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December 2023 by Mark J.
Had a great experience with my salesman John Won and all the staff there. Inquired via email and he gave me as much info as I needed before actually going to the dealership. I was looking to lease a new I4 M50 and was able to confirm availability and get the pricing I was looking for. Process was straightforward and smooth...nice experience compared to other dealerships I've been to.
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November 2023 by Sanya V.
This dealership never disappoints but my previous visit has exceeded my expectations thanks to Alvin at service. I absolutely strongly recommend BMW of Downtown LA, it is worth the drive.
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November 2023 by Cindy M.
I do not recommend coming here. I bought 2 BMWs here 2 years ago and had a great experience. It since has changed ownership and character. Sad, they lost their integrity.
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November 2023 by D. I. M. DO IT MYSELF
NOT DTLA… more like Huntington Park across the street or South Central LA. I purchased a new vehicle from them only because they had the exact color combination (blk/red) and would honor the Truecar quoted price. No problems there. Upon arrival I test drove the car… south central streets have tons of traffic and lots of potholes!! Top speed 25 mph!! ? Fortunately I had already test driven the car elsewhere but they didn’t have my color in stock. Minus 1 star.Once we closed the deal, they tell me that I have to wait 4 hours to drive the car home because it needs a full charge (HYBRID)…. Hell no I wasn’t waiting and getting stuck in traffic trying to get home in rush hour traffic out of South Central!! They drove the car home and delivered it that evening. Minus 1 star.I’ve always purchased my BMW’s from Irvine BMW where you can test drive the cars the way they were meant to be driven and not risk getting robbed. Now that the pandemic is over, they have plenty of inventory. Irvine BMW is a no nonsense dealership.
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November 2023 by Edgar A.
Ridiculous, unprofessional, rude, angry staff. That dude wanted to argue and prove me wrong when all I needed was help. Get your stuff together BMW. This location is NOT GOOD.. do not recommend
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November 2023 by mark o.
So I took my car in last Thursday because it had very bad shake in the engine, and the service advisor Alvin told me that I was in need of new spark plug even though I change them 37,000 miles ago. As of right now my car is sitting around 44,000 miles so I knew from the start that I dont need spark plugs. They told me if I wanted to pay 1,000 to get them replaced with oem which I declined. Only to realize as I took it home that one of the ignition coil cable wasn't properly plugged in, and the car started running smoothly as before. Either they didnt know and didnt check like they should of or they knew and tried to rip me off. Other than that am checking my car from now on before taking it to get it "service"
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November 2023 by Ebony M.
My Service Rep, Garrett, has been amazing and so helpful with assisting me with my concerns and making sure that all my questions have been answered. I appreciate all his patience and guidance and I'm so grateful that Downtown BMW has someone that is as kind and knowledgeable as Garrett. Thank you so much for all your support.
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November 2023 by ScissorButtons Dez
BMW of Downtown LA had more inventory than the other places I went to. I worked with Edgar Manzanares to narrow down the perfect car for me. He was very professional and worked everything out to make it easy. Edgar was on top of everything and is definitely the guy you'll need to ask for.
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October 2023 by Robby S.
I was sent an email from Keyes European that my GLC300 lease was coming up in a few months. That started me looking at what our next car will be. The wife and I decided we were done with gas, so we started looking at all the electric options out there. We were very interested in the BMW i3, even though it was discontinued a couple of years ago. My wife had a great relationship with Nick Alexander Imports for over 40 years (!), so I looked at their pre-owned cars and saw a beautiful 2020 i3 with low mileage. We contacted what is now BMW of Downtown L.A. and spoke with Omar. He was wonderful to deal with. We went down there and test-drove it on Saturday, and by Sunday evening, I was driving this baby home!I've bought a few cars in my life and was dreading the thought of going downtown late on Sunday, but Omar got me out of there very quickly, and with a great deal. Omar's a straight shooter and knows how to properly treat his customers.Highly recommended!
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October 2023 by ang li
I purchased BMW X3 in this store. It is amazing which included so many cars in the store. Sales is Stanley! He is very friendly and willing to help me to solve any problems I have! The whole process of buying a car is so fluently and successful. I highly recommend Stanley!
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October 2023 by Julio Sequeira
I have boughten 4 BMWs from 3 previous dealers. I have had 3 different experiences that couldn't be any different from each other. I won't tell you were I went and received deceitful selling and financing tactics. But I will say do not waste your time going to other BMWs. Save yourself time and disappointment and go look for Jon Won at BMW of Downtown LA/Alexander Imports. Jon will go above and beyond to help you find the car you want, wherever it is! He has helped us get a 3 series and brand new 2024 X3 (which wasn't even on the lot but he made it happen!).He's straightforward and honest something that is not found in car dealerships. I did the mistake of going elsewhere previously. Never again. I am sticking with Jon.
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October 2023 by Brandon Fregoso
Purchased my first vehicle through this dealership and what can I say they made my decision come at ease. Thanks to John Daley I was able to negotiate on a great price for my 330i and become more knowledgeable about BMW. With every question I had he responded with a fluent answer that made me more interested in the vehicle. For many who are skeptical on going to this dealership there is no need to be, they’ll reach out whenever there’s an issue/question that has to be mentioned as well as being efficient with your time. Highly recommend John as a salesperson as he makes it welcoming to the client.
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October 2023 by Marilu B.
My son purchased a BMW biggest mistake ever. First of all it hasn't been 30 days and the car has been at the dealership three times already so many wrong things with it. Now we found out that his previous lender because he did a trade in hasn't got paid from the dealership which is now affecting his credit. When I call the only one that answers me is the sales guy but management if you leave a voicemail never get a call back. Don't buy from this dealership worst everrrr!!!!!
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September 2023 by Joe H.
Came in the day before to look at a M3 spoke with Omar Zyout , and told him that I'll be back the next day and if the deal makes sense I'm taking the car off the showroom floor, he worked his tail off and made it happen kept his word so now the M3 is going to my garage now!!!! Ask for Omar Zyout to help you make a deal happen!!!!!
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September 2023 by Faraz Ali Yousufzai
Amazing customer dealing at this dealership. I got an amazing deal thanks to John Daley. He was very kind and courteous to come in on his day off and show me the vehicle I wanted. Even went above and beyond to help me get my vehicle back home when I ended up leasing a new car.Definitely recommend dealing with John!
