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August 2023 by MissK S.
On Monday August 28,2023 at 12:00, I went to cash a check at BOA at 333 Hope St. Upon my arrival the bank was empty with one customer being assisted. The representative who approached me would not assist me. The woman was standing in the middle of the bank not doing anything. I let her know I needed to cash a check , she told me no one was available to cash the check. There was one other person working but he was already assisting someone. The woman told me I would have to come back after 1:30 just to cash my check because no one was available to assist me. I asked if she could cash my check she told me No she does not have any register open to cash my check. I really became frustrated because I don't know if it's a racial thing or discrimination but I never had a problem before today cashing a check there. The woman was standing around doing nothing with no other customers to assist and refused to cash my check. The woman name is Evelyn Murillo . The woman was not friendly or very helpful at all. I don't understand how a person works in a bank but not there to help people cash their checks or get their money. That is Shameful
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July 2023 by Cher S.
The rep was very helpful, friendly, and knowledgeable. Appreciate support to understand my account options.
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April 2023 by Coco P.
This branch is very nice and it's not super busy. I has a great experience working with Patty, who helped me work through an issue that nobody has been able to solve on the phone. I am subtracting one star because the manager there honestly made me uncomfortable because he seems like he hovers over his staff. He talked over her a few times in my presence which ultimately just make the conversation more confusing.
