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January 2024 by Justin Holmes
I have used this location a bunch of times over the last year. I have had great experiences every time.
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January 2024 by jason briseno
Always fast and friendly customer service!
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October 2023 by adeline courrivault
I used to come here quiet often for return , print and copy however it won’t be happening soon again. I came at the beginning of the week and the employee name Eric was so rude and unprofessional. I was waiting my turn and he asked me a question to dismiss me before I could answer. He then proceed to clown me front of other customers and have the worst attitude. I mentioned that I wanna running out of battery because again HE ASKED and he shakes his hands in the air, rolling his eyes :”well it is what it is” I told him that I could have done without the rudeness and attitude and he made me feel so bad about even being there.I also want to give credit to the young girl with the bright colored hair and the gentleman with the long beard. They have always been professional and helpful. Maybe one of the two could train Eric on how to act professionally and in a courteous manner.
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August 2023 by Savannah Simon
they are so kind and patient and efficient here! jason is the best. thank you for your help.
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March 2023 by Deirdra C.
I just had horrible customer service from a gentleman that was working today Thursday March 16th at 4pm. He did not say hello and I could tell right from walking in he did not want to be there, etc. I just wanted to track a letter with important medical information, he just stared at me when I asked what I should do, since they would not accept the envelope I already had put stamps on and had ready for him. Normally they talk you through the process or start the next steps. He was just staring at me. Maybe he is new & or was not sure what to do. He walked extremely slow, hands in pockets, none responsive for all interactions after this, until I got frustrated and then he passive aggressively asked how my day was. He having trouble entering the addresses & was extremely rude the rest of the interaction. I said nothing rude in return, just replying that my day was not that great. He just stared after eventually giving me my receipt; no goodbye, anything. One of the worst customer service experiences I have had in a long time and I have extremely low expectations living in LA. Just because you hate your job does not mean you need to be rude to the customers.
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March 2023 by April Archer Gola
So sad to give a bad review. I've been coming to this UPS because it is near my new home. All the employees here are very nice- except one (Eric) is not so nice- He gives me attitude and is rude every time. It's been many times already receiving his attitude. If you run a business the employee working should greet the customer when they see them - especially after the customer have to greet that employee first? I walk in I say "Hi, how are you?" Yet Eric completely ignored my greetings and doesn't say a world just rudely nodes and even rolls his eyes. - does not say "you are welcome" when I say "thank you" - if you are doing something - you see a customer walk in (and the only customer in store at the time)- you say "Hi, please wait I'll be right with you" No-Eric doesn't say any word but express frustration. However, a male customer behind me got greeted nicely by Eric like normal. He loudly and intentionally greeted the customer behind me on purpose to try to make some kind of a point? Female Friends and neighbor has said the same about this person. Not sure what his problem is but the rest of the employees there are all pleasant human beings. Perhaps the manager should talk to Eric about manners and customer service. Never had an experience like this with any employees from anywhere like this ever..don't know what I did to deserve this kind of treatment.
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February 2023 by Austin E.
The people that work here are incredibly helpful and super efficient. They had me in and out in under 5 minutes, woman behind the counter was awesome.
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November 2022 by John D.
Atticus is awesome!! He helped me navigate my passport renewal and has helped me pack and ship with excellent service and results every time. Happy to pay for the leal service. Thanks!
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September 2022 by Darien H.
The workers here are all so helpful and kind! Charlie is a boss and is a logistics expert!!
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September 2022 by Maria M.
Love this UPS store location! Quick, efficient, friendly and very professional!Couldn't ask for more!My packages are processed and delivered quick and efficiently Thank you for great customer service!
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August 2022 by Jason C.
Lots of help here so kind and patient to help you box up ship out or get documents notorized. Thanks team
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August 2022 by Joe H.
They're always really helpful. Great customer service. I got my passport photo here easily.
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July 2022 by Gene D.
Very easy and fast service. Also plenty of parking and central location. The hours are also good 9am-7pm.
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June 2022 by steve o.
This review is long overdue. First off, I have been a client here since 2007. 15 + years Sadly, for over a decade the owner/manager Mike was a power trip Tyrant !! Thankfully, He is long gone. Enough about the past. Super happy to share that the new management and staff are outstanding !! They really go the extra mile. Always greet me with a smile. I actually look forward to my trips, to pick up my mail / packages. Suffice it to say... The address is the same, However the vibe is sooo much better Truly amazing how people who care about doing their job make all the difference. I feel very fortunate to have these fine folks take care of my biz. Thanks everyone for all you do !!!
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May 2022 by Hadas Audi
This store received some lower ratings and it does not reflect the service that the new owner provides. These ratings are based on the previous owner. So, please don't let the old rating influence your decision on whether you should use this store or not. They are more than pleasant. The staff always greet you with a smile. Today, I walked in with my small Chihuahua and they greeted him with a dog treat. How sweet.
