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November 2024 by Andres Martinez
Don’t rent here. The apartments are fine and decently priced, but that is all it has going for it. The courtyard is infested with rats see picture. My vehicle was damaged in the parking lot and when customer relations finally got back to me they would not provide the camera footage and I quote stated “we cannot guarantee the safety of our residence or their property”. My mail box had been broken into three times, I can’t have any packages sent there or they get stolen. I can’t even count how many times I tried getting them, every time they are stolen. Also sent customer relations an email about this and nothing. They allow residents to let their dogs urinate in the court yard and it constantly smells like pee. Customer relations is amazing during the rental process, but once you’re in they take forever to reply and never answer the phone.
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November 2024 by Ebrima Jobe
shout out to ricardo. came thru in the clutch
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October 2024 by Dj T
Haven't quite lived here yet long enough to give much details about my experience. Although I did tour the building with the help of Bruce. He was very helpful.
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October 2024 by Odessa Miller
We went to see the apartments this weekend and Ricardo Rivera helped us navigate the buildings and see the property. He is friendly, dedicated and takes pride in the apartments. He gave us a beautiful tour. Thanks, Ricardo!
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October 2024 by Ricardo Alcaraz
Shout out to the maintenance team Ricardo Rivera and Ricardo Alcaraz.
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October 2024 by Jaime Andrews
Living at Essex/Santee Court has been extremely disappointing. The management is unresponsive and impossible to reach, especially regarding serious issues like safety concerns and unexplained charges added to rent. I've called the management office—the only phone number available to residents—leaving messages for the past two months and have NEVER been able to get anyone on the phone. Instead of addressing these matters directly, they push everything onto the maintenance team. It's clear the management doesn’t prioritize residents' well-being, and the lack of communication is beyond frustrating. I can't recommend this place to anyone looking for a reliable, well-managed living situation.
Funny how they have time to reply to all the negative Google reviews, while pressuring maintenance to request positive ones.
Make no mistake - at the executive level are choosing to understaff their management team because of greed.
Edited to reply to managements reply, just so yall know they absolutely did not respond to us within 24 hours lmao
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October 2024 by Cheshy Cheshy
Carina was super helpful getting a months long issue solved for me today. I truly appreciate it!
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October 2024 by Alexis Monroe
The communication here sucks. I wish you luck if you try. They barely answer the phones. They misquote prices on units. They don't communicate with each other, nor do they listen to understand when you are explaining your needs. I am sure my application was discriminated against due to me being apart of a non section 8 housing program. I was originally accepted without my third party then on my verification day was called and told they revoked my acceptance due to them not listening to me when I thoroughly expressed on multiple recorded phone calls that I have a third party payer. I was given the runaround for three weeks past the date I was to move in. I was misquoted when I was accepted and revoked again the second time and was being told I did not submit all of the proper paperwork even though I had it sent four separate occasions. I was willing to work through everything because I fell for all the amenities and everything the unit came with. Fast-forward to the third week, my third party had the check ready to go and we were ready to sign. I didn't even mind that I had to call the leasing office like a psycho ex, I just wanted my apartment. Well, when I finally get someone on the phone... not only is the check amount insufficient because they upped the deposit amount, but now I have to pay $100 more for rent due to having to wait to get the new amount for the rent. I felt so hurt because I have been trying to work this situation out for weeks. My best advice for anyone trying to move here... DON'T! Save yourself the headache because from what I hear when it comes to communication, I am not the only one with this problem. On the brightside, I guess it's better that it happened now then after me signing the lease and when time for renewal not being able to get in contact with anyone.
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October 2024 by Brennan velilla
Carina and Melissa were a great help today at the office. Thank you so much. It is wonderful to having you both on site.
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October 2024 by Biridiana Castillo
Been living here for a few weeks and couldn't be happier.
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October 2024 by Natosha Jordan
i just moved in a week ago and Ricardo has been so helpful with my apartment and helping me navigate the facilities (:
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October 2024 by Onyx Starlight (Rhia)
The Ricardos maintenance guys are quick to respond to my half a dozen request. They go above & beyond! I feel like I have my own personal handymen at my beg and call. Essex needs to give these guys a raise, holiday bonuses, paid vacation & gift certificates for a spa day.
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September 2024 by A G
I'm liking my studio. Had a maintenance emergency recently and Ricardo Rivera resolved it quickly and kindly.
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September 2024 by Trainer Mike
Carina did a wonderful job with my lease. Thank you very much for your hard work.
M.
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September 2024 by Pil L
Ariya is an absolute delight to work with. She is incredibly nice and always attentive to answering my questions. Highly recommend her.
