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December 2023 by Alex A
Got two defective watches. Reps are amazing though but quality of the watches dropped. Update : the two tone gold aqua Terra in display fell apart on the links when I was looking at it
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December 2023 by Bryan A.
I went here in the middle of the year (sorry I meant to leave a review/survey 6 months ago) and got my Seamaster 50th Anniversary GMT authenticated & adjusted. The main dude (you know who you are - glasses) was very helpful and sized my bracelet. Everyone was incredible in fact in welcoming me into the Omega Brotherhood even though I technically didn't buy anything from the store. Grade A service, people, atmosphere. They're all sexy beasts in my book!!
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September 2023 by Shalom Pima
Not only is Omega a company with an incredible history and maker of great time pieces, but apparently Omega is also great at choosing the right employees to represent their brand. Garry Chen is a fantastic example of that. And even though this watch was purchased directly through Omega online and not Garry, he took pride in assisting us fully. And the next time piece I purchased I will definitely want Garry to assist us. Thank you
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August 2023 by Cyra S.
I always try and leave a review for outstanding service and we really received that today with Sterling, one of the nicest sales reps I've ever worked with and we were only there for 10 minutes, knowledgeable, showed us everythinggggggg we wanted to see with no issues, just had an absolute pleasant personality - when I come back in December I'll be asking for him 100%
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April 2023 by Matt Curless
Everytime I have been at this location my experience is 5 stars! Below is the email I sent to the Boutique Manager:Raymond,I hope this email finds you doing well. I wanted to compliment you on the professionalism and amazing customer service of your staff. I bought my first Omega watch from your store over a year ago. Even during that visit, I felt like family based on how everyone treated me. Unfortunately, my Omega watch had a screw loose on the band so I had to come in hoping it could be fixed. I entered your store today and Rohan came up to see what was needed. I thought I was going to have to come back to get the watch, and with a 6-mile trek it makes the trip less than convenient. He asked if I could wait around for 20-30 minutes. He also offered me a beverage while I waited which I politely declined. Then Garry, who sold me my watch came up and greeted me. He talked to me a little about that watch and how it can happen, but Rohan will get me fixed right up. He also showed me some nice pieces which unfortunately I wasn't in a position today to buy. We did look at a nice band for my Seamaster which I am buying. While he was back checking to see if he could get a clasp overnighted Sylvia asked me if I could use a drink. You don't have to ask me twice because usually I'll say yes (Garry don't ask me twice on a new watch when I come back in ?), I told her I'll take an espresso. I am in sales/customer service, and I work with a great CEO. Like Richard Brandon's philosophy, if you go above and beyond for your employees, they'll do the same for your clients. And in my experience your staff represents these qualities! Anytime I can refer Garry and your store I will.Regards,Matt Curless
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February 2023 by Paul Rogers
I went in today to scope out a future purchase and grail watch that I am putting away for. Raymond and Garry were awesome. No pressure and just as excited about watches as I am am happy to showcase the pieces for me! I know where I will make my purchase when I’m ready
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February 2023 by Anthony B.
Great service. Brought my watch in for maintenance and they did a great job. Omega over Rolex any day.
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January 2023 by Faiz M Din
Very good Sales person, very professional and helpful.
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January 2023 by Soban Faiz
Omega is a brand I dream of owning one day, seeing the watches was enough but when I went into the store there customer service was beyond exceptional.They let me wear a Seamaster (my dream watch) and I cannot be more thankful. I can say when I do buy my first Omega after uni it will be from this store, more specifically from Gary.Exceptional service guys, keep it up. And thanks for having us.
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December 2022 by Mike L.
Ask for Sylvia Liu. She's the best. I called inquiring about the 50th anniversary Snoopy. She was a great sport about answering all my questions, she put me on the waitlist, sent me an email confirmation and also send me a few other recommendations for watches. I could enjoy until my name comes up for the snoopy. Although it has calmed down a bit, the watch industry certainly has gotten crazy in the past year or so. It's nice to see that some good old-fashioned customer service is still alive and well.
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December 2022 by Daniel C.
This is my second review for this boutique for its exceptional customer shopping experience, especially the excellent and unparalleled service provided by Yanni. She has been very helpful, knowledgeable, and patient with all my purchases. I strongly recommend Yanni for your next Omega purchase.
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December 2022 by Kyle Bloomstein
Great staff, super helpful and attentive. Would recommend you do you watch shopping here!
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December 2022 by Michael Dieguez
Rohan's willingness to go above and beyond really solidified my further purchases of watches here at this location. I really appreciated how I was treated with care and the utmost helpfulness I could possibly imagine. Garry also helped me out and answered any question I had. I appreciate these people doing that for me, as they could have easily not cared enough to do so. Rohan is going to be the person I will come back to visit when it is time to buy my sapphire sandwich moon watch. Rohan, thank you to you for all of your help and understanding. God bless you and your family. I look forward to doing business with you again in the future. I cannot recommend him enough, please ask for him if you come here. He is the man.
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December 2022 by Matthew Himmelrick
I recently had my Seamaster serviced and I couldn't be more impressed with the service and experience. Omid went above and beyond with helping me get my watch dialed in. The manager, Raymond, was also very quick at responding to my emails and answering all my questions. I will recommend Omid to anyone looking to purchase an Omega time piece. Thank you again!!!
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December 2022 by Giuseppe Camilleri
Customer service at this store (Beverly center) is Horrendous!I waited 20 mins and still was not able to get assistance from any of the two employees there. A former concierge here and I wanted to take this moment to express myself on how I felt. I wonder how they got hired. I asked for pricing on a specific watch and the representative didn't even offer to show me the watch. Obviously he did not want to make the sale. The new guy, i suppose with the shaved hair on the sides. Please give your job to someone else who really can do a better job than this.I needed a quick buff on my Omega watch and they didn't care. After leaving and waiting for so long, the rep.runs outside the store trying to catch up with me to fix the problem. The damage was done already. This is unacceptable! I shall find elsewhere to spend the money.
