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March 2024 by Darian Kyniston
Was SO excited for this Dress for our event, paid for TWO DAY shipping so I knew I’d have it here in time, they sent the wrong dress color, panicked I talk to customer service where they said they’d over night the correct color, and it would get here the day of my event. Checked tracking and it’s getting here 3 days past the event, very disappointed. I have to say if you choose to order here just make sure you have a backup and not rely on this company sadly.
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March 2024 by Natalie Queyrouze
Dress came in late after I paid for shipping. Slit was up to my stomach. They have a 7-day return policy that is completely unreasonable. Now I have two dresses that don’t fit. Wish I could leave 0 stars. The customer service team was horrible to me.
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February 2024 by Deb
I ordered a dress online, which turned out to be too small. I tried to exchange it online for a different one since they were out of the size I needed and could only be returned for $40 less than I had paid for it, or I could exchange it for the exact same dress, the same size.The return policy and procedure are horrible. In addition, you can't speak with a human, and you can only email back and forth.I am not stuck with a dress that is too small and can't be worn.
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February 2024 by Kimberly Rumph
Gorgeous dress! Quality material and the size was perfect! Also, I received the dress within 3 days all the way to FL. My daughter looked beautiful.
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February 2024 by Beverly Pigg
Purchasing a dress from the Dress Outlet has been a wonderful experience. The dress is beautiful and fits great. I will remember to check here first the next time I need a dress!
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February 2024 by Kristy Abernethy
Paid $135 for a dress to wear to my sisters wedding. It arrived missing a clasp.I reported this but had an accident and was unable to follow up. Recently I recovered and started to prepare to travel for the wedding. I put my dress on to try shoes and noticed the boddice stitching has fallen out. Instead of fitted boddice it was a lumpy mess. I contacted customer service, they refused to assist me. I requested an exception to policy given the dress was faulty and I had an unexpected emergency that prevented me from following up AND the dress had never been worn. They offered me $20. The wedding is in 3 weeks. Scam
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February 2024 by Niki L
Dress came well packaged and shipped quickly. Very happy.
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February 2024 by Marla Brown
Quick and fast shipping. Item as described and great quality at a great price
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February 2024 by Lisa Mullett
Found a gorgeous Kay Unger dress for a fraction of the price anywhere else online offered
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February 2024 by Dani Armstrong
ABSOLUTELY NOT. A 7 day return window? The bride couldn't even approve my dress in 14. Absolutely ridiculous policy and now I am stuck with 4 dresses. Two that do not fit, and two that were the wrong color for the bride. I emailed SO KINDLY asking for an exception as my 7 days had JUST passed. But store credit only was offered. I even agreed to pay a 30% restocking fee to authorize the return. 30% and they still want to keep my money. I buy DOZENS of dresses a year for stage and was excited to find The Dress Outlet as a hub to find stage pieces. I mean one of their dresses has MILLIONS of views of me wearing it on YouTube. I will be removing the credit to their store immediately of course. 7 days... Do better.
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February 2024 by Barbara Lee
The outfit is beautiful. I can't wait to wear it to my Granddaughter'swedding.
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February 2024 by Christina Horvath
Beautiful! Fit is fantastic. Packaging was great, so was shipping. So much shine and sparkle and glam for a very competitive price.
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February 2024 by LM Dobbins
The Dress I ordered is just as pictured and it's true to size. It was packaged securely, arrived without wrinkles, and the carrier left it in a safe location.
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January 2024 by Susan Woodland
The 7 day return policy is completely unreasonable.I bought a dress to wear to a wedding and it did not fit at all.By the time I tried to return it was past 7 days.Oh and by the way they do not confirm that the return policy is 7 days in case you didn't look it up...when you placed the orderI will never buy from them again !!!!.
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January 2024 by Midwest Academy of Cosmetic Dentistry
Well. I bought two dresses and the sizing is way off. They run very small despite the sizing guide provided. You presume that’s what you go by when orderingUnfortunately, they run small and email this without resolve and without allowing an exchange or refund. I’m stuck with dresses I can’t wear. Will never order again from this shop due to not getting a resolve.
