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March 2024 by Steve S.
Pep Boys has been a dependable choice for car service for years. They do good work and their prices are reasonable. I have actually recommended Pep Boys in general, and this location specifically, to friends and family I also caution that the customer service here will be distant, bordering on DGAF. Well, I got a good dose of of the DGAF and have decided I'm done with this location and probably Pep Boys. Made an appointment for brake service and selected the "will wait" option. Arrived for my scheduled appointment and said that I would need to drop off my car. The young lady at check-in said, "we have a lot of appointments and we won't even be able to do an inspection for at least 2 hours. We'll need to have your car all day." So much for the "appointment /will wait" option. This was a complete waste of time, effort and expectations. Unfortunately, this negatively impacted other plans. Good news. Found another place near the office. Very pleasant, fast, reasonably priced and professional. Good reminder that I always have choices of where to spend my money. Also, never patronize a business that doesn't respect you, your time or the fact that you chose them.
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March 2024 by Patrizia V.
Gracie is great, very professional and helpful! The staff is overwhelmed tho and cranky. Bad customer service. They need more people!
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February 2024 by Dana G.
I was parked a half a block away from Pep Boys when I noticed I had a flat tire. I drove the half a block and walked in to see if they could put on my spare. It was 15 minutes before they closed. When I walked in, I said I have a flat tire and the guy immediately said, "I can't help you, we close soon." It doesn't take more than 10 minutes to put on a spare. He could have helped me. Instead, I sat in the dark parking lot for two hours waiting for roadside assistance. My mom was pissed that he let a woman sit alone in a parking lot. She called the next day to complain. She spoke to Guillermo. He was rude to her and hung up on her twice.
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February 2024 by Jesus Oseguera
Good service thanks ?
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February 2024 by jrey28 Rey
Great service! Great price! Very happy , I bought tires for my wife’s Lexus and had my kids Mustang oil change. Very satisfied! Guillermo is a pleasure to work with.
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February 2024 by Thee Othello
Great fix for my back tail light. Had it done less than 30 mins. Nice staff also
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February 2024 by Alejandro A
Terrible experience at the store. The first front desk dude was rude and he look like if he hate to work over there and like if they where doing a favor to me. I had a break job and the next day the bolts started to come out and i had to return to the shop. The guy at the front desk was different and his attitude was way better, very helpful. Unfortunately I'd never come back to this store.You can have a terrible accident if they don't adjust the bolts correctly wich is a very simple task. If they don't do the simple thing i can't imagine how's their work in other stuff.
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February 2024 by Christine Ford
Staff is helpful and courteous.
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February 2024 by Michael Ludgood
Great service very friendly ?
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February 2024 by inga babin
I was on my home to Rancho Cucamonga from Westchester...where I work...and received an error message that my tire lost pressure...I pulled into Pep Boys on Manchester in Westchester.Ivan came up immediately to help me...He eventually found a nail..and pointed out how bald my tires were! I was scheduled to get tires 4 days from then, but I was embarrassed at just how bald they were. The nail added another level...He checked with Guillermo, the service manager, for me and returned with a buy 3 get one free deal that beat my beloved Home VW Dealership by $400... All 4 instead of just the back 2!! The two of them really helped me tonight. I'm 65mi from home. I have to be back here in the morning for work. There's a Mega Flood warning tonight. Guillermo helped me finance the transaction with Pep Boys credit. I'm leaving here with 4 new tires, feeling safe and like I've made a sound financial decision. I'm so appreciative that I'm writing the review from the Service Center. Thank you Ivan and Guillermo 1000 times!!!!!!!Update 2/6/24; I had to reiterate how appreciative I am, as we are in the midst of a huge rain storm in So Cal and as I stated above..I drive 130 mi. a day. Thank you again.
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February 2024 by Mikey
Jose and his coworkers were fantastic in getting my tire changed ASAP. When we had an issue where we were unable to find the key to my wheel locks, they were patient for me to find them in my garage and return back. Not sure why they weren't in the car but they're staying in there now.
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February 2024 by mathias morris
Very fast service and the technician was honest which saved me money. appreciate the excellent service
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February 2024 by D. Marie
I recently had an outstanding experience at Pep Boys on Manchester Avenue in Westchester, CA., and I can't help but share my glowing review. My daughter's car had a flat tire, and I was fortunate enough to be assisted by Guillermo, who proved to be not only extremely helpful but also impressively knowledgeable.What struck me most was Guillermo's honesty and integrity. Instead of immediately suggesting a tire replacement, which I was prepared to go ahead with, he took the time to explore the possibility of fixing the tire by plugging it. This thoughtful consideration of an alternative solution showcased his dedication to providing the best service possible, going above and beyond the typical expectations.To my delight, Guillermo's expertise and efforts paid off—the tire was successfully repaired, sparing me the cost and hassle of a replacement. This level of customer-focused service is exactly what sets Pep Boys on Manchester Avenue apart from the rest. It's refreshing to encounter a professional like Guillermo who genuinely cares about the customer's needs and is willing to explore options rather than opting for the more lucrative route of selling new products.The overall experience has solidified Pep Boys as our go-to destination for all our tire needs. Guillermo's exceptional service has not only ensured our immediate satisfaction but has also earned Pep Boys a loyal customer in the long run. The professionalism, honesty, and dedication displayed by Guillermo make us confident in recommending this particular Pep Boys location to friends and family.In a market flooded with choices, it's the exemplary service provided by individuals like Guillermo that truly sets businesses apart. Kudos to Pep Boys on Manchester Avenue for fostering a customer-centric environment, and a special shout-out to Guillermo for making our visit memorable and earning our trust.
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February 2024 by Fono Polua
Asked to jump my battery and guy disappeared in the shop. I waited for half an hour and left. If understaffed let me know or at least TRY to communicate your situation so that i can make my decision or offer any kind of solution to help or just let me be on my way. They could just tell me they CANT or POSSIBLY tjust loan me the battery jumper so I could jump it myself and return their equipment. Don't waste your time asking for any help at this location. I would suggest to communicate at least and not let people waste their time hoping you would come out with the jumper to help.All the best thanks
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February 2024 by KT Taylor
Great customer service. Made an appointment, and they took my car in at the appointment time. Will be returning for all my car repairs. Thanks
