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March 2024 by Dariga Ibrayeva
Thank you very much for such a wonderful customer service. Special thanks to Alibek for finding and getting my order to me even though it wasn’t ready and being super polite yesterdayThat really saved my time and made my dayyy
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March 2024 by F James
One of the nicest Nordstrom stores. Stopped by men’s fragrances not knowing what to get and Liz made two great suggestions and purchased one. I’ll be back for the other - hopefully she will be there. Thank you for your excellent service Liz.
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January 2024 by Ana
I needed to get a gift for my friend and the salesperson in fragrance named Cayla helped me out and she was very helpful and very patient to help me find the right one. I highly recommend this store
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December 2023 by Konstantin Starodetskii
Great place to find everything you need for a new look. Staff is kind and friendly. You feel free to shop around and when you need help they are always there.
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October 2023 by Rita P
Best Customer Service in America!Ayden at Jo Malone counter at Nordstrom's was so kind, knowledgeable, generous, and helpful that she basically restored my faith in the great American customer service! Sadly, it has declined in most place and doesn't exist in others (like the actual Jo Malone store at Century City - see my previous review). Will only be buying JM products here from now on!Thank you Nordstrom's for keeping your standards high and hiring people like Ayden, who actually want to help and make me want to come back and shop there!
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October 2023 by Camryn Cramton
Aaron was so sweet helping me ! She helped me find everything I needed
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August 2023 by Tia B.
No stars every time I go in here I get treated badly. racist store I love their stuff though
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August 2023 by Nunya Beznaz
I always have a pleasant time shopping especially in the women’s apparel section. All of the salespeople are working hard and are very attentive to needs, requests and suggestions. They are not pushy which I appreciate.
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August 2023 by Nader Al-Naji
Jessica in the stroller department is amazing. She spent a lot of time with us walking through each option. Really helpful and so nice.
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August 2023 by Joi R.
It always feels like I'm receiving the royal treatment every time I shop here. Shoutout to Patrice who always goes above and beyond whenever I need to pickup or return an item, she's literally my go to person. And shoutout to Violeta in alterations. She so sweet and makes me feel like a queen, always encouraging me to flaunt my curves, "You know, it's women who pay a lot of money to have what you have." Love her! The alterations are always spot on with everything done exactly the way I want. On a recent visit I was escorted to Men's fragrance and I seriously felt like I had a whole bonding moment with the nice guy who was intruding me to some unisex scents. In the rare event that I have some issue, management is always prompt to address it and provide a happy solution. Like when they misplaced a shipping item but promptly reordered it and gave me a gift card as an apology. I've been a Nordstrom's shopper my whole life as my mom bought most of my clothes from here growing up, so this place is very much like home for me. I'm sad that we no longer have the Westside Pavilion location, but I love shopping here.
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June 2023 by Sara R.
Grew up with the original Nordstrom in Seattle. Those days have come and gone in terms of " the customer's always right" and great customer service.I had one young woman employee, when I ask her where the elevator was, tell me to go to the nearest checkout and ask them.The clothes are no better than Target, including Collectors. Gone are the days of high end beautiful clothes.A super disappointment today. Otho g even remotely worth purchasing.
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June 2023 by Issa I.
Nice store. Rude employees. Especially one named Holly at the customer service desk.. I was returning several items purchased on my Nordstrom credit card plus 1 item that was purchased for my birthday from a friend but I lost my gift receipt. Holly was unable to do her job, she was confused, so she went searching for the back store team for guidance and was gone awhile, so I lined back up and went to a different cashier. Well she finally hobbled back to the sales floor and whispered to the representative that had already started my transaction to not refund my items. He became hostile just like she was but dialed it back after completing the transactions and realizing she was wrong. And he apologized for her behavior. Negative stars for this terrible experience . I do not recommend allowing Holly to complete any transactions and I attached her picture.
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May 2023 by John Tallacksen
Is it just me or is it hard to find whatever I'm looking for in Nordstrom these days. We came to look for a gift for my Suegra, and just nothing jumped out at us. I'm just somehow not getting gift ideas at Nordstrom anymore.
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April 2023 by Christy Laket
Great way to get anastasia eyebrows for half the price. the only problem is the chair seems to have lice or mites on it. You guys need to covid clean that chair between clients. So until then I am paying full price in BH.
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February 2023 by Sevilla Clark
Amazing customer service. The people here are so helpful and available. The place is clean and smells nice. So many shoes to choose from.
