, saying I would be gainfully employed 5 years hence. As silly as this seemed, I made an effort to comply, but my employer would have nothing to do with such a letter. (The administrator at my workplace said he ahd never heard of something so "stupid." How does anyone know what the future holds, he said. I decided to complain in writing and on the phone to the home loan loan manager, who responded but no apparent action was takent--until she received "feedback" from the LA Times (a writer who covers home loan industry) and my congressman to whom I had laid out step-by-step what had happened leading up to a most unusual request by USC, which smacked of ageism. Subsequently, I get a phone call from this loan officer to say the loan was approved. He commented that I "almost got him fired." He said that I had "stabbed him in the back"--he was only trying to "help" me. But, wait, there is a footnote, something that he did, which would most decidedly be grounds for his termination. He violated USC's probable policy of client confidentiality. He gossiped to the woman who had referred me to him for a re-fi, telling her that he was almost fired "thanks to (me)" This woman called my wife. and shamed me to her. Upshot: Glad I got the loan. No problems since. Payments are reasonable. Too bad he can't take responsibility for his own actions. His own hand is to blame.
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January 2020 by Lopez F.
Cecelia Espinoza is soooo incredible she helped do everything possible and helped me understand every process she was also very professional and very funny I will be sure to recomened her service at this bank
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December 2019 by Leen Simmons
Robert was great! I applied for a loan online and within an hour I had received confirmation of approval by email and a phone call from Robert. I went shopping on Sunday and by Monday Robert quickly handled on the paperwork so that the check was sent to the dealer via overnight mail that same day. It was a great experience! Fight On Robert!
