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October 2023 by christal robinson
Everyone was very nice... good job replacing my brakes.
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September 2023 by Kimberly A
Great customer service. Very friendly. Explained procedures throughly and easy to understand. Considering prices going up everywhere, their pricing was great. Will bring my car again.Services: General repairs & maintenance
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September 2023 by Aisha Hines
This place overcharges women for services! I initially like Luis who helped me with my breaks in the past. They charged me about $600 which i thought was ridiculous but they were paid through a non profit so I didn't complain. I tried to ask him about another issue that I wanted to pay for myself and he gave me a labor price that was over $100 more than every other shop I called. I even checked Google for the price of a valve cover replacement and it said the max was $220... he quoted me $375 just for labor! This place tries to get over on anyone they think they can get over on so BEWARE!
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August 2023 by Kimberly Acosta
Great customer service. Very friendly. Explained procedures throughly and easy to understand. Considering prices going up everywhere, their pricing was great. Will bring my car again.Services: General repairs & maintenance
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August 2023 by Moomoo B
Came here to get my ac fixed and paid over $400 just for it to stop working days later and gave me an even more higher price to fix it never again !Service: Air conditioning
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August 2023 by Jesus Noe C.
I took my truck a Ford F150 to repair the AC, on August 1st , Louis told it would be ready in 3 hrs , they changed the fan and compressor. 1 pm arrived truck wasn't ready, I waited til 6pm, finally got the key back drove my truck back around the corner a strange noise that wasn't there before started making, took it back to the shop they held for another had to walk home cuz after the long waiting phone died. Next day they called saying they could not find what the problem was, Luis suggested to take it to ford dealer if the problem was related to the job they did , they would be in charge of all costs. took it to ford dealer, 3 days after cuz it was weekend. Ford dealer called saying that the vacuum line was broken while mr kool did the Ac repair. To fix it they would charge $900.00, called Luis and got him in contact with ford technician. Louis satrted bragging that they would not be in charge unless now that they know, we would has to take the truck back to them( we didn't have an extra car to do all that, wife had to take an uber back home) Luis wouldn't pick up the calls anymore, I wrote a review satisfaction on the page I made the payment for the previews fixed at kool auto shop. The owner Carlos enriquez called, I explained what had happened, he denied it saying he would not pay for those expenses, he said he would listen the calls with me and Luis to see if he really said what he said, and call back, up to now the truck still at a the ford dealer and nor Luis or Carlos would respond to call or messages. worst experience ever they fix one thing brake others , the mechanics don't know what they are doing, and finally they promised they cover expenses created by them but guess what not the owner or manager will get back to you to follow up.
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July 2023 by Fernando Garcia
Careful going here. They’re going to tell you everything is wrong with you’re AC when all it needs is to get recharged with AC refrigerant & just so they can charge u a fortune.
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July 2023 by Ray Ishii
Very knowledgeable staff, friendly, honest and reasonable prices. They have a lot of great reviews online.Service: A/C installation & repair
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July 2023 by PLEASE READ
Louis, was very pleasant professional felt like family, every step of the process was explain clearly . I woul recommend this shop to anyoneService: Auto A/C replacement
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July 2023 by Harry Howard
Luis provides excellent service and his mechanics are great.
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March 2023 by Krystal C.
I've been coming to here for a few years now. Everyone is always professional. Top quality work every time no matter which car I bring to get serviced here. There's a clean waiting area if you want to stay while your car is getting worked on. They also provide TV and magazines to keep you entertained. This is one of those places I tell everyone about that's having an issue with the car. Definitely a hidden gem.
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February 2023 by Reno K.
I took my 2008 Mini Cooper there last Friday and the problem was overheating. I was given an estimate of around $440 to fix/replace the radiator which I didn't think was the problem. It wasn't the problem. He fixed 1 hose thermostat/housing and said it was going to overheat again because of the other bad hoses. Who gives a car back to a single parent that's going to overheat again? I let my girlfriend use it and she was paying for the repairs. Next thing I know it ballooned to over $700.00. I called him to explain why it was $700 to fix a hose and thermostat/housing. I didn't get a real explanation except he said it was hard to get to. He then said he gave her a discount. How was that? I asked for an invoice and he said he gave it to her! I said I don't care I need one for my records! I told him it was my car and I needed to have him communicate with me as well! He replied he only cared about who paid it. Wrong answer!!! Legally you can't work on any vehicle without the owner's consent! So I believe they do good work but are very bad at coustermeer service! I still haven't received an invoice for my Mini Cooper! That is very unacceptable. He was supposed to tell us about everything wrong with the car and he said it needed a tuneup. What he didn't know is that I bought it from a dealer he said they couldn't find out where the misfire has he checked everything so it may need a tuneup but that's not the reason for the misfire. I have an auto shop in North Hollywood that takes care of me. I know the owner for over 15 years but since this shop was local and my girlfriend referred me we went there. But he seemed to be more loyal to her because she was paying and did not give respect to the owner of the car!!!
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February 2023 by Grace Robertson
Wonderful and magical. Luis is a great guy who fixed my AC for a really fair price and did it quickly. I don't live in LA, but if I ever get stuck in the city with car trouble in the future, I will definitely be going back! Thanks Mr Kool!
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January 2023 by Brandon Toney
I’m a person that reads a lot of reviews, but hardly writes them. After my experience at Mr. Kool’s I had to leave a review…Truly stellar customer service! They thoroughly inspected my car and provided me with a range of options that fit my needs. My car has been running pretty great since then. I would definitely recommend them to anyone and plan to use their service going forward for any future maintenance.
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January 2023 by Gerald Dilbert
It's hard to give a review on this place. I feel like they have great customer service. He makes you feel at home. The con is that I feel he is a bit overpriced especially just for a diagnostic. Also I asked him to replace apart for me as well he. Didn't do it and gave away the part I gave him and gave me a used part back when I returned like he asked.
