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March 2024 by Edgar Villeda
Great experience! Nelly was great at her job, very kind and efficient. Thank you for your professionalism.
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February 2024 by west
Quest sucks but Ryan does his best with it.
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February 2024 by Angie Hernandez
Extremely rude, unprofessional staff. The 2 females working today 01/29/24 are so incompetent. Every single patient walking in experience the same. From staff had the nerve to ignore a blind person. Giving her instructions knowing she can't see. Got upset that patients has to stand up and point out that she was blind. Please hire individuals that like working with patients. These two are beyond help. Only time it's a pleasant visit is when the male front staff is working. I'm also contacting your new CEO with a recording on these two. I expect nothing but a immediate termination.
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December 2023 by Brandon Smith
Door was locked during open hours. No answer when called 3 times. I had to leave because no one was there.
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December 2023 by danyella broukhim
I’ve been here multiple times and always walked out satisfied with their service
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November 2023 by Seth Lake
Informed the morning of an 11 am appointment that this location would be closed for the day due to maintenance.This made it challenging as I already had taken my sample I need to turn in that morning so they wouldn’t spoil.This caused me to be a walk in at another location which took an hour to be seen. Really inconvenient when you have to schedule around work.
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November 2023 by Jonathan Rock
Waste of my time. No email or anything notifying me to update my appt location. Paid for parking as well. Completely unprofessional.
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October 2023 by Chris Morris
I showed up early and they served me quickly. There was a bit of confusion about the services I needed but it was not significant.
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August 2023 by Morgan Vickers
The front desk worker was unable to provide an estimated wait time and refused to provide any information regarding how long it could be before being seen. After asking again if it would at least be under an hour, he said to sit down or leave. Extremely rude staff and would not recommend getting lab work here.
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July 2023 by Art ist
Absolute worst service. The office doesn’t have a front desk person and there is only one nurse working who claims she doesn’t do clerical work. She is unable to find orders on the system and won’t call doctor’s office to confirm the order she cannot find. I DO NOT RECOMMEND this place if you are looking for an efficient place to do your labs. Plus there is no free parking. Be ready for a hefty parking fee on top of the poor service.
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July 2023 by behnaz jenab
Did a simple blood test, the phlebotomist was very unprofessional and had no skills in her job. I got the biggest blue and purple bruise on my arm, could not move my whole hand for a week, still have a little bump on my vein after 3 weeks..not recommending her.
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June 2023 by Valdemar A.
I found Quest Lab to be detached, automated to the point of being impersonal & very unprofessional. My tech was "Diamond" & she never introduced herself or made any attempt at communicating with me. I am a physician & it was clearly stated on my lab requisition. She placed a dressing on my puncture site that left it to continue bleeding & then seemed upset that I wanted to take some time to apply pressure before getting up. Several weeks earlier my wife, who is a nurse, developed a huge hematoma after her blood draw there & it took three weeks to resolve. Medicine, like many professions, is changing rapidly & I wonder if it is the better?
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June 2023 by Catherine Espinoza
Do not come here! They are not helpful what’s so ever there girl in the front with the curly hair is not helpful. They don’t check to see if anyone had checked in. The worst customer service ever.
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May 2023 by Steve P.
Hard to believe that a doctor can't even speak to this lab when trying to contact them & inquire about tests!!Perhaps a few less voice menus and a few more live personnel would serve them well!!
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May 2023 by Matt Bengtson
Choose any company other than quest if your insurance/Dr will let you!They accept walk ins to check in and wait but never call you. The techs don't bother taking on any other work than the scheduled appointments. As evident by when they clearly take two appointments in the back at a time, but if you're a walk in well the waiting room has to be empty of any appointments. Kind of stingy on the alcohol wipes too moving from one arm to the other with one wipe.
