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October 2023 by Randi K.
This Staples location has been around for many years. In the past I have bought computers and other supplies there. So I was a good customer.There also seems to be a constant turn over of staff and management.I went into the store twice this past week and had a bad experience each time with the same people. I had bought a few sweaters from Banana Republic. Banana Republic has an agreement with Staples that customers can return items to Staples. The idea is to make the returns efficient and easy for BR customers. Staples will scan the items and give us back instant credit.There is an area in this store for customers to return items from Amazon and now BR. The employees who work in that section are not interested in helping process the returns. It is not a priority to them. That section is dedicated to some other function. Each time I went to that section of the store, the section manager literally ignored me when I asked for help. He literally turned his head and would not look at me. Other employees told me they were busy with other customers who obviously were going to take a long time. The other employees also turned their heads away from me and ignored me as well. This was done in a blatant manner and was very offensive.I can understand if someone is waiting on someone else. But they could have at least acknowledged me and have said something like "we will get someone over to help you." Instead, they ignored me even though they were aware I was waiting and no one was there to process returns.I needed to process a small return which literally took less than 2 minutes. Yet I had to wait 15 minutes for someone to acknowledge me and to come over and help. And, they only reason I got help is because I asserted myself and let it be known that I wanted help. Otherwise I would have probably been left waiting there for a longer period while the employees continued to ignore me.Even more outrageous is that the two employees with whom I did speak to directly, told me that the only people who knew how to process the returns were the people who worked in that section. They alleged that no one else could help me. That was clearly false since someone was eventually called over to help.Overall the employees were rude and acted as though I was bothering them. It is rude to look directly at someone, then to deliberately turn your head and ignore that person. That is really bad customer service.I have been to other stores which have arrangements with entities such Amazon and BR to allow customers to make returns at their location. The other stores have a staff person working in the return section. So returns go smoothly in the other stores. The other stores make it easy for Amazon and BR customers to make returns. This Staples location makes it difficult. One wonders why they have an agreement with BR and Amazon if they do not have the staff or the interest in processing the returns.
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September 2023 by Bkn N.
Some trash female employee was working the register at night and making derogatory comments about customers as they walked in. Guess this place must be desperate for help.
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September 2023 by Diana W.
Staples is more than just an office supply store; it's a one-stop-shop for all my business needs. Their wide array of services, including printing, copying, and shipping, have saved me countless trips to different locations. The staff is knowledgeable and efficient, ensuring that my projects are completed accurately and on time. Staples' commitment to supporting local communities through their community involvement programs is also admirable. I highly recommend Staples for anyone looking for a reliable and comprehensive business resource.
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September 2023 by J K.
Horrible service. Was not acknowledged in a timely manner, after doing a print job on apparently the wrong paper type, the employee lied to her supervisor, gaslit me and made up a story to cover her a$$. Low vibes. No thank you.
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August 2023 by Katrina Rosario J.
Came here for TSA Precheck application-- their setup for the waiting line is NOT VISIBLE enough. Confusing waiting line. You still have to wait despite the appointment system. Manager was not attentive to our needs. The TSA coordinator was helpful and supportive but the Staples SECURITY AND MANAGER were DISRESPECTFUL. SERIOUSLY ONLY COME HERE IF NECESSARY. You are better off at other locations. I wish staples would be smarter enough to do something about this location.
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August 2023 by Ernanda B.
Eva was wonderful you go girl she is so knowledagble and didn't waste my time! Yeah Eva
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August 2023 by Kimberly E.
We had a very awful and disrespectful encounter with Eugene from the printing and marketing department today. My boyfriend has consistently brought business to Staples and utilized them for many huge printing jobs. All we wanted to do was check on the status of our order, to which Eugene practically refused to assist us and rudely responded that we needed to wait since he was assisting another patron. As we waited, we observed Eugene assist other patron that arrived after us and then walked away from us and refused to assist when we inquired about our order. Very unprofessional on Eugene's behalf and blatantly rude. It is very unfortunate to have this kind of experience when you are paying too dollar for these services. I am very disappointed, especially since we constantly visit this specific location, and now Eugene has left such a horrible impression that we are just questioning the quality of customer service and the integrity of their establishment since Staples allows this behavior.
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July 2023 by Asra K.
I would say this place is great. It's a Hidden gem dtla south side. They have a parking lot easy in and easy out. You can do your Amazon returns and UPS they have a good amount of supplies no frills I think this is a great spot for students workers employees etc. The workers are very pleasant and helpful.
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May 2023 by Carlos Azucena
I DON'T RECOMMEND COMING INTO THIS UPS STORE, TOO LONG OF A WAIT FOR SHIPPING SOMETHING EVEN SO SIMPLE AS A GARAGE REMOTE CONTROL.
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April 2023 by brenda r.
I rarely leave any reviews but big shoot out to cashier Brandon with great customer service and very helpful we need more people like him
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February 2023 by Alexandra S.
Roman in the print shop is literally one of the best people I know! He was able to get time-sensitive posters done for me even earlier than I expected & answered all of my questions (no matter how many I had!) He was patient and truly made my Staples experience easy.
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February 2023 by G. G.
Kids up there working and playing on the phone! Friday night they picked up the phone and hung up. I called back they then picked it up and just placed me on hold. I called from my other phone with the unfamiliar area code...those little heffers answered the phone...WHILE MY OTHER PHONE WAS STILL ON HOLD!
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January 2023 by Jimmy Turcios
I Bought Folders and their a Good Quality and look Good 2 folders for less than $20
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December 2022 by Maria F Fernandez
A very nice gentleman helped me when I was buying 10 rolls of bubble wrap! He even helped me to my car!
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October 2022 by Joya Branscomb-Harrell
... good customer service well stocked, 8 pm closing hour and UPS counter, will be my go to location in the future