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July 2024 by Bethany McWhirter
Someone give Roman a raise! My first time in this store, I had a small print order but he took a long time helping me get it right and personally made sure it came out exactly how I wanted it. Great experience here
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July 2024 by Vlad Pak
Quick and easy service, product I wanted was not available in store but was available for pick up in 24 hours.
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June 2024 by Joy Cloyd
6/15/24- I ended up leaving the printing service area because the staff was inattentive and rude. There were several people behind the desk and no one except, one guy was able to print. No one of them waited to be there, though I did have one female worker acknowledge my wait- the men were unpleasant. I will actively avoid this place. Even the manager seemed disassociated and unhelpful. I honestly left, thinking everyone was sleepy and tired- maybe hungry? Either way , bad customer service is a no-return for me.
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June 2024 by Jenna Schneider
I went in the other day, and Ric was fantastic. He was super knowledge and friendly, helping me pick out a printer that was best for my needs!
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May 2024 by Silvia Juarez
I was very bad today, Monday afternoon, I asked for help to print some documents and they said they didn't know and they didn't help me, they closed the store before the hours they have registered and they kicked me out???
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April 2024 by Ashley Hare
One of the employees was very rude with me trying to figure out how to operate the copy machine since I have only used it once before... Definitely could have been nicer since it is technically customer service!!!
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February 2024 by Kimberly H
First time to this location, came in for the TSA pre check, small parking lot but had no problem finding parking. Day time didn’t feel unsafe. Friendly helpful staff inside. I was helped quickly, made my experience a good one. Would highly recommend and would return. Clean store and actually much larger inside than it looks.
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January 2024 by Harry Randolph
Saved me yesterday.
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January 2024 by Michael Chen
My dmv forms printed horizontally (and I just know those snotty, snarky dmv employees won’t accept them) so I suggest to not print it yourself if you’re printing dmv forms ask the front desk to help you first or else if you’re unlucky you’ll get an employee who will charge you again to get it to print vertically. Also there is no option to switch between vertical or horizontal format, they give you a preview of what the printed copy will look like but it still comes out horizontal lol
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November 2023 by Yunah Hahn
I used to come here all the time. It used to be my favorite. Now the services are terrible. Unfriendly, curt and slow. Don’t know who to complain to since the manager is also rude. Came in twice in a week and both times, very unhappy with the lack of service. I guess I have to drive all the way to Mid Wilshire for a competent and cordial customer service.
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November 2023 by Elizabeth Fenner
100% recycled copy paper, and the exact data transfer cord I needed. Plus, super helpful and knowledgeable staff member. Win, win, win.
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October 2023 by Randi K.
This Staples location has been around for many years. In the past I have bought computers and other supplies there. So I was a good customer. There also seems to be a constant turn over of staff and management. I went into the store twice this past week and had a bad experience each time with the same people. I had bought a few sweaters from Banana Republic. Banana Republic has an agreement with Staples that customers can return items to Staples. The idea is to make the returns efficient and easy for BR customers. Staples will scan the items and give us back instant credit. There is an area in this store for customers to return items from Amazon and now BR. The employees who work in that section are not interested in helping process the returns. It is not a priority to them. That section is dedicated to some other function. Each time I went to that section of the store, the section manager literally ignored me when I asked for help. He literally turned his head and would not look at me. Other employees told me they were busy with other customers who obviously were going to take a long time. The other employees also turned their heads away from me and ignored me as well. This was done in a blatant manner and was very offensive. I can understand if someone is waiting on someone else. But they could have at least acknowledged me and have said something like "we will get someone over to help you." Instead, they ignored me even though they were aware I was waiting and no one was there to process returns. I needed to process a small return which literally took less than 2 minutes. Yet I had to wait 15 minutes for someone to acknowledge me and to come over and help. And, they only reason I got help is because I asserted myself and let it be known that I wanted help. Otherwise I would have probably been left waiting there for a longer period while the employees continued to ignore me. Even more outrageous is that the two employees with whom I did speak to directly, told me that the only people who knew how to process the returns were the people who worked in that section. They alleged that no one else could help me. That was clearly false since someone was eventually called over to help. Overall the employees were rude and acted as though I was bothering them. It is rude to look directly at someone, then to deliberately turn your head and ignore that person. That is really bad customer service. I have been to other stores which have arrangements with entities such Amazon and BR to allow customers to make returns at their location. The other stores have a staff person working in the return section. So returns go smoothly in the other stores. The other stores make it easy for Amazon and BR customers to make returns. This Staples location makes it difficult. One wonders why they have an agreement with BR and Amazon if they do not have the staff or the interest in processing the returns.
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October 2023 by Jose Rojas
I needed a printer cartridge for my MC all in one the cartridge cost over $95.00But wile in the store I needed to reload my bladder they deny the restroom saying it’s out of order. Well I guess I go to Office Depot. They are something else here.!!
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September 2023 by Diana Walsh
Staples has become my go-to destination for all things related to organization and productivity. Their extensive selection of organizational tools, such as filing cabinets, desk organizers, and planners, has transformed my workspace into an efficient and clutter-free environment. The quality of their products is outstanding, and the prices are reasonable. Whether you're a student, a professional, or a busy parent, Staples has everything you need to stay organized and on top of your game.
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September 2023 by J K.
Horrible service. Was not acknowledged in a timely manner, after doing a print job on apparently the wrong paper type, the employee lied to her supervisor, gaslit me and made up a story to cover her a$$. Low vibes. No thank you.
