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January 2024 by Ryan H.
I lived here from 2020 to 2024 and my experience there deteriorated year by year...MOLD is also a huge issue here! We had mold in our sinks and around the apartment constantly in a way I've never seen in any other place I've lived. We have old pipes that clog easily and an A/C unit that constantly breaks and leaks causing mold in the walls, but they did put a nice coat of paint over that when it happened ;) One of our friends and neighbors did a mold test in their apartment and grew mold in petri dishes in just a couple hours (the test is supposed to take MUCH longer than this). Mold in a bunch of these units!SECURITY DEPOSIT? HA! Hand that right over to them because you don't get that back! MY return was 17 cents because they wanted to use my money to do basic maintenance and upgrades. I did their move-out walk through with one of their team members and paid the extra cleaning fee for an easy move-out, then they charged me $500 between reglazing the tub (what??) and a new Stove? Both were scrubbed clean and then paid to ensure it was clean. Nothing was ever mentioned about the tub or stove in the walk through. This has been noted as a complaint by everyone moving out right now! No one is getting their money back because they are pocketing it for general upgrades. On a positive note... This property is full of excitement! Active shooters, domestic disturbances, randos who follow people to their door, and plenty of other reasons to have the squad cars rolling in on a regular basis! It's like the cops are just part of the community :) The property management will nickel and dime you. Parking is atrocious and expensive if you want to pay for a spot (spots where people are still getting their cars towed from). DON'T EXPECT TO HAVE FRIEND OVER because they limit you to two guest cars per day, so have your friends pile into a clown car at the gate if you want to even have a small movie night! Their policies are completely misguided and at the expense of loyal tenants. We had such great rapport with the staff here for the longest time, but they have really left me with such a bad taste leaving here. I just want people to know what they're getting into going in. Definitely ask some questions going in. Buyer beware!
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January 2024 by Emily R.
My car was towed at 9 pm Saturday for being parked in an open parking spot when I pay extra for reserved parking. I was only there for two hours and I can't get the car until noon on Sunday with a $400 charge. Supposedly there is a new parking policy that is strict and enforces towing without calling residents. I went to the security and he said they don't do calls after ten because people complained about the calls waking them up but my car was towed at 9pm. To make matters more interesting my sister who also has a reserved spot was parked in the same open lot from 5pm to 9am (overnight) and her car was still there. I never received a warning and have lived here for 4 years and have always gotten calls. This is ridiculous and I will not be extending my lease after August. This place is mean and ridiculous to tow someone who has never had problems and always paid rent on time and who pays extra for parking to be towed out of the blue 4 years later and the same "strict" policy wasn't enforced for everyone. Pathetic and rude. Very shady business and especially leasing people are worthless and couldn't care less. I wouldn't recommend living here rules are only enforced when wanted and they try to change it up to make life harder for residents.
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January 2024 by Brazil S.
The management here sucks. They regularly tow residents cars while allowing delivery drivers to take your spot
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January 2024 by Chandler C.
Diego is an amazing maintenance man. He serviced my request very quickly and was successful in just 10 minutes. Thank you Diego!
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January 2024 by Dee Dee M.
This review is for Maintenance Tech Diego. Thank you SO much for your prompt response in assisting me with my request. I appreciate your efficient and thorough services. 10 stars across the board!
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January 2024 by Cassie A.
Absolute terrible place to live now. We have lived here over 6 years and loved it before but it just keeps going downhill. Management- awful Staff- caters to "future residents. Once you're in you can forget about eve getting a response, ever again! Criminal activity- more and more.Slum- more and more.. no background checks. Security- it's a joke, anyone can come on the "private property"Parking- ridiculous limits for residents and guests. And parking increases for current residents. Gates- constantly broken and never fixed properly. Pedestrian Gates- constantly left jarred open for anyone to enter the property. AVA has been aware for months and it continues.Cars- constantly broken in to. Mail- not safe to use this address. Boxes constantly being broken into.Balconies- some structurally unsound. Extra wood beams on numerous balconies throughout the property.Dog park- Never cleaned by AVA! How is that legal?!? Dog cleaning station- No floor/ground bath for large dogs. It's hard for large dogs. ** MOLD - yes mold. Numerous residents complaining. **it's hard to get AVA to address and take care of issues like these. They would rather increase your rent the max they can every time, hoping you leave. They must make more off shorter term. Lots of long term residents have recently moved and it has to do with the environment changes and the feel of the community..it's not there. And the fact that AVA will increase rent every year. At some point it's too much and they force you out. Sad. Very Sad. It's a shame. Such a shame. This place has so much potential if they actually cared about the people, the community, making things better and not just about the money! But it is a corporation after all. I just had HOPE!! AVA will INCREASE your rent the max they are allowed every time possible, at every lease renewal.
