-
September 2024 by Gib Marsh
They did a job a mechanic couldn't do. That the dealer charges about 150 more. They took us as a walk in. Great place
-
September 2024 by Jesse Belisle
I contacted MBS Collision Center on 07/16/24 to repair my 2011 Jetta after a collision in which a Tesla rear ended my vehicle. They submitted the original estimate of $2,854.62 to Tesla Insurance which was approved and a check was sent direct to the shop for that amount. After working on the vehicle further, the total cost of the repairs increased to approximately $5,000. By 7/31/24, Tesla Insurance determined that the vehicle would be considered a total loss. I immediately called MBS and they explained the situation to me and told me that in order to move forward with the insurance settlement, I had to sign a release of the vehicle and that Tesla would be responsible for picking up the vehicle and that I didn't have to worry about anything.
This is where the situation began to get dicey. From 7/31/24 to 8/15/24, I had been waiting for word from Tesla. 9 days after I signed the release, I was contacted l by Tesla stating that I had not released the vehicle. I was also contacted by MBS that same day asking if I had released the vehicle. I reminded them that I came on 7/31/24, signed the release, and cleared out my car, at which point they remembered the situation. They stated that they had been reaching out to Tesla but vaguely explained that the third party towing company would not pick up the vehicle. MBS had allegedly been calling Tesla daily saying that the vehicle was released, but the third party was refusing to pick it up and told MBS to call Tesla.
I was in the dark during this 2-week period until I received a text from the total loss adjuster stating "We have been trying to get the car picked up from your shop. They are refusing to take anything other than a cash payment. We cannot pay cash for a pick up. At this time, the shop will not allow us to pick up your vehicle. We will have to move forward with an owner retain settlement for your car." I called MBS again and asked what was going on and they explained for the first time that they required a cash payment and the third-party tow company would not pay cash. They told me that it was $500 for parts, $500 for labor, and $195 per day since 7/16/24, the date I dropped off the vehicle. They offered to omit the last 7 days of storage fees and stated that the total cost to release my vehicle would be $5,875. After this news, I called the bureau of automotive repair. They informed me that storage fees may only accrue from the date the vehicle is declared a total loss per statute. Additionally, the receipt states a $50 minimum storage fee per day but a sign in the shop stated a daily storage rate of $195 that I paid little attention to as this was, in my mind, a matter to be handled between the Tesla Insurance and MBS Collision Center. Finally, the shop accepted a check from the insurance, a negotiated release amount of $3,000 by credit card from me to regain possession of my vehicle, but refused any other form of payment for the vehicle pickup. I believe the shop was creating a situation in which the tow company would not or could not comply in order to accrue storage fees, leading to my paying $3,000 out of pocket to regain my vehicle and avoid the total loss of both my vehicle and insurance settlement.
Had MBS been willing to accept check or alternate forms of payment, the tow company who contacted me the same day the vehicle was considered a total loss would likely have promptly transported the vehicle, avoiding 15 fair calendar days of storage fees at $195 per day.
There was no communication regarding the pick up issue, the shops cash only policy, or my own personal liability, other than the repeated statement that Tesla won't answer our calls. On the day I paid the $3,000 to pick up my vehicle, the owner, estimator, and manager were all confrontational, stated that I was just trying to argue, and that they were doing everything by the BAR even after the BAR told me what they were doing was not legal. These guys were waiting until the value of my storage fees exceeded
-
August 2024 by Taylor Jackson Ross
Everyone at MBS was super fast, polite, focused, and communicative. I feel safe driving in my car again. Really glad to know this place is right around the corner.
-
August 2024 by Manu Muchuli
Very efficient and helpful. They kept me up to date the whole time it was being repaired, they gave me the car better than it was when I left it, and sooner than expected
-
August 2024 by Maria Nunez
Mike and Nestor at MBS are great. They always take great care of their customers, the work done is impecable, and they explain everything with great clarity and detail. I’d recommend MBS any day!
-
July 2024 by Gigio Antonelli
I had to replace my rear bumper and they did an excellent job. Costumer service went beyond and I got my car fixed and ALL CLEANED! I highly recommend MBS for repairs.
-
July 2024 by Emily Wang
Great shop. I had a scratch and dent on my bumper and they fixed in 3 days and it looked completely new. The paint job was done so well I couldn’t tell that there was any damage to the car
Highly recommend and saved me a lot of money
-
July 2024 by Christine Bachek
HANDS DOWN THE BEST!!! Kindest people, fast service, honest prices. Highly recommend. Nice to see shops like this still around!
-
June 2024 by Hamid
MBS Collision did an excellent job. They worked with my insurance and got my car fixed the fastest they could. When I picked up my car, it was washed and clean.
-
May 2024 by m m
These guys are wonderful. They did excellent work. Finished quickly, helped me with rental car. When they returned my car, they had washed it inside and out. Fully charged and ready to go.
-
May 2024 by So Kim
By far the best shop to work with and the most fairly priced after visiting a few different places. They dealt with the insurance company, got additional supplements approved, and had my car ready within days of getting the additional costs approved. And when I went to pick up my car, they had cleaned the interior and polished the exterior - it looked brand new. 100% recommend.
-
April 2024 by Jay0701
These guys are very professional and honest. The customer service is impeccable too. Glad I found them
-
April 2024 by Faraad Coston
Great staff and fair service. Glad my insurance uses them for claims.
-
April 2024 by Merri Capossela
I was involved in an accident back in November and they fixed my car so beautifully. I have never been through this process before so they really helped me understand what to expect and how to go through the process. Highly recommend this place to anyone they did such a good job!!
-
March 2024 by Maria G.
They did amazing job! Wouldn't even tell that my car went through a car accident. They also spoke to the insurance for me, which saved me so much time. My car came back to me clean and with no scratches. Thanks a million again!
