-
March 2024 by Cheri A.
I should have read the reviews first. DON'T go here. They have no clue of what they are doing. I came here this morning and told them I had a slow leak in passenger rear tire. I told them I am losing around 10psi in the tire per day. I told them I just put more air in tire to drive it to their shop. I was told it would be about 1.5-2 hours. I came back about 2 hours later and my car was still parked in same location. FINALLY after questioning them a few times I see them pull my car partially in the bay. I see service guy putting air in all my tires then pulling my car back into a parking space. I run over and he tells me he filled up the air and one tire was low. OMG DUH! I didn't come there to get air in my tires I came there to have them check why my tire was losing air and have it fixed. I gave up and left. IDIOTS! I wasted 3 hours for this.
-
March 2024 by Krissia L.
I,ve been doing oil changes at this place and they used recycle oil they don't put a brand new oil The oil pepboys use its very watery. Save yourself time and money going somewhere else. I took my car somewhere else and they told me they even put the wrong oil . Better go to the dealership or another place . They work really bad I also did alternator placement and they put a damage one and I was carless for a couple of days because pepboys had to replace the alternator again when I've spend hundreds and thousands for the service. Don't trust this place a lot of bad work done on my cars and the experience.
-
March 2024 by Aju V.
I had my brakes worked on a year or so back on my 2018 Lexus ES 350 at this Pepboys and then a few weeks back my son pointed out that there was a strange rattling noise. I went there a week ago and Fred the person at the front was able to trace the car to the last repair which was not trivial as we had the license plates changed after a collision. They then found that there was something wrong with the brake calipers and they fixed it for almost free because of the warranty period. Later, Martha at the front desk who is also helpful called me as I had left a wheel lock at the store. I find the front desk folks are helpful and the mechanics behind are good at their job. And, oh yes, the brake noise has disappeared!
-
March 2024 by Jim L.
No wonder this place has horrible reviews. They wouldn't know customer service if it bit them in the.... Rolled in over an hour before closing. They had 2 cars in the bays but they didn't have time to repair a flat. They were all booked up, was their response. 2 techs sitting around and only 2 cars in the bays.
-
February 2024 by Joey B.
Left me on hold for over 30 minutes. I wouldn't even waste time calling these people, let alone allowing them to work on your vehicle.
-
February 2024 by Olivia Batist
I'm a female college student, so hopefully this will help any other female students (and anyone else) trying to find a good shop! I got absolutely amazing service and they were so incredibly helpful. They were all very kind and polite, and explained what they were doing each step of the way before proceeding. They also made sure to let me know of all the costs and they were actually cheaper than the other place I had went with (almost $100 cheaper). I came in with an outside part (battery), but it didn't fit, so they bought a new one and installed it for me. They also made sure to inform me about what I should get refunded when I take my outside part back to autozone, so I could get my full refund. Service was super quick! Worked on it immediately and I was a walk in, not an appointment. I didn't need to leave and come back, because it was so quick. It took under an hour, but it would've been shorter if I had originally gotten the right part. The main person who helped me was named Julio. Really great place to go to if you're not really knowledgeable about cars or a student looking for a place around campus.
-
February 2024 by G. Patton
Each time, service has been quick, professional, efficient and convenient. This is my go-to shop.
-
February 2024 by Luis Martinez
Good service
-
February 2024 by karina ramirez
I had a positive experience since I received kind assistance. When I went in for an oil change, I was really pleased with how politely I was greeted. I'm giving it five stars since I was impressed.
-
February 2024 by Rafael Barrera
My experience was great because they assist me quickly and they were all respectful
-
February 2024 by Nataly Marquez
Just to start Jesus out of the gate was so helpful,Any questions I hadHe knew the answerThis gentleman needs a raise!
-
February 2024 by Judy Hwang
Abraham was the nicest! Knowledgeable, helpful ,and kind staff. (Abraham also seemed the most competent)
-
February 2024 by Andre Davis
I came to pepboys for an oil change Abraham helped me out the service was amazing and seamless. Give this man a raise!!
-
February 2024 by Darian M.
A big thanks to Julio and the team for helping me through the process of using the CarAdvice app, and getting my car to run again. Very much appreciated
-
February 2024 by Sinatra MoBB Entertainment
Took my car here on a Tuesday and they didn't start on it until Thursday evening and then they called me on Friday night to let me know that they couldn't fix it. Tomorrow morning I have to get it towed to another mechanic and they are still trying to charge me for the diagnostic that they took they're time with. I definitely wouldn't recommend this pep boys
