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August 2024 by Larry Argueza
My car got stuck in Monrovia. Nathan (driver and manager) arrived fairly quickly (the wait was only 25min). It was too late to bring my car to the dealership, so Nathan will bring my car to the dealership tomorrow morning. Nathan is very detailed and transparent. I can see he really takes pride of his work. The best experience I’ve had in a car towing scenario. Thanks for caring Nathan! ??
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July 2024 by Monike Medina
Thank you Ole for picking up our car at our job and working with us. We appreciate you.
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July 2024 by Andrew Soto
Good Job
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July 2024 by Aviran Barak
There is nothing more frustrating than being stuck with your car on a hot day in the middle of nowhere. Luckily I found Onsite and Nati!
From the first moment the company representative, Nati called and said a driver was on his way to you, initially the time estimate was 90-120 minutes, the peak time in traffic.
Nati promised to hurry the driver to arrive as soon as possible and so it was, 45 minutes after the phone call Carlos the tow truck driver arrives, a smile on his face makes me finally smile, two minutes the car is on the truck and Carlos makes sure the car is properly secured and we are on our way to my house. Exemplary service from start to finish. Thank you very much Nati and Carlos!
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July 2024 by James Wang
OnSite Towing is wonderful, I especially appreciate Nathan from the company who did very good job on towing my car to the dealer site for repairing. It is the first time for me to deal with towing company, Nathan jut made me feel very comfortable and confident with what he did through the towing service, really appreciate the service and highly recommended.
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July 2024 by Alejandra Madera
I would give 0.
Complete waste of time. No respect for your time. I was told an eta. Then called to confirm they were closeby and then last minute they add 45 minuted to the ETA. Do not bother with these unprofessional people.
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June 2024 by G Santana
To Nathan ,
Thank you very much for helping my mom with towing her car today. Very professional, polite, an outstanding individual ! God Bless you brotha !
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May 2024 by Isabel Paxtor
HORRIBLE EXPERIENCE! WAITED 6 HRS FOR THEM TO PICK UP MY CAR AND THEY NEVER DID. KEPT ON LYING AND ADDING 30-45 MIN MORE.
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April 2024 by Ray Z
Had gotten stuck. Tow driver operator Nathan very polite helped with my needs. All in all great experience hands down. 5 star!!!
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April 2024 by Petra Hiles
Wonderful service, Carlos was great and gentle with picking up my vehicle, very professional and quick. Would recommend and come back if I ever need their services again
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April 2024 by Gaby C.
Edit: The owner's response is childish, this occurred YESTERDAY. I was speaking with Nicole multiple times, but I just got dismissive responses each time, extending the time the non existent truck was coming. Why should I waste more of my time talking to a manager that will just argue just like the petty owner is here now, missing every point I make.
Instead of replying to negative reviews pretending to be innocent, why don't you guys DO YOUR JOB and communicate with your customers. I told Nicole the first time we spoke that this a secondary tow. Just admit you messed up, have bad customer service, and do better. My card was certainly charged and you are certainly hurt at my review, so it seems like it's you who takes reviews "so far." The lack of professionalism...
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I arranged a tow truck in the morning to pick up my destroyed car from an impound lot to my home with my insurance. Onsite was the chosen third party to perform this service. I ALSO paid the service fee up front! I had already paid for my car to be released and I spent hours waiting for the non-existent driver to arrive. First, I was told 30 minutes. Fine, I went to go get food with my ride in the meantime. 40 minutes goes by and we arrive back at the lot and surprise surprise, my car wasn't picked up yet.
I call again and this time Nicole answers. My ride had to go to work at this point, but we both trusted that onsite would arrive any minute now. I give Nicole extensive information, including the fact that this a secondary tow (impound lot to my home) and in a very dismissive tone, she says 30 minutes again. AND I quote, she also says "maybe less." I asked for a driver's name and contact info and she refused to give it to me (likely because I never had a driver in the first place).
Another 30 minutes go by and the impound lot is about to close and I don't want to be stuck paying storage fees after the car's been released so I just told them to just take the car out now and there I was sitting in a busted car (that had a FULL BUMPER wedged inside!) in the middle of the street. I call again and Nicole once again picks up and she says the driver is on his way in 20 minutes and refuses to elaborate any further.
At this point I've had it. I had no more water, my phone was less than 10%, and I was stranded by myself away from home! Immediately after that last call, I tell my dad to call them and Nicole immediately told him that our insurance canceled the tow (another lie). Which is insane because two minutes ago she told me another 20 minutes. It's crazy I only found out about the cancellation because my dad called! She never had any intention of calling me to AT LEAST let me know so I can figure something else out. It's honestly such an awful thing to do to someone in a desperate situation.
I called my insurance and asked why they canceled, to which they tell me they have no reason to cancel it, since I already paid. Onsite canceled themselves due to my car being in an accident. In the meantime, my dad calls our trusty mechanic and he sends a guy in 24 minutes without any bs. The driver even called me himself to give me his info! My dad then calls onsite again to call them out on their negligence and lies. Nicole picks up and to no one's surprise, she keeps lying. In her continued lying and blaming it on her supervisor, she actually admits that she just said whatever number to shut me up and that the service was never going to be done due to it being a secondary tow. Nicole is so lazy that she lies to customers that are in desperate situations and feigns ignorance when I told her myself in the first call that this is a secondary tow.
And Nicole, learn how to be a better person. What you did to me is unacceptable and evil. I was in a head on collision and I am suffering various injuries. I should've been resting way earlier but I was forced to be in a
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April 2024 by Erick
The liar Nicole told us the tow would be here 30 mins. We called again another 30 and another 20. Until I called the insurance and said they cancelled.
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April 2024 by My’Kiera Rowles
If I could give 0 I would they are very disrespectful and act like they just know everything they I highly don’t recommend
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February 2024 by Joe Reyes
Onsite is the best of the best! Have needed 3 winch out with some Amazon vans and onsite to the rescue with no issues! Highly suggest them!
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February 2024 by swapper_ G
Too much for a tow look elsewhere
