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October 2023 by Nicholas Hullibarger
Couldn’t get cash from the atm and the business is closed when the sign says it’s open…
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March 2023 by q vargas
Worst bank ever they open my business account and closed 2 days later I went to this branch for an explanation and Kevin was very rude and unprofessional he didn't give me any reason why my account was closed
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March 2023 by Sandra N.
Horrible customer service. Don't remember the heavy set man's name. But he said he would hold my check because of the amount. I told him I make this much every month and have never had an issue. He said he didn't see it. Then I showed him prof of my bank account deposits and he the changed his answer to every teller is different you have never made a deposits at this location so I'll be putting a 7 day hold. Like what the hell!! Someone needs to in-service this man and make sure all US bank locations have the same protocol. Ridiculous. I went to another location and had no issues. Even asked if they would hold the check and they said no. Unbelievable
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February 2023 by Jesus TheDankKnight
Atm never works ridiculous
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August 2022 by Ana Talos
Long wait, long lines. Other banks allow me to withdraw my money from their us bank card my company pays me on. This is the only bank that always give me trouble and I’m denied to withdraw my money. Inside or at atm. This bank needs new management. Teller ladies are very rude and not helpful at all.I used to bank with them but now I remember why I left.
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September 2021 by Daniel Gutierrez
There is always one teller working when the other is just looking on and the line goes out the door and the atm machine always goes down here
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July 2021 by Aisha M.
This bank is so awful I've had so many problems with them! My accounts were supposed to be closed 3 months ago and I am still dealing with them. The branch manager Ana never returns your calls and is so rude and dismissive. She blames everything on the "back office" and refuses to give clear answers to anything. The customer service here is disgusting. I've been waiting for a call back from her for over a week. And they never answer their phones. This branch doesn't care about the community and has no regard for people's needs or financial situations. She guards the money in the accounts as if it were hers. Zero stars.
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April 2021 by valentine gutierrez
Don't use your eip card at the atm here it will keep your card and I'm not sure how to get it back I hope I didn't lose my $1400 by coming here
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March 2021 by Steven Corral
When your bank can’t accommodate basic business needs. It probably shouldn’t be in business. I have a business account with US Bank and this branch got me so frustrated I practically wanted to close my account. However, I won’t judge the entire company off of one horrible branch (it probably should be cut off) There is one lady at this bank who is consistently wholesome, everybody else is (for some strange reason) apprehensive toward their own clients. Considering their job descriptions, I can’t understand it.
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March 2021 by Jessica Nunez
Daniel was rude I never had a horrible experience I came for the first time here because it was close to work but never again coming back here if I could I would put -0
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February 2021 by CREACIONES LULU Y LUNA
Terrible service they don't have service in Spanish for my mother, they still hang up the phone on her, as if they were going to ask for something for free, it was to open a business account.
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January 2021 by Bijan B.
Came in late in the day and was told they closed the money drawer for the day and that I should go to atm for cash back. I asked for funds to be transfered to my account at another bank and the teller told me they don't do that only to see online and hear from a friend that it is possible.
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March 2020 by Jennifer smith
I spent some time at another branch and had a terrible experience. Today at US Bank Herrera was so helpful! Thanks for explaining the process and making it easy!
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January 2020 by Charlie G.
The teller needs someone to teach him how to treat people he tries to argue back, one teller only at the bank every single time i come in here it makes it so hard to bank at this branch. Definitely leaving
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December 2019 by Brante F.
Absolutely terrible customer service. The branch manager clearly is incapable of handling her job. Would not recommend using this bank, EVER. They have withheld my cashiers check that i made from this branch for 1800$ for THREE MONTHS. They have made this a painful f****** experience, asking me to come into the branch for information they could have just emailed me. This bank is f****** HELL.
