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March 2024 by Edmund W.
Had to buy my Michelin tires here since Costco was going to take forever and I needed them ASAP. It was a bit rough at first though, as the online system was actually misleading, and did not actually order the tires for me, despite the online system letting me make an appointment. I went to the shop at the appointment time only to find out the order for the tires was not placed for delivery, and that it actually would have been better for me to call in about the order. The lady that was servicing at first was seemed to think I didn't understand the way it worked, when really I was just moreso annoyed and didn't like that the online system was misleading. Anyway, once I was able to order the tires in person, it took a day for them to get delivered, and I took it to the shop to get changed. It took two hours for that, nothing too crazy. The manager was nice with me, However, since the new tire change, that the tire pressure monitoring system was not showing the PSI. Called back the shop today, and they offered to test the sensors when I can come in to. Overall, service seems somewhat decent at this location (the lady I dealt with initially seemed a bit hasty in my interaction), but Pep Boys online system created unnecessary time wasted. Overall, I think for the next time I need new Michelin tires and I'm not in a time crunch, I'm opting for Costco or American Tires.
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February 2024 by Gerardo Martinez
Jose Barrios went above and beyond with his customer service. I really appreciate making my first time pep boys experience so smooth. Will definitely be a returning customer.
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February 2024 by Juan Flores
Excellent service, very attentive, excellent people, very professional
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February 2024 by Margaret Smith
Fabi, Alberto and John went above and beyond helping me figure out the next steps i should take in fixing my car. They spent a lot of time helping me out and it was very much appreciated.
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February 2024 by Tracy hernandez
Fabi took my car in at 8 am and was friendly, informative my car was done in a hour great service today
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February 2024 by David Morales
Ok service
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February 2024 by Arturo Robles
Happy customer
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February 2024 by TakeTheCannoli
I would never go in there store I catch a bus right out
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February 2024 by Wendy Bugarin
I’ve gotten my tires replaced here and the customer service employees are always very helpful.
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February 2024 by Queen Dva
Friendly and efficient service always. Been going for years because always quick and ez. Ask for Favi, she's awesome. Always a great attitude and service ??
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February 2024 by One Love
Called to ask question and guy hung up on me.
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January 2024 by Daniel Torres
Visited the one on Atlantic in east L.A. but on the sides and in the Internet it's Advance auto parts, Pep Boys is gone. Just went to buy a plastic bottle of Bar's Leaks for my rear axle. The man was courteous and helpful.
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January 2024 by trinidad ruiz
It was a friendly and fast service. Thank you
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January 2024 by Caleb Kang
Super helpful and efficient in helping with my flat tire. ?
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January 2024 by Jesus Vallin
Excellent service...