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September 2023 by Antonio Wright
Jose was extremely knowledgeable as he provided so much help and had the answers to all my questions. I loved the show room and the accessibility to see everything on display. By far the best tile and stone show room I’ve ever been to.
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February 2023 by Dolores R.
i walked into Rock Mill tile & Stone to kill time while waiting to meet a friend. Chatting with one of the salespeople, I mentioned I'd been waiting on an order I'd paid for at CV Tile in Monrovia and they weren't returning calls or emails. He mentions the woman at the front desk (Samantha) used to work there and he thinks they declared bankrupcy. I go to the front desk, she confirms that to be true. Then she helps me figure what tile pieces I need as they clearly won't be coming from CV. I tell her I'll go home and count how many pieces I need. I email her the number of pieces I need, she sends me an email invoice, and 2 weeks later I have the special order tile I need for my kitchen counter. She also reaches out to tell me that one of the corner cap pieces is no longer made by the manufacturer, so she found a vendor who could do a special production of the one missing piece. I first heard about Rock Mill through a friend whose family has a home design & remodeling business. I bought tile for my bathroom floor there years ago, and everyone who visits my home compliments it. Call it kismet or coincidence, I walked into Rock Mill Tile & Stone and ran into Samantha at the right time, got exactly what I needed, and soon I'll have kitchen counters again.
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December 2022 by Melissa R.
Buyer Beware. We visited their stylish showroom in August and selected a tile that the sales manager quoted as $100 per sheet. The next day when we called to confirm the purchase she advised the price was now $200. We negotiated and ended up paying $150. After paying up-front many thousands of dollars we are still waiting on our tiles and every time we contact this company we are told it will be another 12 weeks due to 'issues with shipping'. Today out of the blue they contacted us and advised the price had increased (over the six months we've been waiting!) and we now owe them a further amount. While their showroom is lovely I would be very wary of doing business with this company.
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December 2022 by n k.
I'm writing this positive review based solely on my interaction with one great employee, Samantha. I walked in a couple of weeks ago, only looking for inspiration and ideas for a new project; I swore I'd never purchase anything from Rockmill again as I had previously had an an incredibly negative - and costly - interaction with a salesman and the owner a few years ago. Samantha is very helpful, and even more importantly, knowledgable. I feel like had I dealt with her in my previous transaction, I would not have had the problems that I did. A company is more than just its pretty products. Customer service, knowledge and expertise with the products weigh in as importantly in my opinion. I think with Samantha you will get the best of both worlds though I wouldn't vouch for anyone else there! I give 4 stars as I just cannot forgive the past experience I had. If it weren't for that, Samantha would have garnered Rockmill a 5 star
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October 2022 by Kymmeez11
This company has the most unique and incredible pieces and the PEOPLE that work there are exceptional! They are quick to help and incredibly knowledgeable! You can also view many of their products online!!
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October 2022 by Kym Williams
This company has the most unique and incredible pieces and the PEOPLE that work there are exceptional! They are quick to help and incredibly knowledgeable! You can also view many of their products online!!
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July 2022 by Heidi Jo M.
We did a couple of projects with Rockmill... Their materials for the most part are incredible and prices competitive...I did run into an issue with some defective glass tile, and they ultimately did the right thing and replaced with even better product. The owners Molly and Vince wanted to make sure that we were taken care of and appreciated given the supply chain issue delays we experienced. My bathrooms and kitchen are stunning.
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March 2022 by Heidi M.
Beautiful showroom. Beautiful product. Sales lady Dawn was super cool. But she cannot hide the shady ownership and management. RUN...DON'T WALK AWAY. They sold me broken glass tiles and then told me they would not take the return? this is crazy. the product was defective and unusable. Management policy: "once it leaves their place it's your problem (how was i supposed to check it when the delivery man picks it up? But this is just one in a very long list of problems. Just be prepared that everything that they do wrong is the customers fault and problem. They even doubled their prices when i went to supplement my order 3 weeks later, because they could. This is the worst place to do business. Go to Walker Zanger or anywhere but here. You will save yourself a ton of premature aging.
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February 2022 by Sean L
A nice variety of tiles and granite, but I feel like it does not offer what we were looking for
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November 2021 by JP M.
This place is awesome! It's in my neighborhood and they have great variety and excellent customer service so I come here for nearly all of my tile and stone needs as a designer. I always work with Samantha and she has been super helpful throughout a number of projects with sourcing and inside knowledge. She's a great resource to talk through color and finish ideas too. And anytime a rare problem has come up on the job site with any of our material she has always been quick to help and think through alternatives. Thanks to the Rock Mill staff for keeping such a great business going right in my neighborhood!
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October 2021 by Shandle G.
Great tile selection and service. I've been having a hard time finding tile and within 10 mins of walking in Samantha helped me find what I wanted.
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October 2021 by Charlotte W.
Samantha is very knowledgeable about design, types of tiles and materials. She is patient, friendly and helpful with saving cost. Prices are reasonable at RockMill Tile & Stone.
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October 2021 by marina q.
I am a landscape designer and I am always in need for tiles for swimming pools , terraces etc . Rock Mill Tile &Stone is my go to place for tiles , an environment where I can be proud to take my clients . The setting is extremely plaisant and elegant, the tiles samples are displayed in a organized and easy way for clients and myself to find the right selection. With my clients , we shop there in a peaceful and friendly environment which I really appreciate. Samantha who is my sales person there is extremely helpful and friendly . She presents some great recommendations and options, She understands very rapidly our needs and does everything to help us find the right selection.We very much always appreciate her suggestions and her personality. She is also always available to check on status of orders . The product selection is just right with some beautiful tiles and the prices are reasonable. I am happy to highly recommend.
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July 2021 by Yigael F.
Love Samantha! I wealth of knowledge and super helpful. She's very welcoming, warm and knows every detail about what they sell AND what they don't carry but can get!
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March 2021 by Gian G.
Ok so I'm not usually one to write a review but I feel compelled to share just how bad this place is. Though I am giving it 1 star, since they do have some incredible products and the showroom is fantastic. But that being said, unless you enjoy being ridiculed, belittled and patronised, I'd go somewhere else. Literally my experience in calling up and asking if they had any other colors in a particular tile range, specifically anything in a lighter tone was met with, "I have a degree in color from Yale and for me to talk you through the differences in tone would just be over your head" Honestly?? Anyway I decided to just head down and see for myself, perhaps an in person visit would sort this out. How wrong I was. After 30mins of being told, what you're doing is just a stupid idea, but if you want to do a s*** job then go for it. I literally had to persuade them to part with samples and assist me with trying to find a tile. If that wasn't enough, I went back to my client and contractor and asked them what they thought of the Rock Mill. I thought maybe it was just me, maybe I had a bad day. But it seems I wasn't the only one. In fact they both had similar experiences, with my client literally having to leave after 30mins of arguing with a sales associate. Honestly, in 15 years of working in interior design I've never know anything like it. But sure if you want nice tiles & stone, maybe you might find something you like. Just god bless you if you need to talk to someone about it.
