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March 2024 by James C.
The WORST. This business is automated within an inch of its life. No receptionist. Self check-in. No one to answer questions at the desk or on the phone. The phone is totally automated and the recorded voice instructs you to refer to their website. Why bother having a phone number? My 6-month standing order was not entered into the computer. For my second appointment, after having fasted and taking the trouble to schedule online, the person who was going to draw my blood had NO IDEA why I was there and sent me home without having any blood drawn. I had to call my dr and get the standing order emailed. It was clearly written on the order that this was a standing order for 6 months. My dr's office confirmed that this is common practice with this horrible business. Unfortunately it seems that there are no other options to get one's bloodwork done.
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February 2024 by Sam Q.
This was my first time going in person to quest, as I usually get my blood drawn at the doctor's. The reviews I saw on here are incredibly misleading to the quality of service. The hardest part was making the appointment online. I came in, checked in, and they saw me in less than ten minutes. The nurse was a kind young woman who eased my nerves (I hate needles). She was gentle, efficient, and kind. The whole process took 15 minutes. Honestly, I don't know what everyone on yelp is fussing about.
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January 2024 by 재현
Terribly understaffed and the few staff who are available seem to be tremendously overworked and therefore rude/unhelpful. Many of the people waiting were older and/or non-English speaking and the only way to check in was via a digital kiosk because the front desk isn't staffed regularly. When some of these older people were trying to ask for assistance, they were ignored or talked to condescendingly. Despite the Spanish and Korean signage (reflecting that the locations KNOWS much of the patient population is non-English fluent), there was little to no help for these people.
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January 2024 by Elizabeth Pettit
First there was no information provided to email the order.I had had major cardiac surgery and couldn’t walk easily on my own to have my blood drawn.I stated i was very weak, and she said my friend who accompanied me couldn’t help me walk in.I said “will you catch me if I start to fall “ her curt reply was “don’t be rude.“Then she had me go back to the waiting room and email … which we did.she said it would be 10 to 20 minutes. 40 minutes later she said the email hadn’t come through. I politely asked her to check if it was correct.What a mess.Both of the people attending lacked courtesy to the patients, not just customer service, common kindness and courtesy. I said nothing about being a physician and that my friend was also a physician until the end of the encounter to say that the blood draw for culture could now not happen because they were then going to close and there wasn’t enough time.Horrid attitudes at that office that i witnessed with lack of attention to other patients in Spanish as well.Obviously Quest Diagnostics needs to address having classes in dignity and patient care with human resources, or put them in a lab.
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January 2024 by Steve Rabkin
The staff is unfriendly and rude.They were insensitive to my friend who presented for testing after major surgery.She is very weak and and staff showed zero empathy
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January 2024 by Molly T.
No one who works here cares about accommodating anyone or giving them the time of day to answer any questions. Dropping off a sample, for example, requires you to check in and wait even though you should (as advertised) be able to just drop it off. I asked a woman who works here about it dropping off my sample and she said to just check in and that she can't help me because she's going on break and "everyone else here is busy". It's been 40 min already and all I want to do is drop this off.
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December 2023 by Madam Veesu
This place is the worst! Don't come if you have a better place to visit. Nurses are so rude to old people who not native speakers. When I was waiting for my turn. Nurses always yelled at old people.Location is: 500 Virgil Ave, Los Angeles CA
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December 2023 by Elizza M.
Walkin to get a bloodworks since i cant get schedule online.. this lady is being lazy, when theres only 2 people scheduled an appointment and 4 walkins standby, they didnt accomodate us, she said theres a lot of appointment when nobody is there.. she ask us to go because she cant do anything, this is absurb when u needed the have it done today.. shes the worst.
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November 2023 by Julie Monroy
Went in sent by my doctor, I arrived about noon time. In the whole time I was there these nurses would only call people with appointments which is understandable, but what’s NOT is that whenever their appointments would not be present they DID NOT bother to call walk-ins, not even at the last hour when their last patient was at 405 the ret of us waiting were looking at the time go by and not being called and when I got up to ask the nurse why we were not being called she said NOT to bother her.That is horrible service because even if we did not had an appointment and I walked in since noon time I think a fair chance is an ablation, you can be a nurse but DO NOT forget your still in customer service and their customer service is beyond horrible.4 of us walked out of there with just we are not seeing anyone is not my problem you did y make an appointment is what we were told.I feel as a nurse you need better training and if you hate the job you do, you should consider taking time off or changing carriers because some of us probably cannot offer to take time off our jobs.
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November 2023 by John L.
If there was 0 stars available. This is what the staff in this place deserves. Extremely rude and purposely ignoring walk in patients even though there were 10 to 15 minute gaps available in between people with appointments. The staff could not answer questions without being condescending, rude and nasty. I would not recommend this place to anyone. In addition, there was an elderly couple that just needed to drop off specimens and the staff made them wait for hours before they took it!! What lab has such an idiotic policy. Just bad business all around. No compassion for patients whatsoever. Being rude to people who have conditions stresses them out and makes things worst for the patient. Quest just sucks all around and this staff is the worst of them all.
