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November 2023 by William Avellan
I stopped by today November 2nd 2023. Normally very happy with the service I get here. But today the doors are open but there's no doctor available? As Smokey would say, how you going to get fired on your day off?
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November 2023 by Lai-Shan Mui
I called tonight and they said they only treat occupational injuries/work injuries. I need to take my son with a high fever to see a doctor of course happens late at night. Optum said they are open and I am glad I called to ask and save myself a trip.
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October 2023 by Josue Luiz
As a representative of the union and support of many workers as members, I have received many reports of the bad work that the staff of this place does... they are very impotent..arrogant.grocerous..we speak poorly..anti-professional they are always returning to the workers of return to work despite their injuries.. many members have resorted to emergency because the doctors here are very inept. I think we should unite as members and file a lawsuit against them for their bad work... I believe that all the workers at this clinic They are there to assist everyone equally and do not make a difference if you are Latino, Afro-American or American, that is called discrimination.
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August 2023 by Rikki Bentley
Got hurt while on duty and I got the privilege of experiencing a great PT team. Chris, Eric and the rest of the team were professional and personable. They always made me look forward to another day of going to PT.
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July 2023 by jefferson Hernandez
The physical therapy group is awesome! I was recently involved in a traffic accident and the PT group at reliant has been really helpful in getting my body parts that were injured back to their normal condition. They’ve made the experience really easy and comfortable. They’ve focused on my muscles, showing me various exercises and treatments. Would definitely come back and recommend to anyone looking for PT treatment.
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July 2023 by Catherine Zukowski
I found the PT team at Reliant to be extremely professional, knowledgeable & very supportive & encouraging. Shout out to Marlene, Eric & Chris. Personally, it's easy for me to think something is too hard & not try, but Eric & Chris gave me confidence that I could push myself. When an exercise was too difficult, they would pivot to another exercise that gave the same results. I felt trusted & respected when I thought I wasn't ready for an exercise, but they'd eventually get me to the goal of healing & strength. Marlene was always available to adjust a schedule. She made the PT schedule work for all involved. As an Executive Assistant, I know what it is to juggle many schedules & keep things moving.Everyone I worked with was fantastic & fun!!!
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July 2023 by Kale Hills
Pretty typical urgent care experience in that the bedside manner and wait times make for a frustrating experience. No sense of how long the wait time would be was given and I had no reason to suspect a long wait time when there were only two others in the lobby at the same time as me. I checked in at 830am and was taken to the back at 850am, I ended up not speaking to another person until asking for assistance/an update at 940am.Then, upon asking for an update on wait times, I was told that it would be an additional hour and a half because there were three patients ahead of me and that I probably should have gone somewhere else since they’re a workman’s comp clinic primarily. I find it somewhat hard to believe that three people were receiving a full half hour’s worth of devoted attention each from this staff or that somehow there were scores of other patients already there when I arrived who were in the queue ahead of me.I get that it’s urgent care and first come first served but literally any effort could be made to keep people informed of current wait times. Or at the very minimum, to not act SHOCKED when someone asks for an update after being cordoned off in a room for almost an hour without a check in :)
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July 2023 by Mariana Vasquez
I received outstanding service at Reliant DTLA. The doctors took the time to explain everything and are very thorough. The PT personnel I dealt with (Marlene, Eric and Chris) are amazing and really know their stuff. Always professional and my PT really helped with my condition. I actually miss having to go to PT. I highly recommend this location.
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July 2023 by Jessica Valdez
The reliant Physical Therapy team is on point and very professional. Scheduling pt. sessions was a breeze with Marlene she was always able to make it work for me with a busy schedule. Felt comfortable with pt exercises, if something didn't work out they'd change me to a different exercise. Very thankful for the reliant staff for providing excellent pt. services.
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July 2023 by BLUE blue
Reliant Urgent Care Physical Therapy Downtown Los Angeles gives the best physical therapy service.Eric Murillo, Chris, Marlene and Lu J (when at the DTLA location) are very professional, hardworking and friendly. They truly care about their patients wellness.They also keep the area very clean. I would highly recommend coming here!
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July 2023 by Aloysia Suarez
I’ve been to this urgent care 3x and every time I come there is never anyone, but yet the wait is 2-3hrs. The staff could be friendly but they do it on purpose. They pick who goes in first while if they do not know you, they’ll have you sit there for hours. Last time coming here because every time I come It’s always something. I truly dislike it !
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July 2023 by Al Frank
This is the worst urgent care that I've ever been to, I waited 6 hours and STILL NEVER SAW A DOCTOR. After waiting 3-4 hours in exam room, I was thirsty and had a headache from hunger and lightheaded, I asked Doctor Smith, a white caucasian overweight female with reddish hair, why she was on the phone gossiping with co-workers versus seeing her patients who had been waiting for hours. The clinic closed at 7 PM, and at 7:20 PM she was on the phone discussing what happened last Friday and how a patient threw themselves on the floor it was probably because they had to wait the same amount of time I did because she's trying to collect overtime pay until 10 PM.
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June 2023 by Jeffrey Fuentes
I left before being seen. Waited for 4 hours in an extremely old, worn and uncomfortable chair that aggravated the condition I was there to be seen for.Pull out portions of the examination table we’re disgustingly dirty and there was medical waste behind the exam table.Staff that I interacted with was professional.I arrived shortly after 10:00 AM and there were less 6 others there.Go elsewhere.
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May 2023 by Sandra Ikeda
So far my company sends me to the downtown reliant urgent care and Everybody is so nice including physical therapy and therapist!!! I’d recommend everyone to come to this one!!! Thank you
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May 2023 by Yasin Myers
Definitely a horrible experience! I wish I would’ve read the reviews before coming. DIRTY, and SLOW. They were so slow instead of paying the $17 to park in their struck I decided to walk a few blocks and pay $10 at another structure. It gets worst from there, while sitting in their empty office waiting in the lobby and then in the room my catalytic converter was being stolen. Yes, I was robbed of my time and my catalytic converter. It’s really upsetting to go to an urgent care that turns out to be slow and dirty giving no reason or explanation for the wait and get robbed in the early afternoon.
