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December 2022 by Vivs C.
I went there just a while ago around 6pm because they're still open. I got a problem with my one tire and need to put some air and there's a guy there, he is a (filipino) and i told him to help me just to air one of my tire and he said because the shop is already close so i have to pay $85 for the service. I said, its to expensive just for my one tire and he said, thats the charges for any service. He knows that im desperately need to air my tire , he doesn't give me even a little bit of consideration. I started to get annoyed with him because i tried to talk to the other guy which is local to help me just to air my one tire and im willing to pay $40 for the tip but the guy (filipino) started talking with his coworker (local) encouraging and telling that i should pay $85 because thats the service in their shop. I got annoyed with him and raising my voice talking to him. He is very desperately for money. SHAME ON HIM. He insisting the shop is close but still charging me $85? See how desperate that filipino guy milking money just for a little bit of air tire? So dont go to this shop. They dont even care if you having a hard time just for air for your tire. If theres a 0 star i will not give any star at all. NOT RECOMMENDED TO ANYONE.
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November 2022 by Sarah G.
Wanted to show my gratitude to Pro Auto Shop after years of being a loyal customer here. Eddie does great work of communicating exactly what my car issue is, what that means, and how they're going to repair it. He and his staff keep it real with me, and I truly appreciate that. They've never steered me wrong, they always give accurate wait times (whether it's a few hours or a few days), and I am always satisfied with their work. I am really grateful to them and will continue to bring my car(s) to Pro Auto Shop
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October 2022 by Angel C.
I've been coming to Eddie, and Pro auto shop for over 8 years! He is the most trustworthy mechanic I've ever had, period. I send all of my friends and family to him, and I wouldn't hesitate to send anyone who asks for a great mechanic. I have had 2 cars that he, and his team have serviced. If I could give 10 stars I would. Thanks Eddie, for all your great service over the years!
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September 2022 by Moldy K.
Walked into this shop the other day to get a quote the only mechanic that was there was asleep in a car (probably a customers) so i left i wouldn't want no one who sleeps on the job to work on my car.
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September 2022 by Kellen E.
Eddie is the absolute best! been here 3 times over the years, the last one being yesterday to have him fix 2 tires that Just Tires on Beverly royally messed up. (I only went there because it was a Sunday). Eddie, thank you for always being transparent, friendly, prompt, honest and efficient. I truly appreciate that people like you still exist in the world! I tell all my friends to come here! He goes the extra mile, he plugged a tire for me without trying to rip me off buying a replacement, he took his time to explain and show me what he took out of the tire, how he checked for leaks, and even helped me put my stroller back in the car after he put the spare in its compartment. absolute gem!
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September 2022 by Shaelana P.
Notice all the negative reviews are from women. They intentionally try to take advantage of you. I used to go here for years with a mechanic named Pete. He was wonderful and always explained things, was never patronizing. Now a mechanic named Eddie is there and is entirely different. I came by to replace my spark plugs. They told me they needed to run a full diagnostic on the engine for $170 before they even did anything. Outrageous price and doesn't make sense to do, since if it's anything beyond the spark plugs or ignition coils, it's not even worth the value of the car to fix. I told them no and to just replace the spark plugs, which cost $200 (still a really high price for something that takes 20min). After that, they let me know there was a leak so I replaced the valve cover gasket myself (since their labor is through the roof), but then another spark plug wasn't firing correctly. Turns out there was still a lot of oil around the plug and ignition coil. I think they spitefully didn't clean anything around the spark plug because I didn't do their diagnostic and told them to just replace the plugs, even though they would have seen this oil while replacing and it takes a second to wipe away.TLDR overpriced, if you're going to charge premium labor prices, offer premium level service. They take advantage of you especially if you're a young woman and they think you don't know anything. YouTube is your best friend. You can do more on your own than these people let on. I hate when mechanics try to take advantage of women.
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July 2022 by Berlyn G.