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October 2023 by Sophia R.
Worst time getting my blood drawn ever. I had an appointment at 12:20, and I ended up getting off of work early so I was there at 11:45. Everyone had gone before me and eventually I was the only one left. I let her know that I'm here early and the girl refused to take me back early because she said she isn't allowed to take me back before my appointment time. I thought appointments had priority and there's LITERALLY nobody in here. She told me to cancel my appointment and check in as a walk in and I said it won't let me and she goes "yeah the system has to refresh." So now I've been sitting here and it's 12:15 still nobody in here and they're just chilling in the back waiting for my appointment. Biggest waste of my time and being difficult on purpose. Nice.
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September 2023 by Bruno M.
Overall 1/10 If you need somewhere to have your blood pressure spike and experience levels of frustration beyond human capacity, this is where you should go. Office Experience: The level of disorganization and process inefficiency is at an all time high here. EVEN THOUGH THE PAPERWORK SAID NO APPOINTMENT NECESSARY FOR SAMPLE DROP-OFF and that I just had to drop off within 24 hours. I still made an appointment because that was what was told to me during my pickup. Because of some schedule issues, I opted for walk-in and waited an hour before the location opened and when I signed in it checked me in for my appointment instead, after a lot of back and forth I was told to cancel my appointment because it wouldn't register me as a walk in otherwise. Well then I cancelled my appointment but it still wouldn't register me as a walk-in and no one is available to help you, meanwhile there's a huge line of many people who need help as well. Eventually they said that I couldn't walk in even though I cancelled my appointment and asked me to come back at my original appointment time, which I couldn't do for multiple reasons because they had told me to cancel it. So now I have test samples to drop off within 24 hours, I can't do walk in because the system won't allow me to with an appointment, but I also have a cancelled appointment. They said they would make an exception and get me in since they knew I just needed to drop off and I was having difficulty, but what I don't understand is why they couldn't have made that same exception then. There was an instance where I was able to sign in as a walk-in by saying it wasn't working and when they called my number they still denied me service. Type of care: I watched one of the staff members take a whole 5 minutes trying to figure out how to use a door stop before a patient had to come in and help do it for them. But that's fine, surely they're qualified to do highly complex medical functions, similar to the way you would trust a chef too cook your steak despite not knowing how to turn on a grill. The first time I went they also measured me and told me that I was 8'11" until I intervened and told them that they weren't doing the conversion correctly
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September 2023 by Daisy Faragher
0 stars. They don't even have a receptionist at this place, just a tablet to check in, and the instructions are not clear. A lot of people seemed to be having trouble, but there's no one to help you. We arrived only 3 minutes after our appointment time due to traffic. We checked in on their tablet which is serving as a "receptionist" and waited over 40 minutes, only to be denied service.We saw that people who arrived after us were being seen rather quickly, so I tried to get someone's attention. Like I said, there's no receptionist, so you have to try to bother one of the employees who pops into the room to call your name. I said that we had an appointment and we've been waiting for a while. She said "did you check in?" and I said yes, then she said "is his name on the screen?" and pointed to this large TV screen with a big ad on it. When his name didn't come up, she said, in a very rude and condescending tone, "Nope, he's not on there. he didn't check in. you have to check in again." I had to keep trying to get her attention to continue the conversation because she was trying to brush me off. Eventually she was raising her voice at me and saying "I DON't WANT TO ARGUE." Of course when we went to check in again, it was too long past the appointment time and it said he didn't have an appointment. Even though we literally went through the whole check-in process when we arrived, and he had a record of his appointment. Imagine how frustrating it is to be told that he didn't check in, and that now he basically lost the appointment, when we did check in 40 minutes prior and have been waiting the entire time.She then claimed that she had called his name but he wasn't here. Who knows if that's even true? But regardless, I said that I didn't know they had a policy that if you're even a few minutes past your appointment time they won't see you. Then another girl said that all we could do is wait on stand-by, which means that we would be seen after all the other appointments were done -- which would be an indefinite amount of time. She couldn't give me an even rough time frame either! No thank you. We had to leave. A whole hour of time wasted.These people were so rude and inhumane. I had to help an elderly woman check in on the tablet because the instructions aren't clear. They make you scan your ID front and back, your insurance card front and back, etc. We did that and got a confirmation, but apparently it still didn't check us in! It was so confusing and in the end we were denied service! Never ever coming back to this awful place again!!!! This is what happens when healthcare becomes automated and fueled by capitalist greed. The employees here are trained to deny service to people who need it, and to be very literal, only recognizing a person if they're registered in their malfunctioning tablet screen.
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September 2023 by Einav Ronen
My experience with Pauline was great. She did an excellent job.Just make sure to schedule an appointment. Otherwise, you might wait a little if they are busy. Mine was on time.
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September 2023 by Amy Wiener
Thank you Pauline for making my blood test quick. I have a huge fear of needles and Pauline is now the only one I want touching me with any needles. I didn't cry or pass out! Thank you!!
