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February 2024 by M C.
I always try to avoid this store at all cost. It always takes about an hour just to get any help. While I'm thankful our Latino community has a place to come to get assistance in español considering all branches aren't as bilingual. Please keep in mind this does nothing to speed up the process at all. It's actually worse.
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January 2024 by Madeleine Dile
Store is dirty and sales people were unhelpful.
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January 2024 by Salokhiddin Dzhonibekov
They say one thing and do another
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January 2024 by Claudia Flores
Better customer service skills needed.
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December 2023 by B Anderson
Good customer service!
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December 2023 by Hratch T.
worst company my cell phone #818 679-8543 name is hratch too many time call for exchane phone with insurance its a already month and half no respond from tmobile no respond from insurance totally they are uncare they saying will call you in 30minutes leave phone number no call back at all worst customer service
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November 2023 by Antonio Guillen
I was visiting from NorCal and I was skeptical about coming to this location due to a prior experience about 3 years ago. This was the only T mobile store near me so I had no other option.I decided to take my chances since I was going to buy a family member a new phone. As I walked in the store I was glad the AC was running cause the SoCal heat is no joke. I was browsing the store for a minute and then I was greeted by a friendly employee named Oscar. I was completely lost on what type of phone to get my family member but Oscar was well informative and knew his stuff. He went in depth with the specs of each phone and also kept in mind of my budget.Overall my experience at this store was a 5 star. Customer service was off the chart! Oscar’s customer services was immaculate. If you are hunting for a new phone/line you must request Oscar no matter what. He’ll make sure to streamline your purchase without any hiccups.
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November 2023 by Maryna Vasylchenko
Wow what a great store! I came in with huge bill issues. I was so upset when I walked in, but when I was greeted by Oscar I recognized a true professional. He ensured me that I was going to be taken care of and he delivered! My issues were resolved and I walked out with a brand new phone (I wasn’t even planning on purchasing) and a watch. I am leaving this review to shine some light on this location. Great atmosphere and knowledge staff. Thanks Oscar!
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November 2023 by Kimberly Fuentes
Thanks to the exceptional management of Oscar, our experience with T-Mobile has been nothing short of exceptional. Under Oscar's guidance, the team provides outstanding customer service, making every interaction a delight. The network coverage is impressive, ensuring seamless connectivity wherever we go. T-Mobile's plans are affordable and tailored to our needs, offering excellent value. With Oscar at the helm, T-Mobile stands out as a provider that not only delivers reliable mobile services but also values its customers' satisfaction. We highly recommend T-Mobile, thanks to the dedicated management of Oscar, making it our top choice for mobile services
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November 2023 by Lady “Luzali2008” C
I want to thank this team for helping my father open a line. Oscar took his time to explain to my father different phone plans and the difference between androids and apple devices. 100% recommended
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November 2023 by Jatzel Ponce
I want to thank Oscar so much for helping me. For having so much patience with me and answering all my questions. Satisfied with his awesome customer services ?
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November 2023 by Teresa Ramirez
Great customer service! Huge shoutout to the employees here… they are kind, patient, and professional. Just switched over my plan to T-Mobile.
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November 2023 by Devon Bethune
This T-mobile has been so good. Such an amazing experience everytime I come in they have the best customer service and they are super knowledgeable.
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November 2023 by Carlos E Razo
I had a great experience at this store. The store manager, Oscar, was extremely helpful in choosing the right phone and the accessories for it
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October 2023 by Antonio G.
I was visiting from NorCal and I was skeptical about coming to this location due to a prior experience about 3 years ago. This was the only T mobile store near me so I had no other option. I decided to take my chances since I was going to buy a family member a new phone. As I walked in the store I was glad the AC was running cause the SoCal heat is no joke. I was browsing the store for a minute and then I was greeted by a friendly employee named Oscar. I was completely lost on what type of phone to get my family member but Oscar was well informative and knew his stuff. He went in depth with the specs of each phone and also kept in mind of my budget. Overall my experience at this store was a 5 star. Customer service was off the chart! Oscar's customer services was immaculate. If you are hunting for a new phone/line you must request Oscar no matter what. He'll make sure to streamline your purchase without any hiccups.
