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February 2024 by Angelic Monroe
If I can give this a 0 review I would . The short chubby lady with short curly or curled hair with glasses & light skin her hair is like orange , is disgusting her attitude she should be relocated , an attitude like that can get you fired. A customer was asking a simple question & she refused to give him a pin for the restroom he asked to talk the manager and she gave him a card & when he tried asking for his name she refused , why refuse if you did not do anything wrong , you shouldn’t be ashamed or scared , instead she walk inside the department inside U.S bank . The guy with glasses next to her was a witness . Please be careful who you hire people like this are disrespectful.
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February 2024 by DC Wilson
The worst! A very unprofessional bank at this location. This is the first time ever in my life I have gone to a bank to make a business checks deposit with a teller, and the teller not wanting to do his job . This is a middle age Korean teller (forgot good name), he gave me paper where he wanted me to “enlist” all of my checks, amounts me all. I was confused told him I have never been asked to do that before at any bank, I ONLY wanted to deposit my checks PRETTY SIMPLE! I told him if he could do the “enlisting” he said NO that was “my” job and refused to take my checks. I asked to speak to the manager and no surprise he was in “charge” since the manager wasn’t there. Teller went on to tell you can deposit them at the ATM ?, like really ?!? I don’t want to that’s why I’m here so you can do your job. I left without my checks being deposited. I put a complaint with his manager, he didn’t do anything. I called the regional manager only received the costumer service gals who “can only pass on the massage”. This happened last year, until now I have never received a call back or a reply to my email in regards to this teller’s unprofessionalism. The teller still working there( unbelievable) we never went back to this bank and we closed our business account with them. We should have known better dealing with a bank in a grocery store. Go somewhere else and avoid a horrible customer experience that sooner or later you’ll have here.
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January 2024 by Jun Yayaura
The location of this place is difficult to find, so I will provide directions for those who came by looking at Google Maps.Once inside the supermarket, there is a counter next to the restrooms on the left, where two people can stand and line up, and that is the branch.I just made a deposit, so it may not be worth giving a review.He understood my intentions, even though I could barely speak English, and was able to deposit cash into my account.The person in charge drew out the deposited amount and current balance with a marker to make it easier to understand, and at the end thanked me in Japanese.
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December 2023 by Hayley Wilcox
Normally the tellers inside that I've delt with previously were good. The people there recently are the worst. Lazy, unfriendly and seemed un knowledgeable about what they were doing.
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September 2023 by Dave D.
Just an awful bank. They just purchased Union Bank, and without ever saying hi, sent me an email with demands and concerns about several small cash deposits I made months ago with Union Bank. In other words, they are using my former banks records to harass me. Unprofessional, rude and total corporate greed and incompetence. May I say more?
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August 2023 by Vincente G.
About Glendale CA Brand Blvd branch.. Unprofessional cashiers and 24/7 not working atm mashine
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February 2023 by Den
Worse bank ever. They screwed up with everything.They sent my business card to a different address, and a guy there started spending money from our business account.And right now it takes them 3-4 days to send money via Zelle. Never use this bank if you value your time. This is absolutely disrespectful and unprofessional business.
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November 2022 by Dean Martinez
HORRIBLE CUSTOMERS It socks when the checkers obviously don't want to be a work and do the job she was hired for. She cod have started helping but was obviously not interested in helping HORRIBLE CUSTOMER SERVICE.
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October 2022 by Jeffrey Ross
Well I have to say Heather kept her word and is working with my partner Clint Crisher on trying to resolve why I have over $1,900.00 balance on a visa card that I closed almost 2 years ago with a zero balance. I even have letters from US Bank corroborating everything! U.S Bank has managed to ruin my credit. So We Will See!! Thanks Heather for at least calling me back!The Bank Manager must hate his job! He was rude and a complete waste of my time. I had several withdrawals from my account that the bank said were payments to my US Bank Visa but my Visa never received the payments. I asked the tracking numbers for these withdrawals. He said he doesn't handle US bank Visa I would have to call them. THE MONEY CAME OUT OF MY CHECKING AND HE COULD TELL ME ANYTHING HE DIDN'T EVEN LOOK!! LAZY RUDE MANAGER!
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October 2022 by Jeff Ross
Well I have to say Heather kept her word and is working with my partner Clint Crisher on trying to resolve why I have over $1,900.00 balance on a visa card that I closed almost 2 years ago with a zero balance. I even have letters from US Bank corroborating everything! U.S Bank has managed to ruin my credit. So We Will See!! Thanks Heather for at least calling me back!The Bank Manager must hate his job! He was rude and a complete waste of my time. I had several withdrawals from my account that the bank said were payments to my US Bank Visa but my Visa never received the payments. I asked the tracking numbers for these withdrawals. He said he doesn't handle US bank Visa I would have to call them. THE MONEY CAME OUT OF MY CHECKING AND HE COULD TELL ME ANYTHING HE DIDN'T EVEN LOOK!! LAZY RUDE MANAGER!
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March 2022 by Jesse L.
The listed opening time is 10:00am. These lazy people didnt open until 5 minutes later while staring at us from their desk. They spend 10 minutes helping a lady withdraw some money, then an asian male worker closed his window. As soon as the lady was done, a persion looking worker gets out of his seat and walks out to the bank to go shopping through vons. I waited for 20 minutes and he never came back. The asian worker opened up his window to tell me that i wasnt allowed to deposit cash into a family account. They helped (being generous here) me for 15 seconds, yet made me wait 30 minutes. These dudes cant tell their head from their feet, dont waste your time here.
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February 2022 by David Richardson
i loathe going to this location, but it's the closest one to me, with parking. it takes about a half hour for the tellers to process each customer. for the life of me i cannot understand why anything aside from a home loan would take that long.
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December 2021 by 이지훈
One of guy here Asian could be manager, he is very UNPROFESSIONAL, and he does not know how to work in bank. I really disappointed his attitude and service. US Bank HQ needs to give him more trainning or hire right person instead of him
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November 2021 by Noah Way
Very poor customer service experience. I visited the branch to get some quarters for laundry. First off, when I approached the teller (younger Asian male), he made me wait for a minute while there was no one else in line so he could finish his conversation. When he finally finished and was ready to help me, I explained I needed quarters. I know the pandemic has caused issues with coins, but I honestly need coins to do laundry at my apartment. The guy just handed me a paper without speaking. The paper explains that there are supply issues with coins. I tell him that even $2.50 will help me, and he just shook his head, again without speaking. I understand they might not have $50 in quarters at the moment but they honestly don’t even have $2.50 anywhere in the branch? And if not, he couldn’t even use his words to express that and apologize? Extremely rude. This was 20 minutes before closing, so my theory is that he already balanced his cash drawer and didn’t want to re-balance it. What a joke. What a horrible employee.
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November 2021 by mankyoo chun
I think one of guy here is Korean, he is very unkindGreat customer like trash.Otherwise nice looking Hispanic tall guy is super friendly.
