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January 2024 by Marnely Valenzuela
Very bad service, they decriminate you and put the security person who offers you the wigs when they only judge you, the manager, terrible service, she didn't let me measure a wig alone because it has a high ponytail and I couldn't lower it and she treated me badly... a lawyer pleaserrrr I FELT VERY DESCRIMINED... Terrible attitude and discrimination I would like to report this store.
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January 2024 by Genna C
Do not order from this company!!! I have been a customer since 2009. I am a professional stylist, and I have all of my extension certifications through them. I have ordered thousands of dollars in hair from them. My packages never arrive on time from them. I started to order hair from Bellami professional (also from California), and my orders come on time Everytime, and they are much more professional, and their customer service is amazing! Please do yourself a favor and try a new company, you will thank me later….. My sister is also an extension stylist, and has the same problems, if not more than me from the Hair Shop.
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December 2023 by Tiffani Lyon
Used to love this company but it has gone downhill. The hair quality has gone down and the prices have gone up. My clients noticed a difference in their more recent hair purchased from The Hair Shop. It matts up quickly even after proper care. They are rarely in stock, and say they are, take payment and then send a refund days later saying they actually don't have the item you already paid for. There is no customer service either, they lack accountability. They have lost me as a customer as I have too many disappointed clients from their lack of service and product availability.
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November 2023 by Kathleen Roy
I bought my first tape ins and first ever extensions here about a year ago. I am just now buying new ones. I’ve used these and reused over and over. They still look good but the tape is starting to dissolve. I’ve never tried anything else so I have nothing to compare to, but I’ve been happy with them.
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November 2023 by Jamie Joestar
Bad quality hair :( got the tape-ins and after only a month or so they were a dry, tangly mess. I’ve taken care of them since day one and used so many expensive products trying to save them but nothing works. The split ends are CRAZY, like each split end has its own 4 more split ends.. not to mention it’s so embarrassing having to walk around with the giant poodle that forms on the back of my head after an hour of not brushing my hair.. can’t believe how much money I wasted, now I have to pay more to have these removed and then buy/install new ones.
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October 2023 by 7nate9_
I’m easy going but they feel soo much power where they will judge you. Beware
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September 2023 by Bella S.
Paulina helped me color match and gave great tips on how to put on my new 22” ponytail. I know next to nothing about hair and definitely need the help. She was kind and patient. Service 100%.
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July 2023 by Bryanna McNamara
Came in looking for a fun wig to wear before i decide to cut my hair short. This super rude woman with short black hair “helped me” and was so insanely rude. When I picked one I wanted to try she said are you sure because you can only try three. Then proceed to physically shove the cap on my head (I have tried wigs before and have never had such an aggressive woman, normally they ask you to hold the front and gently put it on) then threw the wig on and walked away all while smacking her gum. I will not be coming back.
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July 2023 by Machy Coors
Bad quality hair, looked great but only last 2 months spend almost 600$ on tapes not worth it
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May 2023 by Hattie Castillo
I have been coming to the hair shop for years now to get my extensions. It is very convenient because you can walk in and get whatever type of extension you usually use. The hair quality is somewhat decent, but could be better. The employees that they hire are very helpful and knowledgeable in the area.
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April 2023 by Serendipity Dips
Love this place but they don't take cash so bring your card or get a prepaid at Walgreens down the street.
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February 2023 by Shanti A.
I recently purchased clip in extensions for my daughter's wedding. They advised me to purchase extra "just in case" until she had her trial hair appointment. I was assured that I could return the unopened hair if they were not needed within a month of purchase. Today, when I tried to return them I was told that they were not returnable. Now I'm left with $90 worth of hair that is useless to me. Very frustrating.. it feels like a bait and switch. I don't recommend doing business with anyone who behaves this unprofessionally. As if a wedding isn't expensive enough, I have now thrown almost $100 in the trash. Really disappointing!!!!
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January 2023 by Dominique G.
I was really desperate and got hair from here one day all I could say is don't waste your money. Not 100% human hair like they say it is. It's mixed with synthetic hair when I tried to straighten the clip-ins I got it burned and ruined my $200 straightener. It sheds a lot and it gets really nappy.
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January 2023 by Katt Meade
This store is great I live there Exclusive Hair it's the only place where you can really get quality like this beautiful
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January 2023 by Sonia S.
I love coming to this location. Everyone is always very knowledgeable but today I had the wonderful pleasure of meeting Kirstin and she was exceptionally helpful. She was knowledgeable and saved us a bunch of time on her recommendations. The hair shop is in good hands
