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September 2023 by Jeremy Long
Hosia greeted me immediately, narrow downed some options and showed me exactly what I wanted. He’s so good that he juggled both me and another customer at the same time. He was very through and I enjoyed my shopping experience with him!Gino, the manager is also fantastic!
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September 2023 by Adam Gwin
Went shopping for a mattress and went to Mattress Firm first. Left without feeling pressured to buy anything to shop around and after checking out a few other stores in the area knew that I wanted to make my purchase here. Got a really good deal and the staff was super helpful and listened to my needs instead of simply pushing a sale. All in all they made an otherwise stressful experience an easy part of my day.
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September 2023 by Keiyanna Chisom
Gino Gino Gino!!! He’s the real MVP! I purchased two amazing mattresses from him. Great customer service, I can not wait for my new bed to arrive. This Mattress Firm is highly recommended, everyone was amazing.
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September 2023 by Devon Fiore
My husband and I do not have the same preference for mattresses and we dread mattress shopping together because of it. We spent time with Mohammed and he was so patient showing us all of ours options until we found one we both agreed one. He was very thorough explaining the difference between them and was conscious of the budget we told him we would like to stay within. He never pressured us to spend more than we were comfortable with and made us a great deal. 10/10 would recommend going to see him!
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July 2023 by A. Frazier
We have been searching for mattress with great support and cooling technology as we have issues with lower back pain and tossing and turning due to comfortability/temperature of the bed. Ronni has helped us with not only selecting the best mattress for our needs but also with new pillows and and bed sheets! I fully recommend this store especially with the knowledge and enthusiasm of the employees inside the store.
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July 2023 by Demi Fujino
Just had a great experience at Mattress Firm with Mohammed. He was very patient and kind and helped my 88 year old grandma pick out a new mattress. She is very picky so he handled all her questions like a champ. Great service!
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July 2023 by Smart Women
We’ve been shopping around for a reasonably priced mattress and finally found it here. Exactly what we were looking for. Very knowledgeable salesman. Without the pressure to sell us more than we wanted. We were very impressed and we highly recommend Mattress Firm!
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June 2023 by Badenhop Marina
One of the best customer service experiences in my life!!! Very knowledgeable and kind staffs, everything went on time and very smooth. The staff answered all the questions I needed and everything was so on point. Especially Gino the store manager, he took a very great care of me. He was very kind, experienced and, tried his very best to find the best match and deal for me. I’m very happy with my purchase. I’ll definitely recommend this place to other customers looking for quality items.
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June 2023 by Crystal Weston
After a recent visit to Mexico and sleeping on a hotel mattress there that was perfect for me, I realized that the back pain I had been experiencing at home was due to the mattress. As soon as I returned stateside, I vowed to get a new one.Everything seemed to be on sale Memorial Weekend, so I went to my local Mattress Firm where I met Ron at the store on Pico Blvd in Los Angeles. He was attentive, patient, kind, and informative. He gave me the space I needed to lie on several mattresses, explained their compositions and what each had to offer, and did this while fielding my many questions.I couldn't have scripted a better salesperson. Ron made the experience pleasant, so much so that I wanted to give him my business and not run away, as is often the case with big-ticket item salespeople. His coworker was also helpful and knowledgeable.I can't wait for my bed and frame to be delivered! My back thanks you, Ron!
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June 2023 by XXX Gulu
I recently had the pleasure of receiving exceptional service and expert advice from Gino, ( brought 2 mattresses) and I must say that my experience surpassed all expectations. From the moment I walked into the store, Gino's friendly demeanor and genuine enthusiasm were evident. It was clear that he was dedicated to providing the best possible customer experience.Gino's extensive knowledge about mattresses and sleep essentials was truly impressive. He patiently listened to my needs and preferences, asking insightful questions to understand exactly what I was looking for. His expertise and guidance were invaluable in helping me make an informed decision.Not only did Gino have an in-depth understanding of the various mattress brands and types available, but he also took the time to explain the key features and benefits of each option. He effortlessly navigated through the sea of information, ensuring that I understood the nuances and could make a well-informed choice.What sets Gino apart is his exceptional ability to personalize the shopping experience. He genuinely cared about finding the perfect mattress for me, taking into account factors like my preferred sleeping position, body type, and any specific concerns I had. His attention to detail and commitment to customer satisfaction were truly remarkable.Throughout the process, Gino's patience and willingness to answer all my questions were evident. He never rushed or pressured me into making a decision, allowing me the time and space to explore different options. His friendly and approachable nature created a comfortable and stress-free atmosphere.Thanks to Gino's expertise and guidance, I ended up selecting a mattress that exceeded my expectations. I have been sleeping better than ever and waking up refreshed, all thanks to his sound advice.I cannot recommend Gino highly enough. His exceptional service, expert advice, and genuine passion for helping customers make him a true asset to the mattress firm. If you're looking for an outstanding shopping experience, seek out Gino. His dedication to providing top-notch service will ensure you find the perfect mattress tailored to your needs.Kudos to Gino for his professionalism, knowledge, and unwavering commitment to customer satisfaction. He is a true gem and made my mattress shopping experience truly memorable.
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June 2023 by Sue Johnsen
Dino at Mattress Firm took excellent care of me when I needed to purchase a new mattress. He was knowledgeable and patient and I knew I was going to make the right decision on my purchase. I would highly recommend seeing Dino if you need anything to help you sleep better.
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June 2023 by john krajacic
Friendly knowledgeable service from Gino. He listened to my concerns and observed my back and neck interactions throughout the trail process and recommended the right mattress for a restful and total body recovery. I feel like a purchased the correct mattress and am confident I will get a full 8-10 hrs sleep. Thank you!
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June 2023 by Carrie Burckle
Louis was our helpful and knowledgable salesman. We gained valuable information about the differences between the mattress type we were interested in buying. We got a great price value too. We recommend buying your next mattress at Mattress Firm.
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May 2023 by Zibo Chen
We had the most amazing experience at Mattress Firm. And big shoutout to Gino for his great help! Gino was friendly, knowledgeable, and patient. He took the time to understand our needs and preferences and helped us find the perfect mattress. He was transparent about the pricing and financing options, and we felt confident in our purchase. We left the store feeling grateful for the excellent service we received.Overall, I cannot recommend Mattress Firm and Gino enough! He truly made all the difference in our shopping experience.
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February 2023 by Jordan Standefer
Matthew was a wonderful help in getting my fiancé and I dialed into the right bed. He knew his stuff and showed us the way. We needed something ASAP, and while he couldn’t provide the mattress at his location, he provided me with a location I could pick up from or a delivery date. Two thumbs up. Great experience!
