PACE / HEAP (Home Energy Assistance Program)
Hours:
1055 Wilshire Blvd #900e, Los Angeles CA 90017 Hours
About PACE / HEAP (Home Energy Assistance Program)
PACE / HEAP (Home Energy Assistance Program) is highly regarded for its professional and courteous staff who provide essential support to those in need. Many reviews highlight the kindness of employees, particularly one named Bonnie, who dedicates her personal time to help clients navigate the application process. Visitors appreciate the promptness and efficiency of the team, making the experience smooth and positive. The facility is noted for being clean and welcoming, with staff offering refreshments to clients. However, some reviewers mention difficulties in reaching the office by phone and suggest checking the website for updates. To expedite the process, it is recommended to come prepared with the necessary documentation, including income statements and utility bills. The program is currently accepting applications, and clients can submit their materials in an envelope to avoid long wait times. Overall, PACE / HEAP is seen as a blessing for individuals seeking assistance.
Most Recent Reviews
January 2025
They're very professional (and courteous), but don't count on being able to access them by phone. I've not been able to for several years. NOTE: They weren't accepting applications last month, but now (January, 2025) they are ONCE again. And, they've ONCE AGAIN redone their application form!!
March 2025
I have read other reviews and I can empathize with their frustration.....but , I can attest that this spot is a BLESSING........All the employees were prompt , efficient and showed me , NOTHING BUT ABSOLUTE PROFESSIONAL COURTESY!!
February 2025
Personal are very helpful =got help with my bill, Thanks
More Comments(56)
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