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September 2023 by Sam
I bought a wallet a few months ago and it's already peeling so I sent it in for repair due to it 2-Year warranty and after weeks of waiting they refuse to repair or replace the wallet, stating that it's wear and tear. It's not wear and tear it's simply a very poor quality wallet. For the money I spent I at least would like to it last me a few years without this issue. I've had wallets from ROSS last me years without any issues. So if question the quality of all the items on the store.Update: After calling corporate I was able to receive a replacement and the replacement is already peeling 3 weeks later! (Shown on 3rd pic)I’m so done with YSL.
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January 2023 by Kurtis
cool shop not for me
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December 2022 by Jose Ayala
DO NOT WASTE YOUR TIME!!!! GO TO Rodeo Drive. I am a frequent YSL customer. I was in Los Angeles visiting and went to the Beverly Center for some quick shopping.I visited the location on Wednesday evening. I walked in, I was not greeted, no one came up and introduced themselves. They had the bag i was looking for. I walked up to the lady working there, and she continued talking to the other employee as I stood there.I finally asked if I could see the bag and try it on. She responded with the price of the bag and asked if I was sure. I said yea and she rolled her eyes.At that moment I put the bag down and just walked out. Insane way to treat people when you work for commission. Gross. No class. Good luck to this location.
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October 2022 by Elham Mahdavi
Great service!
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February 2022 by Savannah Lee
Beautiful store really fast welcoming service sale's lady was friendly bright pretty well mannered her name is Arleen visited 1-29-2022
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December 2021 by emily morales
Natalie was amazing from the very beginning! I will be coming here only from now on because of her
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November 2021 by Jovista Lika
I had an amazing experience at this Saint Laurent store. Store associate Natalie went above and beyond and was extremely patient with us. Highly recommend!!
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October 2021 by Ellysa T.
Had an amazing experience with Michael who has been attentive with my order. Overall a great location if you want a very welcoming presence. The staffs are super friendly and again, Michael was really kind holding a product for me. He made the whole process super easy and was really polite throughout our interaction! Definitely coming back.
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July 2021 by Vi Diep
Unprofessional. The girl who helped us was not very helpful, she seem like she didn’t even want to help us. We should’ve spoke to the manager but we did not want to cause a scene. I came in expecting to purchase a purse unfortunately, I was so unhappy about it that I wanted to leave. In addition, my friend asked for a bottle of water and the employee said no due to covid but I turned around and I saw two girls being served water lol. My friend made the purchase and we left quickly. This was the worst experience I’ve encountered at YSL. I know they train their employees well and this was not acceptable.
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May 2021 by Diana J.
Edit: accidentally posted for the wrong location! Cannot express how pleasant my visit was. I walked with my mother roughly about a week ago looking for a pouch that is completely back ordered but that I "need" for a wedding that I will be attending very soon. We were greeted by a gentleman at the door and then assisted by Troy Greene and he was completely committed to assisting us and some! He brought the pouch that I was looking for plus many more options for me to try and check myself out with! I wanted to take the time to write this review because we walked in completely underdressed, I had just had a surgical procedure across the store from the store & was wearing very comfortable clothes nothing flashy nor memorable yet the treatment we received was stellar. If I could rate Troy's sales/customer experience 100 stars I definitely would. But not just Troy every employee at the location made us feel welcomed and not at all out of place. Thank you very much for not judging a book by its cover! You are doing a fantastic job keep up the energy and the inclusivity!
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March 2021 by R O
This review is for Miguel. He helped me find the perfect purse with all the pockets/compartments I ever dreamed of. I describe to him what style (simple & elegant); what I carry and how I organize my items. He took out a few possible items, and voila!Miguel didn't just grab any random item I may dislike but being a good listener. He then offer us champagne and water. Very nice guy!We will be returning!
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June 2020 by alisa g.
I had so much fun shopping with Antonio today! Initially I came in to see which new bags they had in, but I decided on a fabulous pair of heels for summer instead. Antonio was so knowledgeable about every product I looked at and made the entire experience personalized. Very refreshing after everyone was inside due to Covid and the only option for shopping was online. Anyway, 5 stars and I highly recommend shopping with Antonio!
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March 2020 by Ryan Peters
Took my girlfriend here she was happy
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March 2020 by Carmen R.
Love this store!! All the staff there are very friendly and helpful. Thank you NATALIE for being so patient & helping me find the perfect purse can't wait to go back!
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December 2019 by Clara SAlonzo
Excellent customer service by Arlene
