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July 2023 by Richwithme Richwithme
HorribleWaited 10 minutes with an empty bankManager standing up having a personal conversation and makes acknowledgment after 5 mins. Reminder empty bank and she wasn’t busy with anyone.
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June 2023 by I S
Poor costumer service…even when they are clearly wrong they will not admit it… manager Brenda Macias is the worst…they don’t care about you as a client at all… argumentative and rude….
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May 2023 by Erick B.
They will fuck you in the ass if you open a new bank account due to Chexsystems inquiries. Not even CFPB will help you. STAY FAR AWAY FROM THESE CROOKS!!!!
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April 2023 by Shirll C.
The worst! Ever since the switch from One West Bank to First Citizen this branch has been chaos everytime i come in. The SLOWEST service. Customer service is out the window with this staff. There is a short hispanic woman who is the supervisor who sits at a desk at the end of the teller stations so when walk in you can't see anyone to wait on you. You could stand in line for an hour, they don't care here. She was rude to a friend of mine and me on two seperate occasions. If you ask her anything she has an attitude. The old staff was never rude and had enough tellers. The office people talk so loud you can hear all their conversations. AVOID THE LA BREA BRANCH!!!
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March 2023 by Romy Eleps
It is now the First Citizens Bank nee One West Bank. Fast service ?. No lines ?. Very helpful staff ?.
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August 2022 by Joseph
Poor customer service, and manager is never available there to help with questions or concerns. So frustrating, I regret ever coming here!
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July 2022 by Jeannie M.
Slowest branch in Los Angeles. No matter how many people in line they've got one teller. Go to another branch and save your time.
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September 2020 by Daniel D.
my mother loved this branch. she was in banking for 25 years and she liked coming here until she passed in 2018 , Eugenia... I can say with experience, she was always in and out of the branch as I waited for her. so this place is sharp.
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March 2020 by Diana S.
Best customer service of all time. Have been banking there for 20 years. Goes above and beyond for me at every level.
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December 2019 by Alexander T.
Poor customer service--and owned by a loyal Trump supporter. Their promotional material indicates that they're not just a bank, they're a neighbor, but they wouldn't break a small bill for someone who lives right across the street. Find another bank!
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August 2019 by Vill Bill
Great bank
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December 2018 by Vov Bill
Really nice branch and bankers
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March 2017 by SHERWIN KEAK
I dont have an account there, but went to cash a check drawn from one of their accounts. No lines, it was kinda empty. Three tellers and i basically walked to the first teller. I wasnt given a sales pitch about opening an account and i wasnt charged a check cashing fee! This bank is great. Im thinking about opening an account w them now.
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May 2016 by Tiaviana Davis
Best bank evveerrrr
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April 2015 by Order Fabiolus
I Love this bank
