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February 2024 by Joey B.
Well these guys are unprofessional and absurdly lazy. Yesterday I went in for a brake check to then spend about 700 dollars getting new pads and rotors put on my Supra. I dropped it off and was told it'll be done in an hour. I returned back and hour and 15 minutes later to find out that they had done nothing, not even looked at the car, and that it would be about another 2 hours until it was done. They didn't call to inform me of any of this. Instead sat on their asses and waited for me to waste an hour on them. Lazy. Then today I am running 9 minutes behind the new appointment time, since I gave these lazy workers another shot. I was told because I am late today that I need to "put yesterday behind me and realize today I'm late." 9 minutes late due to insane traffic from an accident on Crenshaw. Unprofessionalism and laziness at this location are at an all time high. If you plan on giving these children money, know they will not hold up their end of the bargain on their own promises, and will refuse to be held accountable for their unprofessional business actions. The associate that did all this is Myron.
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February 2024 by Wayne Ballard
Mr. Myron, Mr. Lupe and Mr.Louis always provide excellent services. I appreciate the great work they do and how they work with you to make sure that you are satisfied. Thank you Team Pepboys on Chrenshaw. Mr. Myron does an excellent job ? with his staff & customers. You have a valued employee & he works hard to make sure that his customers are satisfied. Thank you Team Pepboys.
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February 2024 by Linda Sharp
Brought my car in to be fixed. I.had 74000 miles on my Cadillac cts. When l.picked it up there was 122000 miles on my car. They kept it for 3 days. I want to sue them. Looking into.itI.had a lot of problems at this PEP BOYS..I HAVE SUBMITTED TO.JUDHE JUDY MY CASE AND RECEIVED AN ANSWER. THE AMOUNT OF MILES WAS ON THE PAPER WORK THEY GAVE ME.THE RECEIT 74000MILES. THATS OF COURSE I WILL NEVER GO THERE AGAIN. CRENSHAW.3737.
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February 2024 by Orbit Jack
Please show some respect to your customers.
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February 2024 by Professor Duran
Took car in because it was misfiring and the engine light came on shortly afterwards. Turned out the Valve cover had a hole. They gave me two options to fix it, so I had it threaded, which the mechanic stated is a lifetime repair. That saved me cost because replacing the valve cover was too expensive. It's running fine now, but I will need to have a tune-up done since the previous owner didn't do proper maintenance. I liked that the mechanics explained the problem and possible solutions. I also received a report based on manufacturer suggestions to upkeep the car. I'm glad they provided that report to offer maintenance guidelines since I did purchase the car used.
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February 2024 by Madeline Jones
Great service
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January 2024 by tttaylor79
Horrible attitudes at this establishment invluding the manager, Myron.
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January 2024 by Dominic Cokely
Came in to see if my tire had a nail or puncture in it. Found out it was a nail real quick and they were able to save my tire and rebalance it back all in like half an hour. Thanks to the whole crew!
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January 2024 by True Conns
Excellent and speedy service.
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January 2024 by T T.
Horrible customer service received from this establishment, especially the manager, Myron.
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January 2024 by Doris Mason
My vehicle was overheating and I visited Pep Boys where I met Ricardo. It was late evening about 6:40 pm so I was able to leave my car overnight. I was provided a courtesy ride home; excellent customer service. I was fascinated with the service I received.
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January 2024 by Talon Clearwater
Most reliable auto shop I've ever been too, I always choose this pepboys when my car needs fixing or even just a tune up
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January 2024 by sljjrphd
Exceptional service
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January 2024 by Michael Girsback
Booked an appointment for a Saturday morning. Unfortunately, the tires I ordered online didn’t arrive as expected. However, the guys at the front counter were quick to find an identical set of tires in stock at another location and they went and picked them up and installed them in no time! Very happy with the quick turnaround and friendly service! The added benefit of free tire rotations, balancing and flat repair (which they should advertise) gives peace of mind for the future. I plan to come back soon when my wife’s car needs a new set of tires. Thank you Pep Boys Crenshaw!
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January 2024 by Carolyn Johnson
Excellent service was provided. Employees were very helpful and went over and beyond.