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December 2023 by Guillaume cds
Not a great experience with Jeremy’s customer service.A whole section of the store is labeled discounted and when you arrived at the cashier you discover only certain items in the labeled section are actually discounted. I feel tricked and I don’t love the customer service.
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November 2023 by Kelly J.
If you can't find what you need for all your organizational needs then it doesn't exist. They have truly everything here you could need or want. Sure, it's not inexpensive, but the quality is excellent and durable. A lot of people don't realize the trick isn't getting organized, it's staying organized! I've worked with designers and professional organizers to learn lots of handy hacks and tricks. The Container Store is always their go to. Best time to go is before school starts, they have coupons and discounts you typically don't see at other times of the year. Be sure and check the marked down section in the back of the store, I found some really great produce storage for half off that is saving the life of my lettuce. Easy parking and helpful staff.
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October 2023 by Mykalah L.
Ordered 4 boxes of shoe boxes online for curbside pickup and I called a Uber to pick it up .. checked in / called and they brought it right out to the trunk & sent the Uber on its way to me. Being a stay at home mom this was perfect ask I'm redoing my sneaker wall currently . Thanks
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June 2023 by Corey Robichaud
Wow wow wow I can not say enough great things about the store. I recently purchased a home and was looking to renovate my garage and my bedroom. I had never really heard of this store before, and I decided to travel all the way to Los Angeles to go to this store because of their amazing options for closets shelving and more. As I entered the store, I was greeted by a customer service representative named Katrina. Right away, I was impressed by how friendly and knowledgeable she was. Being still a little leery, if I wanted to purchase items here. I let her know what I was looking for. She didn't try to upsell me in any way, yet she found exactly what I was looking for and gave me great details about how everything went together and why these particular items would work for me. I was able to take measurements in the store and figure out what would fit and what wouldn't fit. She gave me many separate options, and we even reviewed some things online. Ultimately, I decided to go home and not purchase anything that day, but I ended up coming back the next day and making a large purchase, and lo and behold, Katrina was there again. She again took the time to help me to find exactly what I was looking for and finalize my purchase. I am still working on installing everything in my garage and in my bedroom, but here are some photos of what I decided to purchase. I can't thank the staff enough for being so professional and courteous. I was very impressed by how neat the store was and how clean everything was. I was very impressed by the organizational skills and again by the sales representatives. I was very happy that I decided to travel all this way to buy these items and ultimately I was very happy with the purchase that I made. Furthermore, I am very excited to open my own business now out of my garage and have it look so professional and organized. I have never seen my place look so good thanks to the amazing products that I was able to purchase. I was also quite impressed with the quality of the products. I'm a professional carpenter and I thought everything was very durable and well made to last a long time. I am very happy with how everything pops together so easily. I could easily see that anybody would be able to purchase items here and install them on their own. I was very surprised that I had never even heard of this store since it seems to be such a great store. I was honestly thinking about just heading to Home Depot and trying to build some tough shelves on my own, but I'm glad that I made the stop here first. I think all and all I made the right decision by going here and I highly recommend this store to anybody that is looking for high-quality items on a budget. One last time, I wanted to give a shout out to Katrina for being an awesome sales representative and spending nearly an hour with me on two separate occasions to make sure that I had everything that I needed. I'm super stoked to continue to get my bedroom set up in my new house. Once again, thank you to the team and staff who were so knowledgeable and helpful with everything that I was looking for. I can't say enough times that I found everything that I was looking for in a timely and fashionable manner. I even loved that they were able to ship things to my home. I was able to make part of my purchase online if anything wasn't stocked in store. Thanks for all the hard work and dedication. Take care. I'll see you all soon if I decide to renovate any other rooms in my home. Peace love and light and all the blessings to you may all your dreams continue to come true.
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June 2023 by Rochelle Shvam
Beautiful inside and out, good parking too.
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April 2023 by lisa c.
The Container Store needs to stop selling , "Richard's Moth Repellent herbal sachets." It does just the opposite. Yesterday I looked in my closet in absolute HORROR to see a "live moths farm "on the sachet and a giant hole on my new cashmere-sweater, behind the sachet , where they are feeding. Small white winged moths crawling all over. It happened to another sweater and there's holes in all my wool clothes as they migrated to other sweaters in my closet. I'm complaining to this manufacturer asap. I'm writing to warn others , don't use this product!!!I I found other reviewers on Amazon who had the same horrible experience with it !!
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March 2023 by Martha E.
I remember this being a fun place to spend an adult afternoon. Now, I think it's somehow gotten a bit more... sterile? It's hard to explain but I didn't like the minimalist (possibly overpriced?) vibes.
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February 2023 by Margo R.
I wasted 12 min trying to call tonight from 6:34to 6:46 pm to book an Elfa appointment for next week ( because your mobile site was also down) and no one ever picked up! I got the voice recording which prompted me to press 3 for a sales rep. And it would ring about 15 times and simply send me back to the recording. Your store hours show this location closes at 7pm. What is going on? Clearly no one is manning the phones and taking care of customers. Absolutely unacceptable.
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January 2023 by Norma L.
My son and his two friends were asked to leave the store as they entered. They were not doing anything but walking in. I understand teenagers can be problematic but they were not. What they were though, was brown kids. They were being followed throughout the store. My son ended up buying random hand soap so they didn't think they were stealing. It was a humiliating experience for him. He's half white and half Latin and said "I know this wouldn't of happen if I was with dad." We're never going back!
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January 2023 by Olivia Gilbert
I recently traveled to LA to take on a rather large project for a client. It was a big undertaking around the holidays and it was hard to find some of the products I needed. I visited the container store right after Christmas needing a few more things to wrap up. Katrina helped me (while I was panicking!) and was very knowledgable about the organization and storage options that were in stock. She was able to help me find great swaps for some very specific containers that would still fit my clients needs. Thank you so much Katrina! I was even back on the east coast in time for new years with another happy client in the books. I will be back in without a doubt the next time work brings me here.Service: Room planning
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November 2022 by Robert S.
Carrie offered fantastic friendly customer service will be back to spend more thanks for taking care of your customers
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November 2022 by Lilly Hernandez
I used to shop here often but now it’s literally only for closets… if you have other container store needs this location is not it sadly… very disappointed
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September 2022 by Mary Anna M.
First off, they validate for parking. YES. Just for this I think it deserves at least three stars. We went in because of the big store wide sale sign... you get 15% off if you get one item and more if you buy more items... when we got to the register thing they said it only applies to certain items so the sign was super misleading. What a bummer. Minus a star. Anyway. We got the $30 jumbo bin anyway lol. I've wanted to go here since I've watched the Home Edit and we really did need something to organize the toddler's toys. First time going in store though. Service was good and the cashier made a good first impression so add two more stars for that. Quick check out on a Thursday night. Store seemed to have a good selection and was very neat too, as expected. Overall would go back.
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September 2022 by Robert C.
I am having two closets installed, spent almost $2k to have them installed and they are expecting me to have the trash hauled away? I had to pay an extra $247.00 to have them haul away their trash. Anytime I have work completed on at my house the installers always take their own trash with them. Be aware of the extra cost not disclosed when purchasing the installers. I would look around
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August 2022 by Elia Gutierrez
Great place for all your organizational needs. Lots & lots to choose for your pantry, kitchen, closet, etc. Staff is friendly, professional and very helpful. I'm sure I'll be back !!
