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February 2024 by Nakia Olokun
Poor service at best to young and old when you come into the store with a situation or problem you can't seem to get it resolved in the store and when you call customer service it's night and dayWhen you go to the store stand your ground and get in and get out
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December 2023 by PAULETTE HENDERSON
Friendly customer service very knowledgeable
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July 2023 by Alexx Vasquez
Horrible customer serviceFoul language and attitude alwaysOr claim they don't know how or what their doing.Retards have more sense and knowledgeGet better workers
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May 2023 by Jessica M
DO NOT GO INSIDE STORE, GO ONLINE!!! To be honest the time it would take to go back in the store and ask him his name would be that this situation has won. It has not!!! The guy inside nice-ish, until he knew i was not going to pay the absurd amount. He became short and cold with his responses soon after. Anyways, I felt, still feel like he was scamming. In the sense that I was being taxed 10% from retail price of $499 and METRO PCS online taxed from promo price $249. He said I could only, confirmed ONLY get the $65 plan (I got the $40 unlimited online). HIS RESPONSE.... "That's how it's always been". YEAH OK..I avoided paying a ridiculous activations fee and $ SIM. He was trying to charge over $430. I bought the iPhone 11 with $40 line, no charge for SIM, and taxes for $313. GO ONLINE. WAIT THOSE 2-3 BUSINESS DAYS.Customer Service and the wait alone is not worth it.
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May 2023 by Matt
Paid a bill. To reset data had to pay extra. Gave the guy 80. He didn't reset data at least doesn't show on receipt and only gave me 5$ back. If he didn't reset should have been giving $15 back. Pay attention please. Don't think I'll go to this location again
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April 2023 by letty gonzalez
Nice place, very clean. The employees are very knowledgeable and fast to help you.
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March 2023 by Adriana R
The wait was lengthy but made all the better by the great service we got from Lucy! Literally an angel who saved us from a big headache. She literally got someone to bring a 5G gateway from another store to this one so that we can have wifi as soon as possible. Wifi is crucial when working from home and she knew exactly how to empathize with us and make us feel like we were going to get out of a stressful situation.She was true to her word about calling us when it arrived to the store and offered to set up the device in store and give a brief demo so that we only needed to plug it in once we got home! Truly a gem at this location!
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October 2022 by Nancy Alex
Customer service was very good and friendly. I didn't understand why I had to pay extra for the charger, I thought that was always included with a new phone. Took an hour to complete new phone downloads.
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October 2022 by BGDARK XION4
I love you Lucy. It was a great experience. Thank you for all of your help.
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September 2022 by CLAUDIA MAXWELL
The Customer Service was excellent.
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August 2022 by Jonathan Alfredo Jolon Melendez
Manuel had a Good Customer service .He help you in a way of how you approach him and what's your arrangements to the cost. He definitely understand you and works with you so we costumers come out with a smile.
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July 2022 by alejandra cabrera
Yeimi the store manager was awesome! Will make this my go to location.
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June 2022 by Lordescissorhand
The female representative was very helpful, the male representative was not so helpful. I was unable to complete the request. The female really saved the day with this review!!!
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June 2022 by Alice Robinson
I enjoyed shopping at MetroPCS the people were very kind to me when I needed help or anything like that they will help me with a smile.
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March 2022 by WestLA O.
Call the CPUC! Metro is full of it. What's up with the MANDATORY $22 semi extortion FEE that's charged when you UPDATE or PURCHASE a DEVICE? What say YOU Metro? How about the terrible customer service? They CHARGE a FEE to PAY our BILL but FAIL to offer a ALTERNATIVE payment machine AS printed on the BILLION dollar b*llsh!t MARKETING CAMPAIGN. Where are your PAYMENT MACHINES Yeimi? Where are they? How much have you collected from my 90019 community for the excessive Bill PAY FEES that your location? How much YEIMI ? HOW MUCH? Metro Authorize Dealer verses Metro Corporte Store - GET IT THE THE FUQ TOGETHER These people move like old poodles! The 800 Customer Service # and these guys are NOT on the same page!
