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February 2024 by Ann Kono
Incredible attention to detail and excellent communication.Highly recommend SOS for all automotive body work!
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January 2024 by Amir Mossanen
Who would have thought it was possible to have a great experience at a body shop? Not me, but the wonderful people at SOS proved me wrong. They did what they said they would do, when they said they would do it and kept me informed all throughout. Outstanding
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January 2024 by Doğaç Ağırtıcı
Best PDR in town
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January 2024 by Alisa F. Stewart
I took my 2012 Kia Sorento here when the rubber seal started to detach from the door, making it hard to open and close. SOS replaced the seal quickly at a great price.
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November 2023 by Jane Park
I had an exceptional experience with SOS! David and the team went above and beyond, providing a thorough and transparent estimate. They bent over backwards to explain every detail, ensuring I felt confident in their expertise. If the need arises, I would unquestionably choose to work with them. Outstanding service, thank you!
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November 2023 by Britney S.
Amazing service! David helped us and explained their process very well. Our car came back as good as new
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November 2023 by Prepaid Cusomer
The whole crew at SOS. are outstanding! Exceptional work and extremely kind folks. If you want your car fixed right I highly recommend SOS.Services: Painting
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October 2023 by Kelcy C.
We cannot recommend SOS Autocraft enough. We were in an auto accident (no fault) and went through the insurance of the person who hit us. We went to multiple auto shops on the insurance company's list of network providers, but no one would work with us once they saw which insurance company we were working with (parent company: Kemper).Thankfully, one of the body shop owners recommended his friend David at SOS Autocraft, and they saved the day! It can be such a lengthy process dealing with insurance - and a huge headache, but David, Sue, and the rest of the SOS Autocraft team made our experience as pleasant as it could be! It took two months from start to finish, and we were so grateful to have David communicating with insurance on our behalf to make sure the parts received were up to par with what they recommended. He's incredibly knowledgeable and helped us navigate the tedious insurance process with grace and kindness.Not to mention when we received our car back, it looked better than new! They did an incredible job with the repairs and detailed it beautifully!! We also had our baby five weeks early and they made sure we got our car back before she came home from the hospital so we could bring her home in our family car - and they even gave us a gift basket with our daughter's favorite blankets and baby goodies! :) Such a wonderful touch that you just don't see very often these days. We will definitely be back if we ever need another repair and recommend them to everyone (especially if you're in our boat and dealing with pesky insurance companies!)
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October 2023 by Carmen S.
The person who did my intake/rough estimate was great. The rest of the staff, including the owner were an extreme displeasure to work with. They had my car for an exorbitant amount of time (about 2 months) and I was very patient as I know dealing with insurance is a delicate dance. My insurance was on top of their game, but SOS was very lackadaisical in finishing up the process on their end which resulted in delays. They say they give timely updates on your vehicle's status, what they mean is THEY ONLY CALL ON WEDNESDAYS WITH UPDATES and when you call for updates outside of that day, the person who has the info is never around. To add insult to injury, when I went to pick up my car, the heavyset foreign lady was very abrasive and the owner, a man of small stature and salt and pepper hair, got a little too close for comfort when completing my transaction. They were both a bit threatening and overly aggressive. They started out apologizing for the delays on their part and then just got weird. I just wanted to get my car and get on with my day. They detailed the car very nicely though, so there's that. Try caliber collision or something if you have the option.
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September 2023 by Allison M.
I always take my car to SOS auto craft! I hate to say it, but I've been there 3 times with the same vehicle. The last time, a homeless man destroyed the inside of our vehicle and SOS made it look brand new. The reason why I keep coming back to this shop is because of the incredible job with repairs and car detailing. They are lovely!! I was so impressed. They know how to work with insurance companies and you come out on top!! Thank you Sos Auto Craft. Happy customer again!! Hope not to see you again but if I do...your my shop! Love your work and staff. Truly the best shop!!
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September 2023 by Brandon Soun
Shout out to the team at SOS! After a bad door dent on a sharp body line, I went to multiple body shops in West LA and all of them were trying to get me to replace and repaint the whole door + rear quarter panel, which was estimated to cost several thousand dollars and the extent of those repairs were not needed at all. On top of that, none of them treated me kindly and brushed off my concerns about my car.I continued researching online for other body shops around me and I came across SOS that specializes in Paintless Dent Repair. I decided to take my car there for a quote and met with the owner, David. David was super nice and helped explain each step of PDR and see if it would be the best option for me. He said that it would be a 65% improvement with PDR given the nature of the dents on the body line, but the repair estimate was much better than the other shops, so I set up an appointment with them for the following week.Communication following up to the day of the repair was excellent. I dropped off my car in the morning of my appointment and Marketa took great care of me and my car. She told me that it should be ready by the end of the day at the latest, which was amazing. I was able to pick up my car around 2:30pm later that day and I was so impressed with their work. They told me that there would only be a 65% improvement with the damage, but it was honestly close to 90%. I couldn’t even tell that there was anything there, plus they were able to polish the paint in that area! No need to replace the door or repaint anything (again, each case may vary.) I was so happy with the outcome.Thank you so much to Marketa, David, Tony, Sam, and the rest of the team at SOS. Y’all treated me so well and I had such a good, honest, and professional experience here. To anyone reading this review, please support this small business! I can’t recommend them enough.Service: Body & Trim
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September 2023 by Tolga Koyak
Look no further. SOS Autocraft is the best body shop I ever been in Los Angeles. Great service all around(communication, repair etc )They worked with my insurance to get my vehicle back to original condition with using the original manufacturer parts. In addition to this, the repair and and the paint job is just amazing. They were able to match the paint so well, it is identical to the factory paint. Nothing like other body shops with orange peel paint. SOS Autocraft knows what they are doing and provide an excellent service. I highly recommend them in case you need an auto body repair. ⭐️⭐️⭐️⭐️⭐️
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August 2023 by Sam B.
Took my car in for a quote for something really simple. Just for painting a bumper. But for whatever reason he was trying to talk me into using insurance as well
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July 2023 by Emi E.
If you've been in an accident and care about your car being repaired properly, SOS is by far the best place to take your vehicle. This is NOT the shop to use if you want your car "fixed" quickly, and you will likely have to go to bat with insurance to get them to approve the repairs. Be prepared for a longer process, but the result is quality work that you will have a hard time finding anywhere else. The entire staff is extremely knowledgeable about your rights in an accident, especially when you're not at fault. David, Marketa, and Sue have guided me through two accidents where insurance companies have tried to deny their way out of performing the repairs my car required to return it to pre-accident condition. Dealing with insurance is a very unpleasant process, but they handled much of the communication and gave me all the information I needed about my rights when I had to communicate with them. If you're in the unfortunate position to need a body shop after an accident and prioritize quality and integrity, I highly recommend SOS.
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July 2023 by monica singh
Very professional and very knowledgeable. David is smart and has detailed knowledge about cars. I am glad I found a great auto shop close to home.
