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August 2023 by Maurizio Santovito
We rented a VAN for 9 people trip around California and Nevada. We used it 12 days. It was clean and functioning without a single problem. The customer service is super. Highly recommended.
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July 2023 by Sonja N.
We had a terrible experience with Alex. We understand that we should have read the small print. But we don't work in this industry and didn't realize that by returning the van less than 2 hours over a 24 hour period we would be charged a whole additional day of $280 dollars. normally when I rent a vehicle, I'm told by the staff verbally when to have it back by. Just like at a hotel, they tell you when check out is. The kicker here that made me feel so ripped off, is this company takes you to the airport for your flight when you bring the van back. So instead of Alex letting me know I had a 1pm cutoff, he instead told me to email him my flight plans and when I plan to bring the vehicle back. So I do that and tell him I will be there by 130 because our flight leaves at 4 and he proceeds to email me back saying that sounds great and to enjoy my vacation. Wouldn't you think common courtesy would be to let me know I would be 30 min past and I would be charged $280 for that half an hour?! He knew it and instead told me to enjoy my vacation. Lack of human decency at its finest. And to think I thought he was a good guy on day one. He even was sweet to NY mom who beat cancer and was taking her kids on this trip to celebrate her retirement and new lease on life. And he knew all of this and still chose to not give us a heads up of what that 30 min would cost us. All this company cares about is greed. His manager called us the next day to see what had happened and when we explained it, instead of giving us a reimbursement, had the nerve to offer us a deal if we ever come back to california and decide to use them again. Are you kidding me?! I will never use this company again. They don't give a crap about the families using their service. They just see a way to sneak in an extra charge and they sweet talk their way right into the extra money. So disappointing.
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February 2023 by Erik D.
Absolutely the worst customer service I have ever experienced from a rental company. Spend a little more and go with a reputable company
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December 2022 by Ronnie Alternado
A very good rental van company with helpful and very friendly staffs the van was clean and smells good unlike other companies I've rented multiple times that smells like tobacco etc. highly recommended ask for Mr. Cruz
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November 2022 by Last Name First T.
This is my first time renting a van that has 12 people capacity. The van is compact enough to fit in all the parking lot and all the drive-through's that I have gone. There is plenty of space for luggage. The price was fair and return and checking out process was seamless. Would definitely recommend this place and I will rent if I travel with large number of people. Customer service was great and friendly as well.
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September 2022 by 李宁
This is a terrible car rental company, cheating customers, and charge money without customer agreement,and also there is fraud on the contract paperwork. I will not rental this company car anymore forever.
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August 2022 by Steve L.
This is a great place. Service is on point. All the vehicles are brand new and in great shape. I use their vans regularly. Highly recommend.
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August 2022 by JOE
Your service was wonderful and quite convenient for our visit to California. Every question was answered and every detail concerning transportation taken care of. I would recommend you to friends.Thank YouJoe
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June 2022 by Viridiana Vazquez
We went on vacation to California my family and me a total of 14 people and we could not find a van to rent but I went here and they were amazing so sweet and friendly 100% recommended when we go on vacation again I’m renting from them again thank you for your service and they even gave me a ride back to the airport for free THANKS!!!
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December 2021 by shonia williams
Happy I found them online their rates are cheaper and the deposit is very cheap compared to other rental companies . I even extended my rental for an extra day with no hassle just one phone call to them. From now on I will be going to them when I need a Van
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October 2021 by hector Lizardo
I reserved a free mileage auto to be picket in LAX on Friday 3:00 PM , to travel a city nearby. The only auto they got, was an old KIA, totally scratched, wear front tires and airbag light on in the dashboard and only 750 miles included in the price. I never felt so humiliated to have a rental in a critical day with short time to travel. Nobody should rent any stuff with this company.
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October 2021 by Jose Hernandez
Excellent customer service will definitely be using them again when in Los angels
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September 2021 by Shannon McConnell
The van was awesome!! Staff was very kind too. We rented the van for our bands California tour dates!
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August 2021 by Ivan Avila
Second time renting a van from them, Very professional staff and great customer service. Would not look anywhere else for a third time. Highly recommend state van rental.
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August 2021 by M J.
I ABSOLUTELY do not recommend this rental car company. Our van door quit working properly on day 2, we contacted the company, there only suggestion was to take it to a mechanic. We were on a 10 day vacation that had been planned for months. They would not swap the van out . We secured the door and completed our trip. Two weeks after we were hit with a $850.00 bill for the door. We weren't in a collision just opened and closed the door. They rented out a van that was previously damaged and we now our stuck with their expense. DO NOT RENT FROM THIS COMPANY!!!