This was by far my worst experience ever was an auto shop and I have had many good experiences. Sketchy. My car wouldn't start I bought it a couple months ago used from a dealer so I called up AAA and the mechanic recommended that instead of taking it to my dealer that I take it to this auto shop. The car was taken around noon and I did not hear back from the actual auto shop until around five or 6 PM right before they closed. The gentleman stated that there was nothing he could do for my car and I asked him if there would be paperwork or a diagnostic or anything like that and he said no, that he had listened to the vehicle and it has been in the business for 30 years to know that it was my engine. This man did not run any tests and then stated that he had listened to the vehicle and that I would have to pay $65 storage overnight or pick it up within the next 30 minutes. I was given very little notice about the overnight storage fee and had I known that I would've taken it directly to the actual car service dealership. I got a call in the morning from the mechanic at this auto shop and he stated that he thought that he there was some thing he could do if I agreed to pay him an hour of labor. $160 /hour . I had already gone through all the trouble of trying to figure out the AAA towing situation with the car and taking it that I figured why not maybe he can fix it because he sounded so confident that he could fix it. He called me about 30 minutes later and stated that he did not have the correct tools to fix or to check the vehicle and however offered to take the engine out for a diagnostic for $500...I very quickly started to feel swindled and like this place was not reliable or trustworthy. I called AAA again to get my car out of the auto shop immediately and upon arrival I noticed that there was already damage to my car see photos below. I told him that I did not think that it was appropriate to charge me an hour of labor for an hour of labor that was not completed and he said that was fine but that I would still have to pay the $65 overnight fee for my car being there. I pay the man and was on my way to taking it, not knowing what was done to the vehicle or if he had made it worse off than when it came as a rat or no official paperwork at all. I thought that I was gonna have a bitter experience considering that the AAA mechanic recommended I go to him and called him personally and I am just shocked to see how many positive reviews are are. I did not feel like the team cared and I felt like because I could hear that I was not a man on the other side of the phone, they could squeeze a couple hundred bucks out of me. Please avoid going here. Save yourself some money.
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July 2022 by Steve Banks
Ed is the best. Trust him with yr car . We bring all our cars to him .
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April 2022 by George M.
First the short version: our experience with Pro Auto Shop was the BEST, period. Late Saturday night just before Easter, our 2005 Honda Civic's temperature gauge spiked and wouldn't go down. We were 500 miles from home, and 4 of us needed to be back for work on Monday. Desperation time.Luckily, AAA sent us an excellent mechanic (from Carmel Towing, Pro Auto Shop's towing arm) who reassured us that the car would be safe to drive to our hotel -- and then to Pro Auto Shop on Monday morning. (He followed to make sure we got back safely.)Edie tested our car thoroughly, diagnosed a transient air bubble in the cooling system, and had us safely on our way within an hour -- on a busy post-holiday morning.We only wish we lived near enough to their Hollywood location to use them for all our cars all the time. We wouldn't go anywhere else if we did.
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March 2022 by Ally G.
Pro Auto Shop is by far the BEST auto shop / mechanic I have ever been to in my life. I feel so lucky to have found Eddie and his shop. Everyone is helpful, professional, and HONEST. I recommend this place to all of my friends. It's hard to find good people to trust these days, and I always feel like I'm in good hands at Pro Auto Shop.
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February 2022 by Rodolfo C.
Was in LA for the weekend, car broke down and was lucky enough to have found this place. Although my car was unable to be repaired due to back order on replacement part, Eddie went above and beyond to try to help me out, by calling shops & looking for part online. Definitely recommend going to there shop. They honest and provide excellent service. They always kept me up to date in everything.
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December 2021 by Frederick Miller
Great service...great people.
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September 2021 by jedwin79
The most honest and friendly auto shop in LA. High quality work and professionalism. Ed is always best.
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January 2021 by Don Phillips
Guys are super nice, and willing to go over everything with you. And the pricing is very reasonable. Got the 100k service done on our Honda for almost half of what the dealer quoted! Will definitely use them again.
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September 2020 by Daria P.
I've had nothing but great service here. I'm so grateful to have a place to take my car that I can trust.