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February 2024 by Higher Frequency
Happy New Year✨ After my phone cracked was looking to switch service back to my old phone. Took the phone to (3) different Metro's and gave up. I still have a thinking brain, I'm not addicted to my phone, so refused to spend the price of a car note for another pos phone. I frequent South LA Cafe and noticed a smaller store on Western and decided to try once more .Elisabeth was very helpful, patient and listened...all characteristics of great customer service! She switched service and I was on my way✨ ...There was no extra hassle , no excuses , no half listening while staff fiddles with their own cell phones. I had her undivided attention. Thank you Elisabeth Santos for being human✨ Peace & Blessings to you! ?✨
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May 2023 by Patty S
My mom an 83 yrs old came to this store and was charged to transfer her cell to an old, she purchased a wall charge and they refused to give her the money back, even though the receipt says it can be return within 14 days of purchase. They can are saying they can return it if it doesn't work. The receipt DOES NOT state that.
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October 2022 by Google user
Amazing customer service!!! Bryan was so helpful \\u0026 very helpful with my mom :) ! Showed us step by step how to use product! Helped us so much !! We’ll definitely come again !! Definitely recommend 10/10 ! Check the store out !!! Thank you Bryan !
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July 2022 by xvangie
Amazing customer service!!! Bryan was so helpful & very helpful with my mom :) ! Showed us step by step how to use product! Helped us so much !! We’ll definitely come again !! Definitely recommend 10/10 ! Check the store out !!! Thank you Bryan !
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December 2021 by Rico Sepulveda
Im so damn happy i decided to walk into this store, let me start out with the good customer service, but the young lady who works there named Genesis the (lil cute one with glasses) help me out so much and quickly even saved me money, she went above and beyond to help a brotha out, WOW is all i can say, they deserve a pay upgrade. Thank you Genesis! At the store on Western and MLK.
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November 2021 by Robynne Jackson
The customer service was good The store was clean and the ladies were very helpful although they did not fix my problem they suggested that I upgrade I am due for an upgrade on my telephone I told him I'd have to think about it other than that the visit was cool Martin Luther King and Western
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July 2021 by Clint Young (youngclint)
Was sold a phone model I was not into and come to find out doesn't have schedule send. If it was not due to identity theft, I wouldn't have bought be a new phone in the first place. The raffle was for a used headset, so, that was annoying too. I'll just use it for the business I plan to open, and buy a better phone, but, research which one fits me best.The young ladies are cute though. lol
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July 2021 by Lamont Biddle
Im so damn happy i decided to walk into this store, let me start out with the good customer service, but the young lady who works there named Genesis the (lil cute one with glasses) help me out so much and quickly even saved me money, she went above and beyond to help a brotha out, WOW is all i can say, they deserve a pay upgrade. Thank you Genesis! At the store on Western and MLK.
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April 2021 by Geovany Vega
Good service ?
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April 2021 by Sharane Wynn
this is the only store MetroPCS I know that states they do not give refunds. bad customer service
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March 2021 by Stacy Richardson
Great customer service
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January 2021 by Ern Adolfo
Always helpful.
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August 2020 by Blaze L.
They are Terrible! Manager is the worst and a lier! I Got scammed!Worst location ever! Bought an adapter for iphone 7 which helps connect earphones at the same time as a charger to iphone7. Spend more than 25$ Checked it with my power bank right in the store. Adapter was defected and didnt work. So they unpacked another one for me and it didnt work as well!!! Dodgiest scam in the lifetime of dodgy scammers didnt want to refund me my money back. Said they will order me a working one so i went to check back already 4 times and still nothing. Been over 2 month already. When i will get my money back or a working adapter?!
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July 2020 by Jenny D.
The employees are amazing and super sweet they help any customers with phone issues or anything the store is good but some customers are rude and blames employees for whatever cause...The manager of the store is super friendly and cool :)
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May 2020 by Charlotte B.
Unexperienced employees and the management just wants to sell phones. you'll be better off going to Google and ask them for advice then going into the store and asking Manual for help Manual the manager.that would be the metro PC at 3991 South Western avenue on the corner of King boulevard and Western in Los Angeles
