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February 2024 by Robert James
My agent Othello was an exceptional employee. He treats customers like family. He made my visit very pleasant. I will always choose Atwater for my U-Haul needs.
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February 2024 by Joe Petricca
Unfortunate that an otherwise positive experience (easy check out, clean, working van) is not as great because of bait and switch corporate tactics. In large print it says rent a van for $19.99 - there is small print about additional charges. I go through the reservation process online and the total comes to something like $32 - which I figure are the extra charges. I go to pick up van for scheduled need and find out that it is going to cost $85 for the rental. This is not even gas - that is separate! This is mileage. A rip-off but by that late time I needed to van to do my scheduled pick-up.But I know going forward NOT TO USE U-HAUL but to shop around for reasonable pricing.
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February 2024 by Heather McLintock
very quick
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November 2023 by Marshall Roemen
Matthew was super helpful…an easy, accommodating, simple process there at the Atwater U-Haul.Will I get a tattoo that says “I heart U-Haul Atwater”? Maybe. Maybe not.
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November 2023 by LabStar Software
Great service, superior team working at this location. This is my second rental in a week and I'm impressed at their professionalism and efficiency.
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November 2023 by Marina Kinney
Everything very good and perfect.Customer service professional
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November 2023 by manymates aussie
Friendly and helpful staff, everything you need to get that move done.
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October 2023 by Megan M.
Scheduled an appointment over a month ago to get a hitch installed on my Hyundai. They called me less than 24 hours before my appointment to let me know that "they had no idea why I was able to schedule for 1:30PM because their hitch installer only works from 8-11AM." Why on earth is there no one checking reservations to confirm timing, and why do they think it's acceptable to call less than 24 hours before my appointment the following day? I'm moving so I need to make it work, but now I have to rearrange my entire day tomorrow and miss a dental appointment without their business compensating me or doing anything to make amends for the mix up.
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September 2023 by Chris Abitbol
These guys are the best! Angel and a female colleague helped me today and made renting a pick up the easiest possible process imaginable!
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August 2023 by JACKIE PENN
Though not possible, the only thing I can think of that would have made my experience better is if there was parking available for my car while I had the truck, and a bulky item disposal bin for furniture Goodwill would not accept. I am thoroughly satisfied with Carlos' service.
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August 2023 by Russell McLaren
Awesome for filling propane. Quick and affordable, way better than propane exchange at a big box
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July 2023 by bennie lagos
I don’t often write reviews but this one is warranted. The service I received from Matthew and Carlos was exceptional. They answered my questions and were very professional from time of reservation all the way thru return of the rental.I would highly recommend them and should the need arise for me to rent a truck again, this is where I will go.Great job.Bennie Lagos
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July 2023 by Levon Sahakyan
SCAM SCAM SCAM SCAM SCAMWith no pre trip photos they are charging me for the damage that did not happen on my trip, I even told them if anything I will use my insurance or pay out of pocket whatever happens didn’t buy an insurance from them they couldn’t make money on me that’s why they are scamming to charge over $150 for nothing I have done to the car,
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May 2023 by M O.
DON'T GO HERE. I live close by and wanted to give my business locally. I have given this place 5 chances to get things right and they just can not manage. After going there 4 times to get propane and told "that person is not here to help" the next time I decided to call and was told yes we have propane so I showed up in less than 10 minutes only to be told they can't help. This was frustrating but to then be treated with a condescending attitude by the two managers shown in the yelp picture was the last straw. I've never had such bad service by ANY business and feel stupid giving them so many opportunities. IF YOU NEED PROPANE FILLED GO TO TRANS GAS PROPANE on San Fernando - they provided GREAT service and about HALF the price of uhaul.
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May 2023 by James Killion
The staff was very friendly, helpful and the entire pickup and drop-off were quick and expedient. I was surprised how quickly and easy this was. I definitely would come back here in the future and recommend friends to come here and won't tell enemies about how good this place is.
