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February 2024 by Joe Reyes
Onsite is the best of the best! Have needed 3 winch out with some Amazon vans and onsite to the rescue with no issues! Highly suggest them!
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February 2024 by swapper_ G
Too much for a tow look elsewhere
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January 2024 by Angel B.
Very unprofessional, they canceled the road assistance service without notice, alleging that the vehicle was not there, (were not able to locate a white 25 foot long dump truck on the side of the freeway) I would never recommend their business. We will file a complaint with our insurance provider (Infinity) to make sure this towing company pays attention to potential customer as they should. There is no customer service... in just a few words, they don't care about you.
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December 2023 by Greg Kouch
Outstanding service my tire blew up and this company did a fantastic job the driver was super nice and very polite I really appreciated thank you so very muchServices: Motorcycle towing
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November 2023 by Carlisle C.
I used this company to get my car wenched out of a tricky spot. They got here in a timely fashion and were very communicative the entire time. The dispatcher sent me a tracking link for the truck and also called me to check in and let me know when the truck was close. They also requested pictures of the scene beforehand so that they could decide the best way to get my car out. Once the tow truck got there, the tow operater was very nice and did a great job. Very profesional and good at his job. Very much appreciated this service and would call this place first next time their service is needed.
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November 2023 by Stephanie West
Unfortunately we needed services and on-site towing was sent by State Farm. They arrived in half the time I was told it would take. Santiago was so very accommodating, professional and had a smile on his face the entire time. He had to maneuver through some really tight places and he did it flawlessly! Could not have asked for better service! He made a bad situation much better! Thank you for the great service Santiago!
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November 2023 by James Grajeda
They were very helpful and really did help me. Especially Nathan.Service: Car towing
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November 2023 by Cindy Lu
Mr. Nathan is suppers and very good helped! ??? ??Service: Car towing
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November 2023 by Grizzy G.
What's up with all these blinding lights shinning back at traffic? Was on the 60W fwy behind your tow truck & couldn't see cr@p!
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October 2023 by Jennifer Amato
Wonderful team. Very responsive and efficient from start to finish. Thankful to have their help getting to the Subaru dealer in Santa Monica when my new car was not running well.Service: Car towing
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October 2023 by Larry Barker
Santiago was fast, safe and dependable where many other companies dropped the ball.I recommend onsiteService: Motorcycle towing
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September 2023 by Josh R.
This is the worst towing company I've ever worked with. My insurance company forced me to use them for a recent tow. We had an appt booked with a mechanic and they showed up so late due to multiple cancellations on their end that we missed the service appt. Then, we booked another appt at another dealership--and the tow company missed that one, too, and instead stored the car for 3.5 days without getting our permission and even wanted to bill us for fees. They never took the fees off but the insurance company agreed to pay them. Four days later, they again canceled our tow appt for towing to the third service appt but luckily we found out in time and got them to tow the car and only be an hour or two late to the appt. I've never been so happy to have my car away from a tow company. Worst experience ever. Not having to call them or be called by them a million times a day with zero progress or momentum is a blessing.
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September 2023 by Conor Harris
I had a flat on my motorcycle and this company was called by my insurance's roadside assistance. Everything fine until, upon arriving at the drop off (the dealership), due to whatever inane reason, their driver dropped my bike, seemingly off the truck, doing *extensive* damage. They equivocated and played it down on the phone when they called to inform me but ultimately, someone agreed to meet me at the dealership the following day. Upon discovering the extent of the damage, rather than stay to arrange payment and alternate transportation for me, he claimed he had to move his truck and left without so much as leaving a number. All of the call center reps suddenly couldn't help me, and I was forced to file a claim with my own insurance. It will be immensely satisfying when they're forced to pay for the thousands of dollars of damage their incompetent driver caused and their cowardly rep avoided, when all I needed was a lift to fix a flatService: Motorcycle towing
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August 2023 by Conor H.
I had a flat on my motorcycle and this company was called by my insurance's roadside assistance. Everything fine until, upon arriving at the drop off (the dealership), due to whatever inane reason, their driver dropped my bike, seemingly off the truck, doing *extensive* damage. They equivocated and played it down on the phone when they called to inform me but ultimately, someone agreed to meet me at the dealership the following day. Upon discovering the extent of the damage, rather than stay to arrange payment and alternate transportation for me, he claimed he had to move his truck and left without so much as leaving a number. All of the call center reps suddenly couldn't help me, and I was forced to file a claim with my own insurance. It will be immensely satisfying when they're forced to pay for the thousands of dollars of damage their incompetent driver caused and their cowardly rep avoided, when all I needed was a lift to fix a flat
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August 2023 by Eugene Seno
Absolutely useless.
