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August 2024 by Elizabeth Hong
I walked in and saw another person being helped and I thought, great I gotta wait in line to be helped but, as soon as I walked in- emerged Joe!
He was quick, efficient and straight to the point. I had two returns and had me gone within two minutes. Only returned one since I failed to package one of them but happy to return if it will only take me another minute.
Thanks Joe! Probably the fastest service Ive had at a UPS store.
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August 2024 by Skye Maulsby
Joe (the manager of this establishment) is an entitled, ego-driven maniac who treats his customers with disrespect and is constantly passive aggressive and is completely self righteous. Pair that pathetic demeanor with his stupid haircut, he is always looking for reasons to NOT help you. I came in to buy an envelope and he replied “they are right behind you, are you blind or stupid?”. Who says that to customers? I don’t understand why his team does not hold him accountable? Maybe it’s because he actually does abuse his team and they are scared, who knows. Anyways, Joe is completely disrespectful and he is the only person I have ever had the displeasure of talking to. Regardless, he is the equivalent of rotten trash personified into a human being do not come here.
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June 2024 by Lionell Guzman
Nice and helpful staff. I dropped a package off, printed and laminated. Easy stuff.
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April 2024 by JD Cullum
Joe is a treasure. An outstanding manager. The rest of the staff are excellent as well.
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March 2024 by Rapeeporn Rodchompu
My 1st time to droped off my return package, the service is great, I will go back again.??
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March 2024 by Mikhaela Viktoria
The staff are friendly and they assist me in the most efficient way possible to have my package delivered on timely manner
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February 2024 by Jean “Geena” Edwards
Fantastic staff - they go the extra mile with sorting and forwarding if necessary . Great customer service 5+++ stars!
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December 2023 by Jose Bastidas
I got here 5 mins before they closed tb3 older lady told me to fly a kite. She didn't want to take it because they were "closed"
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December 2023 by Laura Foster
If you are looking for your notary and shipping services with a side of abuse, rudeness, and condescension, this is the location for you. Make sure you ask for the Store Manager, Joe for the full experience.I went to the location, which on their website states they open at 8:30am, to have a document notarized. I arrived about 8:45am and was advised that the notary isn’t available until 9am. I replied this information was noted on the website, so I came when they opened. I then asked if the notary was there, or if they arrive at 9am. As I was a;ready de;ayed going to the office, I didn’t want to wait around for someone who arrived at 9am but wouldn’t actually be available until 9:30am while they put items away and got settled into their day.Joe replied that if I was concerned about the hours I should have called. I again advised that I looked at the website and that there was nothing noted about differing hours for the notary services. He replied that it was my responsibility to call, that I should have known this as it’s “how business works” and that it’s not just this business that has certain services during certain hours.He proceeded to lecture me about other businesses, calling them to make sure of their offered services, and ended the lecture by advising me that fast food restaurants only serve breakfast from 8-11am.Not sure what the point of that was. Although if he was trying to be as rude as possible and remove all doubt that it was intentional, message received, and not only during the hours of 8-11am.During this, Rose was also present and I saw her interacting with Joe and customers. This matters in a minute.So I waited. Surfing Instagram and waiting for the notary at 9am, completely off to the side and out of the way of both registers. A number of customers came in, but as there was time to chat about his mechanic, and to make phone calls in the back, and do a few other things, the store was not overwhelmingly busy…or even busy as more than once I was the only person in the location aside from Joe (who acted like I wasn’t there) and Rose.At 9am, Rose (who has been there the entire time) says to me that she can assist me with the notary services. Wait. What? The person who has been around and walking past me for 10 minutes is THE NOTARY? I can’t make this up.Who knows. Maybe she is concerned about getting on Joe’s bad side (I know I would be were he my manager) so she didn’t say anything. But why in the world would you abuse a customer and then make them wait around? A power trip? A need to feel important?Joe was perfectly polite to all the other people who came in, so clearly I was the one who got lectured. Based on the other reviews, it would seem my "error" was not recognizing Joe's superiority immediately and daring to ask a question.I sincerely hope he treats his team at that location like he treats most customers and not how he treated me…but I suspect he doesn’t.I did find and call their corporate number. Who knows if the owner of the location will be made aware, but I hope the person is advised of the incident (I did leave my contact info if they wish to follow up) but someone needs to know (and do something about) an employee who will treat a customer like this, as it’s not a stretch to believe this is also how he treats the employees on his team.Based on his other responses to reviews on Yelp, I am sure Joe will have a comment on this review. Please Joe, feel free to prove (although your responses to others already have) that the minute someone has a question, or a concern, you become abusive, condescending, lecturing, and rude.
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December 2023 by Jeff
This is the best UPS Store location. All of the staff have been very friendly and professional to me every time, and I’ve never had to wait long in a queue. The negative reviews say a lot more about the reviewer than the actual experience of this store. It’s a gem!
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October 2023 by Irving Iribe
Best store ever
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October 2023 by Raj Debah
I’ve had very good customer service and efficiency from the staff at this location.
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October 2023 by Lois Stella Saur
It’s the small but mighty store in that plaza! They run a tight ship there! They’re all so efficient and even when it gets full sometimes, they manage to quickly and effectively help each customer concern! Most of all, they pretty much do all I need just like your ads say!
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September 2023 by Steven Valle
Fast and efficient
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August 2023 by Edgar Mejia
The woman behind the counter is a terrible person. I felt discriminated against because she only said I don't speak Spanish and then she ignored me. I felt discriminated against because the 2 employees did nothing to help you, they were curt and not at all friendly.
