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June 2024 by Nikki
I had an unpleasant experience at Ralphs Pharmacy recently. When I asked about the usual prices for some medications, the staff member, she was quite rude and refused to provide any information. This kind of service left me feeling disrespected and disappointed. Customer service is crucial, especially in a pharmacy setting, and I hope to see improvements in the future.
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November 2023 by Brett T.
Bag your own groceries or you'll be blamed for poor results.I have this big, sturdy vinyl bag with straps that fits perfectly into the top seat of the cart.Boy wonder stretched it across the main part of the cart and filled it with numerous heavy items. Even if the bag hadn't torn, I would never have been able to lift it. When I mentioned this to the manager on the way out, he asked me if I explained to the bagger (whose job is bagging) how to do his job. I gave up on the pharmacy here a few years ago. Looks like I should switch over the rest to Smart & Final and Trader Joe's.
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October 2023 by Bradley B.
This Ralphs has the rudest staff!! I was just yelled at by the lady in the deli when I asked for a sandwich and was told that they don't make them anymore.So, I asked when they stopped making them, because I had just gotten a sandwich within the past few months and Michael told me I had not gotten a sandwich from there, told me they stopped making them before the pandemic and then called me a liar in a loud condescending attitude in front of all the other customers in the deli!! I can't believe that the workers here feel it's okay to treat customers so poorly. This Ralphs location always is dirty, has extremely unprofessional staff, and is an all around unpleasant experience to shop at with the constant solicitors in the front and all of the trash and homeless on the property. Go to a different store if you can!
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September 2023 by Yula K.
God help this Ralphs and all who enter it. It's not their fault that they have their location, but that's just how the stale bakery cookie crumbles. This store never stood a chance between The Wiltern, Wilshire, and the elongated hot city block. The parking lot alone is what nightmares are made of. And if you forget to validate before you leave the store they'll just about try to send you to jail
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September 2023 by Spark _
I really wanna give them 5 stars as Jerry is a super nice guy there & everyone wanna talk to him !! We usually go there for our mom's prescriptions. He always greets us with a smile & mentioning our names to make us feel like loyal customers & feel like we're important & being well taken care of !! There's another nice guy who's name begins with H ,my sister told me. During the covid pandemic, Jerry gave mom & my sis freebies of hand sanitizers ,rubbing alcohol sprays & packs of masks ! Even for me ,although I had never met him,yet !! I really appreciated that as I am germ phobic !! Lol I noticed other customers were very happy with him & eager to speak with him,too !! Lol.My prescription was not ready when it was supposed to be ,but it seemed like my doctor's office was at fault . Then ,it wasn't ordered ,because it was out of stock for the labor day weekend! So,it's 4 stars from me ! We had to go to the one on Sunset. But, we all love the convenience of a pharmacy inside of a supermarket !! We all love shopping at Ralph's for their fresh organic produces at very affordable prices !! I dislike waiting at drugstores as there are usually full of sick people & I don't wanna catch anything ! Lol So, I highly recommend this one for their very courteous / very friendly services / the convenience all together !!
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August 2023 by Bren L.
This store has gone to cr@p in recent years. The produce section is poorly maintained. They seem to stock the shelves during business hours, and do not reasonable expectations
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July 2023 by Rico G.
Go see the flower balloon lady department. Her name is vivian. She is the best she will give you what you need takes all the over thinking out of what to get. When it comes to flowers and balloons for your kids. Thank you.
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July 2023 by Jefferson D.
I was lost looking for the restrooms and a worker, who I unfortunately did not get the name of, came up to me and helped me unprompted.
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June 2023 by Natasha Gonzales
I love this pharmacy! The staff is always so friendly and helpful, and they always have my prescription ready when I need it. They also have a great selection of over-the-counter medications and health products.
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May 2023 by Micah D.
This is hands down one of my favorite Ralph's. It may not be the biggest out of all of them, but it's always well stocked, clean, and the employees are helpful and generally seem happy at their job. (Which always speaks volumes of management) I will say cat food is always one of the hardest things for me to find because my cat is specific about what he will eat and this Ralph's in particular has always been completely stocked on not just what my cat eats but all other kinds. Also, Id like to confess I binge eat Outshine Raspberry Popsicles and it's a horrible obsession I'm seeking help for. I actually am writing this review after buying another box. Don't tell my sponsor.
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March 2023 by Jt V.
The staff is very lovely, but for the past few months it's been so unbelievably understaffed that it's made shopping here unbearable. No matter what time you go, there will only be one or two cashiers open (even during rush) resulting in lines that span across the entire store. They have 8 registers, they just don't open them. This means every trip to the grocery store you have to factor in an extra 15 or 20 minutes. (Unless some of the 10 people in line in front of you are buying alcohol, then it easily becomes 30 minutes wait since the cash register then has to go find the one key they seem to have to open the alcohol case and open it... come back to verify it's the one they want... etc etc)
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February 2023 by Savvy Cat lover
Very clean store, cheerful employees.
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February 2023 by Zara A.
Just I want to say about the person whose name is NELSON He is very very rude and unprofessional and unhelpful person .He ( Nelson) treats with people like a thief and takes $ 2 worth of celery out of a bag .And also, when I already paid and wanted to put inside the bag. He asked me don't do even like to want to check them how he is unprofessional and very very rude. And, after check the celery Even,He is not ashamed .We are a very big family and will not come back to this branch at all until he is working in this Ralph.So sorry for the person who hires him.
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November 2022 by Karin J.
I very rarely leave reviews. This time it's warranted. BEWARE. Apple gift cards sold at this location are FRAUDULENT. The numbers on the card and envelope don't match up rendering the gift card unredeemable. Not only that, but, the amount on the sealed envelope and card itself don't match up (see pictures). To make matters worse, if that's even possible, management properly REFUSED to remedy the situation. Despite being told by an Apple supervisor that it's on them to refund since KROGER was the point of sale, not Apple. So. To sum things up. I paid $52.00 for a FRAUDULENT gift card today at RALPHS and they wont give me my money back. This is THEFT! This is absolutely 100% ILLEGAL! This is HORRIBLE & ATROCIOUS customer service! THIS IS WRONG! This leaves me feeling so violated that I may look into taking legal action!
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November 2022 by Kendra H.
Worst Ralph's ever. Sounds like war zone in there with alarms constantly buzzing and workers shouting to move the line at self checkout. Barely any room to walk with how many people go in there. Makes for a stressful and ugly shopping experience
