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February 2024 by Jewel E.
Usually quite disappointed when I pop in, sometimes pleasantly surprised but there was no surprise for me today. I pick up a pair of pants, store was a disaster, but somehow I was able to find something to try on, fitting room was completely full of clothes in every room so I just slipped into one, didn't lock it at first, because there was nobody around except for one other lady in another fitting room, but on second thought, I did lock it. Thank God I did because shortly after someone came and aggressively tried the door knob and pushed it without any sort of notice. The lady had not locked it, and since there was no notice, she opened the door on her. She tried all the doors. then very rudely demand that it's our job to remove the clothes from the fitting room, I was quite annoyed, so I replied, " I will remove the clothes that I brought in, but not the others. That's not my job." (I work retail! In this mall, And I would never ever even consider that way towards my customers.) She then harshly scolded, me, " well, you are not supposed to enter a room that had clothes in it!!!!" And I responded with, " neither of us would've had a room to use and you weren't anywhere to be found." Her name was Corrine. I understand finding good employees is difficult, but decent employees is not that difficult to find. There are plenty of people looking for jobs who would be happy to have those jobs.
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December 2023 by Paul M.
Came here to buy pajamas for my dad (which is about to the only thing I would recommend this terrible place for). Nobody helped me which I guess was better bc the workers were so scary. I was almost run over by a quite elderly but aggressive male employee who was pulling tacky sweatsuits for people who just have never seen clothing before. Anyway, I waited in line for a while and then paid a small amount of money for very average pajamas and Hugo boss shirt. Everything was on sale which is great, but I assume this is usually the case.
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December 2023 by Sherri H.
I love the Macy's, in my community, clean, organized, great selection, competitive pricing and the sales personal are helpful and kind. But my on line experience was Horrible. I needed to add an item to my order. I called the 800 number provided in the email well within the 30 minutes time limit allow to change orders. The call was directed to an offshore contacting company. Although the demeanor of the individual was quite pleasant. His skills seemed limited or he was in training. I informed him I needed to add an item. He asked If it would be okay if he canceled my previous order and create a new one. I replied no, because sometimes it takes days to release the funds. He said he understood. Put me on a brief hold, when he returned he informed me the item had been added and the transaction completed. I informed him I did not receive an email to confirm. He started it will come within 24 hours or so. Also,I paid extra for 1-2 days delivery. When I checked my email. I saw my original order with charges, a new order with 2 added items with new charges and 3 charges on my bank statement. I contacted the 800 several times being informed the necessary correction were made and that the packages will arrive Thursday or Friday. On one call I did request to be transferred to a US representive, I was transferred but the phone just kept ringing, no recording just ringing so I hung up. Today I received another email stating the items have been shipped. When I looked at he order the added item was included along with an additional jacket I did not order. I estimate the total charges should be around $120.00, my bank shows three purchases for, $76.21, $114.97 and $159.72 and to top it off, the expected delivery date is after Christmas. The item that that was added to my purchase I did not request, was a small but was charged for a large. Update The Items were delivered today
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December 2023 by A B.
A woman named Stephanie working in the Men's Section today did a clothing exchange and rang it up for a more expensive price without noticing. Following that, I asked on the phone if I come do a refund for the price difference and she said yes. When I got there, she then said I had to wait for it to arrive through the mail before I could get the refund. So not only did she make a mistake, I then wasted my time driving there and now I have to come again. It just feels careless and it was not a great experience.
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June 2023 by Gulnar B.
I like this store, you can always find good things, especially shoes and sports stuff. and great discounts.
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January 2023 by skylar b.
Disgusting customer service here. They don't even know what customer service is. They'll be out of business soon. Miserable people, miserable company.
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January 2023 by Drew G.
Terrible customer service. If you like being told you can't return a brand new item with the tags on, visit this store.
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October 2022 by Jacquelyn K.
Robert in the men's section is a breath of fresh air! His helpful personality and southern charm is much appreciated, especially after a long day at work! Thanks for the help, Robert!
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August 2022 by Lauren K.
Scam alert! Every time I come here for a return, the "registers are down". They do not accept valid returns and use the excuse of the registers being down to tell you to come back another day. They are going out of their way to deny people of returns. If you must buy here, unfortunately you need to take your returns to any other Macy's. They have admittedly been trained to refuse all returns
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June 2022 by Marcia T.
Ms. Galina, in the Mens Dept was sooooo helpful today! She explained all my savings and even signed me up for a Macys card! lol. I bought some expensive pants and then she showed me the savings!! GOOD STUFF! Ms. Galina was so inviting and had such a pleasant voice,.. I was in a rush, but when she spoke to me, I listened, AND BOUGHT! Lol
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April 2022 by Haley S.
Love it so much wow!!! Huge fan of Macy's always been such great buys in steals and deals. Best place to get jewelry and jeans for best prices they have absolutely everything an absolute her Heaven and Heaven for me
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January 2022 by Marina B.
Really love this store! Have a variety of shoes, different brands, also you can fund a lot of stuff on sale, for a good price, even for 10$
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January 2022 by Brian “Kvng Tezjork” Jr
Not there wasted a 30 minute drive
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November 2021 by Dave N.
On my very short visit to LA, I was able to go to this Macy's. Strapped for time in my way back to the airport, I was super impressed with the service I received from 3 amazing associates there: Giselle from Dior, Laboni from Trend Beaty, and Elizabeth from Perricone MD. First of all in this time of days, everybody should be appreciated just for showing up to work......but these ladies really went above and beyond to show the great products they are selling. So much passion and pride in the products and in what they are doing. Thank you ladies for the amazing customer service.
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November 2021 by Fernando S.
I love Macy's all products I love my sheets beautiful baby blue colorI will recommend anybody to go to Macy's and check it out Macy's have a good products there