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December 2023 by Vanessa B.
I would like to say that Diego (maintenance tech III) was by far one of the sweetest, and fast working maintenance guys I have had help from. He was very helpful with the information he gave me on how to avoid these maintenance issues in the future. I am always in awe of how the maintenance team at AVA TOLUCA HILLS are always so attentive, hard working, and make sure they do the job correctly. It almost feels like one of your uncles coming to help fix something in the house- that's how comfortable and great they are at their job! Love you Ava maintenance team and shout out to DIEGO
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December 2023 by Crystal Smart L.
I lived here for almost 2 years. On the positive side: the maintenance workers are incredible. Very kind and helpful. The tenants typically keep to themselves and are reasonably friendly. Some need to pick up after their dogs. On the negative side: the safety issues are not quickly addressed. Parking lot lights will be out for weeks and the "security gates" are out dated and often broken, left open. Cars are regularly broken into, with a lot of police activity. From SWAT being around my building at least twice to almost weekly posts of tenants reporting police activity. I've read female tenants stories of being physically assaulted with AVA not having video from their broken cameras. My first week there, reports of a naked man walking the floor below us. My last week there, another naked man on the roof. I used to say that living there was like a mid level motel during spring break. But this is Los Angeles near Hollywood. With over 10,000 units, it's almost like a little city. Then I became aware of only 1-2 guards at night. They are under staffed with limited knowledge of the complex. It took over an hour and several phone calls/text for a guard to meet me at my parking space as he was lost and turned around. Fortunately it wasn't an emergency. With no onsite emergency contacts, (besides the guard shack previously mentioned) during a huge brush fire I was connected with a call center in some other state. They knew nothing of the complex or what was going on. After that I would only contact local authorities. I was waiting to write my review until my deposit was returned. Almost 2 months later I finally received an "itemized" invoice with photos from another apartment. So now to small claims court. They are not honest, nor honorable in practice. Every time someone moves (I have screenshots of at least 3-4 other previous tenants going through this right now) it's $500 for a new stovetop, they ignore rent control rules and California law hoping people will pay and go on.
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December 2023 by Ler Tutelo
I'm rick james biotch! Sorry couldn't resist ?
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November 2023 by Elmira A.
A big shout out to Mauricio from Maintenance Tech. Quick to repair, always great work and professional attitude!Thank you Mauricio!
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September 2023 by César Arturo
I spent a year living there ? I reeeeaaaally LOVED IT ? Beautiful Place ?? I would love to go back there
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September 2023 by James Tarpley
I stayed in the room that Rick James stayed in. Actually was there on a business trip with a major corporation that makes the very best chocolate in the world. It was a very nice apartment.
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July 2023 by kenkong45
Lived there in '88-'89 and loved the location, Studios down the street, Hollywood Hills nearby, we even climb to the Hollywood sign and took pictures standing in the O which you can't do now. Ran into Eric Estrada several times at the store and laundry room. Good times while the job we were doing in Burbank was completed. Saw Dawn Wells, Rita Coolidge, Jamie Farr, and Bob Hope when Barbra Edens received her star on the Walk of Fame.
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April 2023 by B D
RIP Legendary Rick James ❤️ he died here back in 2004
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June 2022 by Kim P.
We are still in love with this place. I feel like I'm on vacation everyday. We've started doing an incredible hike that starts on a private trail here at the Coyote yoga deck (by the front entrance) which ends with the epic view of all of Los Angeles and an iconic tree called the Wisdom Tree, we love hosting friends in the lounge areas and by the pool, there's a beautiful hillside by our patio where I can meditate and be surrounded by nature, the team here keeps everything spotless and the grounds/landscaping looking incredible, any time we have any issue maintenance is here so quick solving the problem and are so nice and professional, we have really kind neighbors on our hall and I feel so blessed to live here everyday!
