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March 2024 by Lara O.
I have had only great experiences here with the pet salon. First full grooming was with Ernie and second was with Nicole. I have a high anxiety senior dog who hates so many things (nail trims, his face being touched, brushing etc). Ernie and Nicole treated my special boy with so much sensitivity and care. They were also nice to me listening to my requests. My little boy was cut and groomed beautifully! All of the reception staff were also extremely polite and nice. Thank you for taking care of him. The store is completely awesome too.
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February 2024 by Misha R.
They are always so good with my puppy. Since he is a puppy, he can be a bit skiddish at times, but I love that they take the time to have him warm up to them so he is calm and more trusting. Would definitely recommend this place for grooming!!
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February 2024 by Tamy C.
Meant to leave this review last week bc WOW so helpful so kind so passionate about their job. Everyone here really works as a team and cares about your pets needs I trust them and I am so happy that they're in my neighborhood !
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January 2024 by shannon aganz
friendly staff and great selection of quality food. would love more specialty frozen raw diet options than the usual, if anything, but it's not a complaint.
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December 2023 by Linda Krejci
Amazing service and everyone was so kind to my dog! Definitely going back
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December 2023 by Jacob Stoner
Always a tail wagging good time for Emmett. Friendly staff, good selection
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October 2023 by Suraj Bhatia
Groomers are nice - don’t trust the front desk staff.We visited every month for almost two years and the last visit was a disaster.They mistakenly canceled our appointment instead of another customer’s and then fabricated a wild story to cover it up. When we showed up for our appointment the front desk told us someone (claiming to work for us) called to cancel our appointment. We spoke to the person who called (the other customer) and confirmed this wasn’t true.They still saw my pup and kept her locked in a cage for hours before her grooming. The grooming was bad and clearly rushed. My dog was visibly upset from the experience and depressed for days after.I will never come back.
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October 2023 by Joanna
I love this shop. All the staff is so friendly, every time I've been in. The zero delivery fee for the times I can't make it in and they way they give my pup a treat and had great advice on food. Super appreciate having them so close!
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July 2023 by Nero N.
They usually have well stocked shelves, and they're mostly helpful and pleasant. But, the other day I went in to buy a 30 dollar bag of dog food. The cashier/customer service guy asked for my phone number (per the rewards system, I have not seen any perks yet, I've been shopping there years). Anyway, I tell the guy my number and he asks "are you from San Francisco?" I said "yes, have you visited?" He flatly states "I'm not a fan" i tried to excuse his rudeness with a joke "oh, I'm sorry I brought it up". Really tacky, rude, and strange. I just want my dog food and maybe pleasant small talk. I'm unsure I'll be going back.*I was contacted by the store manager and I'll continue to be going back. I appreciated their call and concern
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June 2023 by Dirtzoo International
Tailwaggers is pretty good. They have the things that I buy and also the things I don't buy. My cat is the Liz Taylor of cats.She likes what she likes and she doesn't like what she doesn't like.The only problem I have with tailwaggers is all the clerks greet me happy with big smiles when I come in.That makes me feel uncomfortable in Los Angeles.Los Angeles is the Dark Nau of towns. Ask Charles Bukowski's Ghost. He hangs out downtown south. At the post office
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May 2023 by Scarol S.
I used to live not far from this place. I had an Staffy named Sophia that they refused to see when she was very young, because she was a "pit bull."
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April 2023 by Chris Fidalgo
Staff was friendly enough but likely treat older (than them) customers better or with more patience. Prices are an absolutely disgraceful crime and you’re paying $40 for something you can get at Petco or Amazon for literally $19.99 … but if spending tons more than you have to makes your kitty purr, then that’s a beautiful thing for you!
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April 2023 by Ana Gonzalez-Dorta
The staff is always nice and helpful. The selection of cat and dog food have is perfect for what I need. They are all smaller healthier brands! I also love the different fun cat towers they have as well as dog toys. Parking is also super easy so I’m in and out with what I need.
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March 2023 by Mandy C.
I absolutely love this place--both actually! The associates working at Tailwaggers are always very knowledgeable about dog health in my experience; every time I have come in looking for a product to help with a very specific issue my pup was having, they gave me a recommendation and explained to me why they recommend it in ways I could understand. They also ordered a probiotic I wanted that was out of stock and called me as soon as it came in, which was great customer service.Also, my dog just loves coming here! The vibe is friendly, cozy, and she knows there's going to be a treat for her too.Tailwashers does her nails, and I also commend the staff here for being great with nervous dogs. My girl is terrified of getting her nails trimmed and screams when anyone touches her paws--the staff here get her in and out with minimal screaming on her part, and I'm kind of convinced they're magicians for it.Dog lovers belong here!
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March 2023 by Louis Jones
Christian was very knowledgeable and helpful in picking out food for my new dachshund puppy. He gave great advice on lots of options so she has a well balanced diet. I'll definitely be back.
